Areas Of Satisfaction - Everything went smoothly and professional. They also worked within my budget which was really a plus.
Mike Bongiovanni met with us on numerous occasions to discuss possibilities for residing our house. He was patient, knowledgeable and motivated to insure we were satisfied with the result. The construction team led by Reyes diid excellent work. We received daily updates during the construction and Mike and Reyes were flexible to making changes as the project progressed. Mike and his team were positive, professional, took pride in their work and always followed through.
Mike worked tirelessly to help me plan and execute my exterior house remodel. The work was done with the highest level of craftsmanship, and I am thrilled with the outcome. From the onset, it was clear that customer service is a priority for the company. I have already recommended Remodel Design to several friends.
Additional Comments - Couldn't be happier!!!!! Made all the right decisions starting with Remodel Design by Bongiovanni.
Additional Comments - I can't say enough about Michael Bongiovanni and Remodel Design. Every single person that worked on my house was professional, courteous, knowledgeable and helpful. The final product far exceeded my expectations and it was all done within budget. I couldn't be happier and I highly recommend Remodel Design by Bongiovanni for any remodel home needs.
Additional Comments - John lost cell service after question 14.
Mike Bongiovanni went above and beyond our expectations. He was highly professional.
Additional Comments - The owner, Mike was extremely personable and professional. He always followed through. I couldn't give a better recommendation.
Remodel Design by Bongiovanni provided the type of ideas I was looking for in re-siding/remodeling my home. Mike Bongionvanni and everyone else that either worked on the job, or with whom I interfaced with, was very professional and courteous and the outcome of the project was beyond my expectations.
They had excellent quality workmanship. They were on time and made the project go very smooth.
Mike was great to work with. He totally understood our vision, taste and expectation. His staff was professional and courteous. We couldn't be more pleased with the Hardie materials we used and the over all finished result. Looks beautiful!
Mike was at job site daily....kept me updated on all aspects of work. He had great recommendations for details that added such beauty to the outcome of the project. Early on I mentioned how good the house looked, Mike corrected me by saying when remodel was complete it would be "great". He was so right.
Areas Of Satisfaction - I was most satisfied with the good communication because they were responsive when questions arose.
Highly quality product. Mike Bongiovanni is very professional and exceptionally easy to work with.
Mike is highly knowledgeable, professional and always available to answer questions! I would highly recommend Remodel Design!
Construction Quality - At this time, everything is wonderful.
Areas Of Satisfaction - Good communication
Lead Source - neighbor
Mike and his team do wonderful work. The house looks great and we are very satisfied with the work performed by Bongiovanni
Areas Of Satisfaction - The customer service was excellent.
Lead Source - They have done two homes with them and we've worked with them for about 15 years. We are satisfied.
Areas For Improvement - none
Areas Of Satisfaction - Excelent craftmanship and polite crew.
Lead Source - Hardy Siding recommendation
Construction Quality - Remodel Design had learned that the siding product that we were interested in using had some production deficiencies and they gently steered us away from selecting a defficient siding product and helped us in selecting an alternative quality product that actually went better with our color scheme.
Problem Resolution - Had a minor material issue that they jumped on right away and resolved.
Areas Of Satisfaction - Remodel Design was very helpful with design and materials selections. Showed concern about overall project costs and material quality. Remodel Design helped us in making cost effective decisions to achieve a great final end project. Remodel Design had excellent subs that perservered under the most adverse winter weather conditions experienced in years. Remodel Design and their subs were very accommodating and easy to work with when the need for changes arose or we requested additional work. They were quick to ask our opinion on a number of items before they proceded with the particular item of work.
Construction Quality - They really did an excellent job. They are really on time, the quality is great, and there weren't any overcharges. It was a really well done job.
Likely To Recommend - Absolutely!
Areas For Improvement - They did not fall short in any way. They did everything fine.
Areas Of Satisfaction - It is hard to pick just one. They had a lot of trim to do and special cuts to make but they were completely qualified to do all of those things.
Lead Source - I actually called Hardie Board and they gave me their name as one of their approved contractors.
Additional Comments - I would recommend them highly too anyone.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Remodel Design by Bongiovanni as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys