I would NEVER recommend this company, not even to my worst enemy! they were dishonest and messy and their communication skills are lackluster and deceptive. They basically stalk your home until the funding letter arrives via FedEx and still don't make the necessary finishes or clean-up until you threaten to withhold payment from them. One of the worst home improvement experiences ever. We have more work to do, but we will DEFINITELY NOT use them for it!
They don't complete the work, they make all these promises at first but when it comes down to it they don't complete it.
Make sure you get multiple quotes.
Areas Of Satisfaction - They where very professional and asked before starting work and cleaned everything up very well. I was so impressed that they made sure no debris went into the neighbors yard as well.
Recognized Excellence - Crew leader was outstanding and walked me around to make sure I was happy with everything before they left the site.
Additional Comments - We are very happy with the job and will be returning customers if we every have other things we want to have done.
They were reliable, knowledgable, efficient, and they really know what they're doing.
Areas Of Satisfaction - The quality of work was excellent.
Recognized Excellence - Alfonzo and Evaristo were great.
Thank you Remodel USA!!!! Our new windows look amazing and have made such a difference !!! The entire team at Remodel USA that dealt with my home were very easy to work with and were always attentive to any of our needs!!! The installation was smooth and done in one day !!! We would definitely recommend Remodel USA !!
Likely To Recommend - Thank you Remodel USA!!!! Our new windows look amazing and have made such a difference !!! The entire team at Remodel USA that dealt with my home were very easy to work with and were always attentive to any of our needs!!! The installation was smooth and done in one day !!! We would definitely recommend Remodel USA !!
Areas Of Satisfaction - Very profession outfit, got the job done!
I think that the company is excellent. It is a little more expensive than some competitors, but it is definitely worth it for the beautiful job that they did painting.
Areas Of Satisfaction - Everything went perfectly. The crew did excellent work. They listened to my requests, and paid great attention to detail. I had someone else inspect the site, and he found no issues. The paint job was exactly as described because I was told that the paint would keep the house cooler.
Recognized Excellence - Everyone did a great job.
Additional Comments - You definitely get what you pay for.
Great experience. Awesome fast professional work.
Recognized Excellence - David Winkler....awesome customer service. Tom and Bryan, professional and courteous.
Additional Comments - Thank you for making our home look amazing.
The crew and the members were very professional and very honest in the way they dealt with the whole remodel experience.
I've hired a few contractors over the years but Remodel USA is by far the best company that I paid to do work on my house. I couldn't be happier!
I think I got a quality roof for a fair price.
The windows came out beautiful.
Areas Of Satisfaction - They started on time and finished the job in a timely fashion, all while keeping the area clean.
Recognized Excellence - I think his name was Byron, but honestly everyone was good and polite, from start to finish, everyone was on point.
Additional Comments - They kept me updated with the work process. I am satisfied with the work that they did.
Areas Of Satisfaction - The workmanship and services
Recognized Excellence - Miren Dom, prepared the scheduling and financial paperwork, and Tom, who assisted in the labor.
Long story short, nothing professional, 2 days later my wife found our garbage bin full of urine, super sad. Sales person talked a lot of how great it'll be but not the case. I had to talk with the manager and he wasn't nice period.it was a bad experience for me.
I am very happy with the work and I would recommended them to my brothers and son in law.
Installation Crew - The installation crew was very organized and they were all hard workers.
Areas Of Satisfaction - I was most satisfied with everything! They answered all my questions and explained step by step everything they were going to do and what materials they were going to use. Everything was explained to me.
Current Referrals - I would recommend Remodel USA Torrance to any of my friends or family.
Installation Crew - They were really good.
Areas Of Satisfaction - I was most satisfied with how efficient and clean they were on the job.
Recognized Excellence - Jeff, our salesman, was excellent. He was very reassuring. He was very positive and made sure he stopped by to see if I was satisfied with the work.
Additional Comments - The quality of the work is excellent. I have received positive comments from neighbors about the look of the house.
Areas Of Satisfaction - I am most satisfied with the outcome and workmanship. The product is very good.
Recognized Excellence - I would like to recognize Brian and his work crew. Their work was very professional.
Areas Of Satisfaction - The friendly staff and the great quality of work and products.
Recognized Excellence - Miren, Tom and Amy
Areas Of Satisfaction - Timely and the Materials used are good quality.
Recognized Excellence - Tom, Very clean install, on time and professional.
They were very professional from the beginning to the end of the project.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - I think I would recognize Nicole and Jason. They did a great job.
Areas Of Satisfaction - I was most satisfied with how quickly they came out and how quickly they got the job done.
Recognized Excellence - I would like to recognize Joseph for his exceptional service.
Recognized Excellence - PALBO AND HIS CREW DID A GREAT JOB AT MY HOME. VERY NEAT AND CLEAN, FRIENDLY, VERY PROFESSIONAL!!!!
Areas Of Satisfaction - They were punctual and respectful.
They worked very efficiently. The sales manager and his assistants were very helpful, and courteous.
Areas Of Satisfaction - I was happy with the neatness of the job site, and the work they did. Everyone seemed very responsible and professional.
