Their workers are immigrants that don't speak English and have no regard of quality of installation of a new roof!. No pride in their work! No regard for your property or the quality of it! They came back three times to fix what they screwed up on the initial installation. Every time they came back they didn't fix the problem they just made each problem worse! I've been picking up nails for two months so far as well. They damaged my new shingles trying to repair what they didn't do right in the first place wearing vibram soled shoes that severely damaged the new shingles because of their non caring attitude! They came back to clean the gutters out and tore off the screens and bent them all to Hell and the gutters weren't cleaned anyway. They have constantly made everything worse every time they came back what they had screwed up from the initial installation. They broke several landscaping lights while installing my new roof which they did replace however I had to fix those after their installation because they weren't installed correctly. Don't walk away from this company, RUN! They are a substandard company with very inadequate installers!
Recognized Excellence - Jesse argresso was the best
Areas Of Satisfaction - Great job and super clean up after the job and came back a week later to check on everything
Fast and great service.
Recognized Excellence - Jessie
Areas Of Satisfaction - Great Job
Recognized Excellence - The crew did a great job on working to get the job finished and cleaning the worksite.
Areas Of Satisfaction - All
Just recommended them to someoneonFacebookk
Recognized Excellence - Enjoyed the experience with Jesse Agresto
Areas Of Satisfaction - Felt the entire experience was exceptional.
Areas Of Satisfaction - The promptness after calling to check roof and walk through with adjuster to go over existent of roof condition.
Areas Of Satisfaction - I expected them to do a great job and they did.
Schedule - They were able to work me in ahead of schedule.
Recognized Excellence - Everything went great and according to plan.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - They exceeded my expectations on the schedule.
Additional Comments - I am a very satisfied customer and I would recommend them to anyone. They have great products.
Recognized Excellence - Micheal who came to look at the roof was great.
Areas Of Satisfaction - They exceeded my expectations on everything.
Recognized Excellence - Anthony Brae was exceptional.
Areas Of Satisfaction - I was the most satisfied with the flexibility and the level of service and consultation with Anthony.
Recognized Excellence - Mike, the salesman, I thought did an excellent job. He really helped us out. The crew leader did an outstanding job also and was really flexible. He worked around our kid's sleep schedules. It was really good.
Areas For Improvement - I feel like there was so much workload that it was hard to get ahold of Mike sometimes. He was having to come after hours to meet with us occasionally. I also gave 10 qualified referrals and to my knowledge, those referrals have not been contacted and they wanted to hear from them about their services.
Areas Of Satisfaction - They met/exceeded my expectations with the build quality, timeliness, speed, pricing, and customer service.
Areas Of Satisfaction - Everything was how I expected it.
Additional Comments - Everything went as I expected it too.
Recognized Excellence - Anthony was extremely professional. He has earned a customer for life.
The office staff is great, other than a lack of communication, and once completed, my roof looks great.
Recognized Excellence - Jesse
Recognized Excellence - the manager/salesman and job forman
Areas For Improvement - pickup of old nails
Areas Of Satisfaction - pretty much everything
Additional Comments - Our salesman was very patient, knowledgeable and helpful during this project. We appreciate it greatly!
Very dissatisfied with customer service, sending different people to our home to complete project that did not know what doing and working until 9 PM. Workers picking apples off our tree.
I'm very happy with the work that Quality Assurance has done. They were very professional and did the job quickly
Recognized Excellence - Michael Nichols, Madi Nichols, Roofing team including Federico & Jose
Areas Of Satisfaction - Excellent service, courteous & professional plus representing a Quality Product, Owens-Corning Shingles.
Additional Comments - Highly recommended to neighbors, friends, Facebook & Nextdoor.
Areas Of Satisfaction - Roofs look very good, lots of positive comments
They did a great job. They tore it all off and put it back on in a timely manner. They also included skylights. Everything was done to my satisfaction. They came back and corrected some shingles that didn't look right to my inspector. I couldn't be happier.
Recognized Excellence - I'd like to recognize the guy that came out and did the bid. He sold me on it. He even got on the roof in the rain. He came by every day to check. I couldn't ask for a better person for the job.
Areas Of Satisfaction - They exceeded all expectations.
Additional Comments - Very professional. Everybody there was respectful of my proeperty. They worked hard and were thorough. I like the finished product and how everything was accomplished. I couldn't be happier.
Areas Of Satisfaction - Michael did an excellent job of assessing the work needed on roof replacement and coordinating with me on estimates and scheduling.
They were very professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Assurance Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys