Rainbow was extremely efficient, friendly, honest, and hardworking. John Haas was particularly helpful throughout our association.
They were very courteous, on time, and took care of everything. I didn't have to do anything.
They came back to clean up when they said they would. They showed up on time and took the fans back out.
Rainbow's service was very profession and at the same time gave us a personal touch.
Everyone at Rainbow was professional, knew their job, communicated very well, and performed to our satisfaction.
In my case, I had a hot water heater leak, the crew came in and removed the wet carpet and padding, then the hardwood flooring in the hallway, but in doing so caused damage to the walls. Now, the adjuster did credit me for replacing the flooring and painting the walls, however by the time my deductible and depreciation was subtracted I barely had enough left over for carpet. Now I have to repair the damage on the wall on my own dime. I would like to see the crews take a little bit more care in removing things as to not cause any unnecessary damage.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rainbow International (Restoration Specialists) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys