My overall experience with R&R Homes has been excellent. I purchased a home and spent almost the entire build time out of state. For this reason alone, many unforeseen obstacles and challenges came up. Kim, the Community Manager has been outstanding from the very first day. She has gone above and beyond in every aspect during the entire build process. She worked closely with my realtors since I was out of state and between both of them, they made sure to tackle every issue that came up. It has been several months since moving in and she has continued to go above and beyond to help with any issues or questions that have come up.
I found them to have a lack of communication. We were living out of town which made it worse.
Good quality home
Once we get our stuff fixed I will know what stars to give
Overall mediocre if to poor experience throughout the build process. We do love the house but still feel that once we signed the contract, our questions and concerns were shirked until the last minute. I would not recommend R&R to a family or friend.
Not sure I would recommend R&R at this time. We had several challenges to overcome during our build. If we knew some specific measures were in place to help with those issues, then yes, I would consider recommending.
As a first time homeowner I enjoyed the process from start to finish. Kim, the site manager, was very helpful and was quick to answer my questions.
We love our new home abs R & R has been great to work with.
Areas Of Satisfaction - When we issue a needed repair, they are prompt in responding and having the work done.
Its a nice home but they need to more on details,
The buying process was easy and fun. When I first was interested, Kim reached out to me and urged me to at least meet with her. I am so glad I did. We made an offer that same day! Kim was so great at keeping me posted on the build process as I was out of town, it was so exciting to see my home coming together!
The builders and team from R&R that I interacted with were all kind.
The Realtor was great. We very much enjoyed working with her. She made the process easy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R&R Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys