I think overall they need to work on how they talk to people. One of the guys Chris was very rude and mean. A lot of times he didn't want to hear the fact that I was at work and couldn't leave work. He wasn't very oriented. One of your guys came and they put their ladders on my screen and tore my screen. The ones that did the carpets, drywall, and ceilings, those guys get 5 stars. The workers were amazing.
Recromax did great work. They were very reliable during a very stressful time, post hurricane.
everything was great except they never came to pick up their trash I had to arrange to do it myself
The people that they use to remove the items from the house should be more professional. I think people should treat the house like it is their house. They should not just throw things.
They have done a great job, given the circumstances against Hurricane Micheal.
I'm not saying they don't get the job done but they don't get it done at the time they said it will be done. Even when the job is done there is a lot of flaws. My carpet was not finished correctly. Some painting was done and it was not done correctly or not a fine job. Not in a satisfactory way.
Recromax, works for the insurance company, not the homeowner.
I would not recommend them.
All the contractors were great, but the painter was never on time. I cannot blame the whole company for that. It was just the one contractor. Overall, all the other guys were excellent.
Everyone has been real courteous. They just aren't working on the project.
The problems I had were not with Recromax, the contractors did a lousy job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Recromax as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys