I’m going to have to schedule a third appointment because the technician didn’t identify an issue at the first appointment that needed to be complete before coming to the second appointment. I only completed half of the needed work because it wasn’t identified by the technician.
Whenever I have a problem, Ravinia is the only company I call. I always rave to my friends about their top notch services.
yes, but pricey
Great personnel, however, pricing a bit high.
Just a quick note to say that our latest technician, Chris K., was exceptional even by Ravinia's high standards. Highly recommend.
Ravinia Plumbing has earned my trust and confidence.
This was the first time that I used Ravinia...the company that originally installed my sump pump did not respond...thought I would try Ravinia and was glad that I did.
Both plumbing and electrical services have exceeded expectations.
Ravinia Plumbing has been available for our plumbing issues despite timing and weather. We are grateful and so happy to hear a real person on the phone when we call, whenever that may be!
On time, friendly, high quality work.
For just having done an estimate so far, I was pleased with the ease of scheduling, the tineliness, professionalism and knowledge.
I could not have been more satisfied with my recent A/C maintenance with Jack, who I requested. He remembered details that I didn't think of myself. His service was superior in every respect and I will always request him for my HVAC service.
Fast, highly professional service
Please see my comment on the Value section.
top professionals do the work correctly, efficiently and with top of the line products. I wouldn't use anybody else
A very pleasant experience and complete confidence that all was done as efficiently as possible.
Knowledgeable technicians, on time and cleaned up well. Recommended replacement kitchen faucet was very disappointing as it was largely plastic. Didn't discover this until after it was installed. Certainly not equivalent to previous Moen faucet.
I feel the charges were to expensive for the minimum work needed. No parts were required and the time spent was under an hour
Professional, PLEASANT and reasonably priced.
We always get great service.
The work was done within the timeframe that had been promised with no last-second costly add-.ons to the estimate. The technicians kept me informed every step of the way, explained what maintenance steps that I need to take, left me with all of the pertinent manuals, explained the warranties and even programmed my thermostat for me.
Ravinia is registering the warranties with the manufacturers for me and also applying for the rebates. I was impressed with the thoroughness of what was a very large and complex job.
Called and had an appointment the next day. Problem diagnosed, options and estimate reviewed, work done all within an hour. The company was clear about preferring everyone being masked. Its good to see they care and are competent.
We moved into a new house and a few issues surfaced that needed to be addressed immediately. For a routing need, James was there within an hour and took good and quick care of the problem. We also discovered that we were having a problem with our back up sump pump system and Terry got there very quickly and a few days later he came back and put in a new back up system for us while we were out of town. Obviously that was quite necessary as being out of town we didn’t want to worry if there was a power failure in the neighborhood. We are very grateful to the good work of Ravinia Plumbing.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ravinia Plumbing, Sewer, Heating & Electric as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys