The sales staff and measuring crews did fine, but everything with their logistics and follow-through was unacceptable.
From the salesperson to the installers everything was very professional. We felt very assured that we were getting what was promised. The windows and doors are perfect and beautiful. They are easy to open and clean. They were perfectly installed so there are no leaks. I would recommend this company and their products to anyone with a home or business. Thanks
They did an excellent job.
This week, I entered a discussion on-line regarding ordering new windows. I strongly prefer Andersen to Pella due to quality, etc. and asserted that position. Longevity for windows is my concern.
The quality of the products is good. We are happy with what got installed properly. It stands up. I just can not overlook the rest of the process. There seems to be a lot of confusion. Chase was great personally, and maybe he was new. He did answer some questions, but still seemed confused.
Most people in town identify this company with expensive products, but I can say I got a good deal, and they are excellent doors. I don't have buyers remorse and I enjoy my purchase.
They did an excellent job.
Top quality products installed by thorough & competent professionals!
We are so pleased with our new windows and storm door installed by Richmond Window Corporation. The products are of unparalleled quality. The storm door had to be a custom size, and the measurer and installer worked together to find a door that would fit the space without charging us extra.
Areas Of Satisfaction - I can't say enough good things about your measurer and your installer. They were both excellent and incredibly professional and competent. The best part is the products themselves. The windows are wonderful. And the storm door is perfect. It was an unusual size and we thought it wasn't going to work....but the measurer made a suggestion and the installer made it work.
Recognized Excellence - The measurer and the installer who came to our home. Both were excellent. I'm sorry I don't remember their names.
Areas Of Satisfaction - I was most satisfied with the presentation before we had the door installed. The guy was really knowledgeable and very professional.
Areas Of Satisfaction - explained the material & the process--I could call anyone & they would respond ASAP
Recognized Excellence - Cliff & Paul--The receptionists were OUTSTANDING
Areas Of Satisfaction - 1. The materials appear to be top quality.2. Installation was completed in about a half day.
Recognized Excellence - Grant was the best representative of the company that we had dealings with, although the installer was also very good, according to my wife who was at home during the install.
Areas Of Satisfaction - Timeliness and quality of work
Recognized Excellence - Everyone involved
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Richmond Window Corporation as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys