The service from start to finish was great. Mr. Galantzis was so very helpful throughout the entire process. He did not rush with his presentation. He explained the process in detail and left no stone unturned. He was always available to answer any questions. The actual day of the roofing, the team was very efficient. The process seem to take no time at all to complete (they made it look very easy). My overall experience was one of delight.
I am definitely happy with the service. They are prompt, responsive, proactive, and on time with their schedule. They communicate well about the installation and material delivery dates, and changes in installation.
We found them extremely helpful and very professional.
Positive: Professionalism, Punctuality, Quality, Responsiveness, ValueI cannot say enough at how impressed the wife and I were with Ridge Valley Exteriors. They are punctual, they are honest, they care about the job you want to have completed and they keep to their word.They spent over 2 hours with us initially during the inspection. They photographed roof concerns which included video documentation as to what was needed and why.We also were under a tight schedule due to other work being done on the home and they were able to accommodate.We were given updates throughout the installation with pictures and phone conversations.The work crew was friendly, courteous and very efficient and did a amazing job cleaning up the yard after an entire roof removal and installation which was completed in 1 day. Management was onsite many times during the installation as well.The follow up walk around to ensure we were completely satisfied was also a great experience and even the smallest issues and details were addressed.Roofs are expensive, we would not trust anyone else.Ridge Valley Exteriors did us right!
Danny was so good, staying with me throughout the entire process, making sure he represented my needs. He was very professional and the best representative I've ever dealt with.
Ridge Valley Exteriors does quality work and very responsive.
They were outstanding from start to finish!
Ridge Valley Exteriors was very easy to work with. They are very responsive and showed up and did the job as promised. The clean-up was done very well too.
They were very timely with their follow up and did excellent work.
They damaged our siding during the roof replacement.
They are very nice people.
I AM STILL VERY UNHAPPY ABOUT THE BILLING EXPERIENCE THAT I HAD WITH RIDGE VALLEY! A SUPPLEMENTAL CHARGE WAS NEVER BROUGHT TO MY ATTENTION PRIOR TO WORK BEING DONE. THE CONTRACTED PRICE IS WHAT I THOUGHT WAS TURN KEY AS RIDGE VALLEY CAME KNOCKING ON MY DOOR LOOKING FOR THE WORK. NO EXTRA WORK WAS WARRANTED FOR THEM TO CHARGE A EXTRA AMOUNT TO MY INSURANCE! WHEN THE INSURANCE PAYMENTS ARRIVED AND I THOUGHT INSURANCE HAD PAID MORE THAN EXPECTED, THEN IS WHEN I WAS NOTIFIED ABOUT THE SUPPLEMENTAL PAYMENT! IT WAS MY INSURANCE AND IF THEY PAID EXTRA IF FEEL IT SHOULD HAVE BENEFITED ME AS THE CUSTOMER,NOT JUST RIDGE VALLEY! $19,378.28 WAS MORE THAN ENOUGH FOR THE SQ. FT JOB DONE
They did an excellent job and walked with me through the entire process, and they worked with the insurance.
Highly professional and diligent workers and conscious about detail and easy to get along with.
When they put up my roof, they didn't push the bend from the heater back so I currently have no hot water. I am having my plumber fix it now and it is also leaking. .
Me encantó el servicio muy profecinal
It was a quality, efficient service.
Yes I will recommend Ridge Valley Exteriors , they are very professional , I enjoyed working with everyone involved in the project
Ridge Valley Exteriors does quality work.
The salesperson, workers, and quality of the job was good. Overall, I was satisfied with the experience.
They did a very good job, very professional, and had great communication skills. They gave me updates along the way. They did a good job cleaning the yard and everything was put back the way that it should have been. I would strongly recommended them to anyone that needed a new roof.
They are easy to work with
Poor communications between myself, the sales rep and the office personnel.
They were great. My questions were answered and concerns were addressed.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ridge Valley Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys