Garman made planning our home easy. Great people to work with. Unfortunately during the middle of our project staff began leaving at an alarming rate, which meant details were lost, multiple job supervisors were cycled through the project, and workers spread thin. Attention to detail was lackluster during finish out due to overworked management who tried their best but simply didn't have resources at hand.
There was good transparency and planning. The end result is what we were looking for.
Garman Builders provided me with a project time line prior to the project start date and stayed on schedule the entire time despite supply chain shortages and actually completed the build a week earlier then projected. The Garman staff was very helpful and made the build a positive experience from our first meeting, through the design and selections process, and through every step of the teardown / rebuild process. Their contractors all were detail oriented and the build turned out beautiful. I spent time each day on site during the build and the site project manager was always friendly and knowledgeable & willing to answer all my questions and listen to any concerns or last minute changes as the build progressed. Overall working with Garman Builders has taken something as stressful as loosing my home to a house fire and turned it into an extremely positive experience.Thanks goes out to all the Garman Builder staff!
We love the work done by Renovations by Garman! The end result is beautiful and the process was professional and smooth.
My experience with Renovations by Garman was beyond my most wonderful expectations. Everything went perfectly from the very beginning when I talked to the sales consultant, Steve. All my expectations were exceeded the whole way through the renovation with Zach, the onsite supervisor. I can't rate it highly enough. I worked with Steve and Zach the most. Danielle was the design consultant, and she was helpful in pulling together my thoughts. Noah was the project manager. Everyone I dealt with was extremely professional and helpful. It went beyond my expectations and I am truly happy.
I highly recommend Renovations by Garman for your renovation needs.
Renovations by Garman's work is excellent. They are top-notch. Everything they do is beautiful. If there is a mistake or something you don't like, they are more than willing to sit down with you to discuss how they can make it right, in the completion of the project.
Everyone we encountered at and through Garman was professional, knowledgeable, and helpful.
Professional and responsive. Delivered on time.
We would highly recommend using Garman Builders! They did such good work on our addition project and were a pleasure to work with. Shawn's communication throughout the project was amazing. We will definitely be using them again in the future.
High-quality craftsmanship and attention to detail is much appreciated. Project management was excellent.
The finished product is beautiful. We are very happy with it.
I am very impressed with them. I mostly worked with Mike. I was very impressed with him.
While we were generally happy with the outcome of our project the process was less than ideal. There were many delays and there are still items left undone from our punch list. The yard was seeded much later than we were originally told despite several reminders from us (it was seeded mid October) and as a result it doesn't seem to be growing very well. Our project manager was friendly and we liked him but communicate was poor, especially toward the end of the project. Between poor communication and even further delays in the project the cleaner that we hired on our own to do a final clean/pre move in clean ended up coming to clean but there was still work being done so... we moved in to a dirty house and wasted our money on a pre-move clean. We are STILL picking up nails, screws, and scrap medal outside despite pointing them out to the project manager multiple times. One time we came to check on the progress and the back door had been left open and an animal had gotten into our home. Our driveway gate was left open several times during the renovations and we ended up with several random vehicles showing up on our driveway cam at odd hours of the night AND someone took our antique jeep for a joy ride at some point during this project. My father is a project manager for a building company in another state so we had him out several times to check on our project but when we took his concerns to the project manager we often felt like we were a hassle or being brushed off. We tried to be gracious and understanding throughout this process and feel like we were taken advantage of.
They work hard to achieve the end goal that I am looking for.
We had a major renovation of our home that took many different trades to complete. Renovations by Garman handled the project professionally and timely so that our home now has that WOW effect that we desired.
They were very professional and there was great communication throughout the process. They provided an amazing product.
The job was done to schedule and everything was completed with the highest quality. A year in and we have not had a single issue that has affected our living space. Job very well done.
We can't be more please with the overall outcome of this project. From our initial meetings with Mike Martin accommodating to our schedule all the way to Anderson's impeccable attention to detail, we would highly recommend Renovations by Garman!
The staff is really good to work with. They're attentive.
Renovation by Garman did not earn my recommendation.
Overall, disappointed. Chose Garman due to their large presence in our area for many years and that, according to the design specialist, our project would not be a "fill-in" project. While completely understanding the challenges covid-19 presents, it appeared that The Garman Group took on more projects then they had the manpower for. This caused all of the delays and confusion as to who was coming and when. Our on site supervisor was good but felt like he too was spread too thin. Very poor communication between finance, design specialist and the building group. The end result workmanship was ok but badly off schedule and required way too much effort on our part to get answers. Billing was about the only thing that held to the schedule and was ahead of the work actually being completed.
They do a very thorough job and we are looking forward to continue to work with them.
They did a nice job, they met expectations, and they followed up. It was done professionally and nicely, and it was done within the timeframe.
Renovations by Garman has a solid team in place and will make every effort to ensure your dream project exceeds your expectations!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Renovations by Garman as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys