I would NEVER recommend this company, not even to my worst enemy! they were dishonest and messy and their communication skills are lackluster and deceptive. They basically stalk your home until the funding letter arrives via FedEx and still don't make the necessary finishes or clean-up until you threaten to withhold payment from them. One of the worst home improvement experiences ever. We have more work to do, but we will DEFINITELY NOT use them for it!
They don't complete the work, they make all these promises at first but when it comes down to it they don't complete it.
Make sure you get multiple quotes.
Areas Of Satisfaction - They where very professional and asked before starting work and cleaned everything up very well. I was so impressed that they made sure no debris went into the neighbors yard as well.
Recognized Excellence - Crew leader was outstanding and walked me around to make sure I was happy with everything before they left the site.
Additional Comments - We are very happy with the job and will be returning customers if we every have other things we want to have done.
They were reliable, knowledgable, efficient, and they really know what they're doing.
Areas Of Satisfaction - The quality of work was excellent.
Recognized Excellence - Alfonzo and Evaristo were great.
Thank you Remodel USA!!!! Our new windows look amazing and have made such a difference !!! The entire team at Remodel USA that dealt with my home were very easy to work with and were always attentive to any of our needs!!! The installation was smooth and done in one day !!! We would definitely recommend Remodel USA !!
Likely To Recommend - Thank you Remodel USA!!!! Our new windows look amazing and have made such a difference !!! The entire team at Remodel USA that dealt with my home were very easy to work with and were always attentive to any of our needs!!! The installation was smooth and done in one day !!! We would definitely recommend Remodel USA !!
Areas Of Satisfaction - Very profession outfit, got the job done!
I think that the company is excellent. It is a little more expensive than some competitors, but it is definitely worth it for the beautiful job that they did painting.
Areas Of Satisfaction - Everything went perfectly. The crew did excellent work. They listened to my requests, and paid great attention to detail. I had someone else inspect the site, and he found no issues. The paint job was exactly as described because I was told that the paint would keep the house cooler.
Recognized Excellence - Everyone did a great job.
Additional Comments - You definitely get what you pay for.
Great experience. Awesome fast professional work.
Recognized Excellence - David Winkler....awesome customer service. Tom and Bryan, professional and courteous.
Additional Comments - Thank you for making our home look amazing.
The crew and the members were very professional and very honest in the way they dealt with the whole remodel experience.
I've hired a few contractors over the years but Remodel USA is by far the best company that I paid to do work on my house. I couldn't be happier!
I think I got a quality roof for a fair price.
The windows came out beautiful.
Areas Of Satisfaction - They started on time and finished the job in a timely fashion, all while keeping the area clean.
Recognized Excellence - I think his name was Byron, but honestly everyone was good and polite, from start to finish, everyone was on point.
Additional Comments - They kept me updated with the work process. I am satisfied with the work that they did.
Areas Of Satisfaction - The workmanship and services
Recognized Excellence - Miren Dom, prepared the scheduling and financial paperwork, and Tom, who assisted in the labor.
Long story short, nothing professional, 2 days later my wife found our garbage bin full of urine, super sad. Sales person talked a lot of how great it'll be but not the case. I had to talk with the manager and he wasn't nice period.it was a bad experience for me.
I am very happy with the work and I would recommended them to my brothers and son in law.
Installation Crew - The installation crew was very organized and they were all hard workers.
Areas Of Satisfaction - I was most satisfied with everything! They answered all my questions and explained step by step everything they were going to do and what materials they were going to use. Everything was explained to me.
Current Referrals - I would recommend Remodel USA Torrance to any of my friends or family.
Installation Crew - They were really good.
Areas Of Satisfaction - I was most satisfied with how efficient and clean they were on the job.
Recognized Excellence - Jeff, our salesman, was excellent. He was very reassuring. He was very positive and made sure he stopped by to see if I was satisfied with the work.
Additional Comments - The quality of the work is excellent. I have received positive comments from neighbors about the look of the house.
Areas Of Satisfaction - I am most satisfied with the outcome and workmanship. The product is very good.
Recognized Excellence - I would like to recognize Brian and his work crew. Their work was very professional.
Areas Of Satisfaction - The friendly staff and the great quality of work and products.
Recognized Excellence - Miren, Tom and Amy
Areas Of Satisfaction - Timely and the Materials used are good quality.
Recognized Excellence - Tom, Very clean install, on time and professional.
They were very professional from the beginning to the end of the project.
Areas Of Satisfaction - I was most satisfied with the quality of the work.
Recognized Excellence - I think I would recognize Nicole and Jason. They did a great job.
Areas Of Satisfaction - I was most satisfied with how quickly they came out and how quickly they got the job done.
Recognized Excellence - I would like to recognize Joseph for his exceptional service.
Recognized Excellence - PALBO AND HIS CREW DID A GREAT JOB AT MY HOME. VERY NEAT AND CLEAN, FRIENDLY, VERY PROFESSIONAL!!!!
I had a great experience from beginning to end with Fidelity Home Energy, starting with the sales person, Reuben. All people involved were great personalities and provided great information. They were cooperative to provide exactly what I wanted, even when it was a little beyond what they would typi... more
Great follow-up. They aim to please. Flexible and very cost effective. I would definitely recommend them.
Joanna was very professional. She listened to our needs, and when there was something that we didn't like she was able to change it to fit our needs.
I highly recommend J &M Keystone to anyone seeking quality/honesty in an era of substandard work/ethics.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Remodel USA Torrance CA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys