We had some issues, but they were resolved. My wife and I are not happy with how this project went.
It was a bad experience.
Areas Of Satisfaction - I was most satisfied with the value of the installation. I feel like I got a great value out of it.
It would’ve been nice to talk to one person through the whole entire job but my sales person quit moved on to another job I’m assuming David was good the problem was when he went on vacation All the material was not delivered in the initial delivery wrong vents Unfortunately they were just say it was because of the China virus
The men that worked on the project were diversified, professional and showed pride in their work. They cleaned as they worked. They answered my questions professionally.
I am still waiting for Rock Solid to finish the job. The city inspector issued a "Not Approved" on the job on May 27, 2020. I sent an e-mail to them immediately and followed up the next week. I still have not heard back from them.Also, in their initial presentation, they quoted roofs AND gutters to us. The contract they presented to me seemed to match the price quoted for both. However, when the workers showed, they only did the roof. I was disappointed that the original quote included the house gutters but the contract I signed did not.
The crew and crew foreman Matt that installed my roof did an amazing job. They were very thorough and kept me informed throughout the entire process. They kept everything clean each day and were very careful with the garden plants. Their attention to detail assuring a quality product and installation was performed. I would highly recommend Rock Solid and this crew that installed my roof.
Everything about my experience with Rock Solid was perfect. The sales rep. knew everything about roofing since he had been a roofer for years prior to being a sales person. Crew Leader Matt solved all issues immediately, including doing two items that were not covered in my contract. The contact person Ashley kept me aware of every thing that was going on. The product, the install, the cleanup, the entire experience could NOT have been better
The quality of the workmanship was great. They did what they said they would do and they did it right the first time. I am impressed with them.
They exceeded my expectations.
The installation crew was knowledgeable and did a great job.
Rock Solid Exteriors did an excellent job. They were professional and very friendly.
it all went well except for some rain delay. so i am pleased.
I'm still waiting on my warranty paperwork.
I'm just glad that they came by. They showed up out of the blue right when I needed a roof for a couple of years. I was almost not going to do it, but then I went ahead and did it. I really couldn't afford it, but I did put two and two together. I realized I could afford it, so I did it.
I did, I wouldn't now.
Excellent job installing a world-class product! The staff was engaged and attentive to needs. A roof that will last many, many years has been successfully installed in just a couple of days! Well done, Rock Solid!
They were very professional, very quick, quality of the workmanship was very good. I talked to their contractors and they knew by far more than many others.
We found out that our roof was in worse shape than we thought. Nathan from Rick Solid did a great job inspecting and explaining our options. He negotiated the price with us and was very reasonable. From that point to the end of the job, everything went according to schedule. The delivery of the materials and the work crew and their supervisor worked well with me and were good at working efficiently and kept things clean as they went. The gutter crew did a great job too!I would recommend them 110% to anyone needing a new roof and gutters.Thanks Rock Solid Exteriors!
Absolutely awesome Company. Great to work with.
They did an amazing job. Everything from start to finish was wonderful. Thank you so very much.
The installation crew was very good. They cleaned up very well. They worked together very well. They had a minor problem but they addressed it immediately.
I am happy overall but the first half of the experience I expected better. I have a hard time recommending someone based on that.
Rock Solid Exteriors was very professional, very friendly, on time, and done right. I am very satisfied with their work. It looks very good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rock Solid Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys