On July 23, I notified Rinaldi that during a rainstorm (shortly after my gutters were replace), I noticed that rain was cascading down the fascia board along the section where the gutter gaps out from the house. The response was they'd check with production team to see when they will have a crew in the area to inspect the gutter issue. That was roughly 3 months ago now; still no follow-up, rain still getting in between the gutter and my house.