Recognized Excellence - Myron was very friendly, courteous, and understanding. Myron and the other staff were helpful in getting us the aid we needed.
Areas Of Satisfaction - The most satisfying was speaking to the sells rep and watching him "build a roof", showing snd explaining all the materials.
Areas Of Satisfaction - I was most satisfied with the quality of the work and the installer.
Recognized Excellence - I would like to recognize Tom and the other installer. They were professional, nice, funny, and fixed our issues. I was very impressed with them.
I would recommend them if someone asked me, but I would not call people up to refer them.
Areas Of Satisfaction - I was most satisfied with the efficiency of the work they did. They were here when they said they would be, and worked throughout the whole time. I was very pleased.
Recognized Excellence - I would like to recognize Joseph Ferrer-Mostad.
My roof is beautiful! When the workers couldn't answer my questions they always found a supervisor who could answer the question.The workers and their supervisors were always polite, friendly and actually went the extra mile with what they needed to do.
Areas Of Satisfaction - They were always making sure I was happy with what was being done.
Recognized Excellence - Oskar and Nacho were very helpful in answering my questions. They made sure I was happy with everything and Oskar actually touched up a couple of facia boards where the previous roofing was overlapped on it.
I am very happy with the work and very satisfied.
Recognized Excellence - I would like to recognize the people who did my work. They were very good. His name was Juan.
They did a real good job. Jeff was very good at presenting the job.
Areas Of Satisfaction - I was most satisfied with the finish product.
Recognized Excellence - Jeff would like to recognize Jeff.
My cousin recently had new windows installed in his house and although the brand of his window was slightly inferior compared to the brand used by Remodel USA, it did not justify the different in the price. My cousins windows were about half the price of what I paid. Paying double for windows which are just slightly better doesn't sit very well.
Recognized Excellence - Miren Dom and Tom were very friendly and helpful.
Areas For Improvement - El problemo es en dos partes de la madera.
Areas Of Satisfaction - Estoy satisfecho con todo--menos los rasguños de la madera.
Recognized Excellence - Pienso que la persona que reconocería es Señor David.
I am thankful that it was all done quickly, and done on time.
Areas Of Satisfaction - Everyone was courteous, and the workmanship was good. The project was also done on time.
Recognized Excellence - The installation crew worked quickly and finished quickly. They cleaned up the job site thoroughly after they were.
Areas Of Satisfaction - I was most satisfied with the crew. They communicated with us about everything. I felt really comfortable with them. The paint job was great.
Recognized Excellence - The painter Wand was great. He kept in touch with us.
Areas Of Satisfaction - I was most satisfied with the materials used. They are great. The house looks great. They worked with us on the color. I like the quality of the product and I like the preparation they do on the wood to prepare for painting. The crew was very friendly.
Recognized Excellence - I would like to recognize the lead contractor that was here doing the work on my home.
Areas Of Satisfaction - The painting guys were very, very good. They were very efficient. They were helpful by answering my questions and things like that. They did things I didn't even know they were going to do. They went above and beyond.
I wish I was well-informed ahead of time about the work that needed to be done, instead of after the work had been done. This would ensure if someone wasn't doing their job properly, we could call them on that specifically. If we knew the house needed to be painted and what the proper protocol is for the windows to be carried places, it would have prevented the aftermath of unsatisfaction.
Very timely and professionally done. I am very satisfied.
Areas Of Satisfaction - I was most satisfied with the time frame.
Recognized Excellence - The whole staff including the workers were very knowledgeable and friendly.
Areas For Improvement - They did not fall short in any area.
Areas Of Satisfaction - They delivered as promised.
While the material they use was excellent. They seem to have a poor knowledge about structure in building. Having been born into a family that has been in the building trades for many year. The foreman seemed to have a hard time understanding the error that was done while covering my patio. I was very frustrated to have to explain it to him.
They use a hard sale technique, which I do not care for. But Joseph did it well and was a pleasure to deal with. They did the job on time and as promised.
From beginning to end Remodel USA Torrance CA was highly professional.
Current Referrals - We recommended a few and one, Ralph and Judy Panting of Santa Fe Springs CA purchased a new roof. The work was completed on time an they are very happy with the new roof.
Additional Comments - The best experience we have ever had with a building contractor. And over the years we have dealt with a few.
I would highly recommend them.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - I would like to recognize the whole crew for their exceptional service.
Areas Of Satisfaction - I was most satisfied with the crew that was out, they were really nice and were really professional.
The painting crew and the window crew, and Tom the project manager, were the nicest people I've ever dealt with.
Areas Of Satisfaction - I liked the professionalism of the workers.
Recognized Excellence - Alfonso and Everstein were nice people and hard workers. I was impressed with their abilities. Alfonso matched my stucco perfectly.
Additional Comments - The window installers, Carlos and Eddy, were talented and professional, and hard workers.
Everything went very well and I am happy with the job.
Areas Of Satisfaction - Everything was good.
Recognized Excellence - Everyone was very nice.
Areas Of Satisfaction - I was most satisfied with the quality of work.
Recognized Excellence - I would like to recognize Pablo, he did very well.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Remodel USA Torrance CA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys