The planning planning was on time and very good.
This will be the very last company I would recommend. Matter fact, I would never recommend this company. I usually don’t take time to do reviews but I feel this one was very needed. If I could give no stars I would, but unfortunately I can’t so the one star will have to do. Mr. Johnson and Mrs. Amber are the only two reliable and professional people I would deal with if you choose to go with this company. Other than that, Mrs. Gregory needs an etiquette class on how to speak and treat customers, her method didn’t work for me. Very unprofessional and lowest on the totem pole to even be talking to anyone the way she spoke to me. My pride and dignity as a person comes first, after she spoke with me the way he did and had me on speaker phone, I started looking for another company for my fence repair. Maybe $20,000 worth of repairs isn’t a lot to some people, but it’s a lot to me and I expect to be treated with respect and professionalism. I treat people like I want to be treated. Mrs Gregory is very lucky to still have her job with the way she spoke to me, but I’m a firm believer in reaping what you sow.
They were above exceptional, responsive, and timely. They needed no direction, kept the area clean, and did exactly what they said they were going to do. I thought the value of my services far exceeded what I paid. It was remarkable! I would recommend them to anyone and I have! They were outstanding, trustworthy, delivered on their promises, and were open and honest about the price providing details. They were not the least expensive, but I got the most value for my money. I am extremely happy! I couldn't say more. I plan on using them for other work on my house!
I cant put my name behind a company who failed to give me a receipt, clean after theirselve or update me throught out the task.
QBE did an excellent job on my roof. They had it complete in one day and cleaned up during and after the install. I highly recommend them for any projects you may have around the house exterior!!!
Based on value, QBT has done good work in overall.
Quality Built Exteriors provided quality service with quality products. We're very pleased with their work. The sales representative was outstanding.
Our roof looks amazing! The team of roofers did an awesome job. We did not receive a heads up that a dumpster was being dropped off beforehand though.
They did everything very quickly and cleaned up the job site perfectly. Everything looks very good and the one problem that arose they fixed immediately.
Very professional, and efficient. Large 2500 square ft brick ranch roof done in one day... ir was great.
The roofers did not clean up, I had a damaged window put in and instead of replacing it they repaired it.
Ray Carter, our representative, was very helpful and informative at the start of the project.
It was an outstanding experience all around, from beginning to end.
I am please with Quality Built Exteriors and feel I received a fair value for my money. I had entire house of windows replaced, siding and vinyl wrap done.
Yes but I'd warn about clear scheduling.
Recognized Excellence - I'd like to recognize Mr. Beasley and the install team.
Areas Of Satisfaction - The job was done nicely and the crew was professional and friendly.
Fantastic. Great job done.
Recognized Excellence - I would like to recognize the tech that came out to do work.
Areas Of Satisfaction - I was most satisfied with the guy that came to do the work, he was excellent and fast.
Areas Of Satisfaction - communication, integrity, honesty, going extra mile to accommodate our families special needs
Areas Of Satisfaction - Looked good .
Recognized Excellence - Scott and David did an exceptional job with the fence.Rich was also very helpful with the process.
We hired QBX to install a fence in our back yard, choosing them over other contractors because of their ability to work within our budget and our timeline. They were responsive and flexible throughout the process. The project became delayed, which was frustrating, and we had a challenging interaction with a staff member that initially made us question our decision to go with QBX. However, our concerns were addressed quickly and appropriately, which made us feel like the team was listening and determined to give us a good product and a good customer experience. We were very pleased with the team's follow through, the workmanship, and the end result.
Areas Of Satisfaction - Our contact/sales lead, Ray, was outstanding. She was prompt, thorough, and responsive. Our fence looks great, too, and the installation team was efficient and clean.
Recognized Excellence - Ray went above and beyond to meet our needs. We really appreciated her attention and communication skills.
Areas Of Satisfaction - I was most satisfied with the timeframe in which they did the job. It was sooner than I expected.
Recognized Excellence - Tom, the salesman, did a great job.
Quality Built Exteriors was very professional and the workmanship was very good. It was a decent price.
Areas Of Satisfaction - I was satisfied with the crew.
Recognized Excellence - I would like to recognize Joel Deras.
Clean & Safe - I voiced a complaint about the job site and it was addressed promptly and to my satisfaction
Areas Of Satisfaction - They were really good at communication and giving me any information that I requested.
Current Referrals - I would definitely recommend them.
Recognized Excellence - I would like to recognize the two gentlemen who I communicated with the most (one was Josh).
Additional Comments - They were very courteous, professional, and so forth.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Built Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys