They were very personable, helpful, and rectified any situation or worry we had immediately.
Their customer service was outstanding!
They kept me in tune with what days things would be taken care of and when they would come back. They gave me advice, cleaned up every day before they left. They stayed in the time frame they first told me.
Everyone was very nice and I have recommended them to someone else.
They were very reliable and he visited us numerous time before the job. It was a good value for the product and I would recommend them to anyone.
We were very happy with Home Improvement Center's work. We would definitely recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Riverside Door & Window Co dba Home Improvement Center as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys