They did a great job and addressed all problems. They especially worked with me because I live out of town from where the project was completed. They have great communication.
They did an excellent job.
The crew members provided exceptional service.
Randy and all his employees were all professional and friendly. Their commitment to customer satisfaction exceeded our expectations.
Randy was good enough to come out to our house twice with information before we gave him our business. He explained things knowledgeably and thoroughly. Melissa in the office was friendly and professional, and calls were returned promptly by both of them. Randy came out to look at our roof damage and repaired the storm damage promptly TWICE before our work was scheduled to start. Cleanup each day was extremely thorough. Their commitment to customer satisfaction exceeded our expectations.
I was very satisfied!
I was satisfied that they were professional and did what they said they were going to do.
I was most satisfied that they went above and beyond and made a special trip out to cover a hole on my roof until they were able to come out and replace it.
I was most satisfied with the clean up. I was amazed how clean and efficient everything went.
Very tidy. You couldn't tell we had construction going on.
I already did recommend someone.
Randy J Smith Construction and Roofing took care of everything fast and efficiently. They fixed all my issues. I am very pleased.
The roofing people were excellent with everything. If I had questions they answered them.
Randy J Smith Construction and Roofing is strictly professional. My roof looks good and the color is good. Everything is very satisfying to me.
I have had three experiences with Randy and his crew. Each was as expected, they were very quick to respond and resolve any issues and that is why I did a third job with Randy.
Most satisfied with their promptness and their work ethics. The crew responded and cleaned up and I had no issues after the job and everything was satisfactory to me.
Randy and his crew are the BEST! Amazing job!
The roof looks good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Randy J. Smith Construction & Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys