Solid customer-service orientation with good samples of materials. Reasonable price as well.
Recognized Excellence - Jesse Agresto provided high-quality communications and service.
They did a great job.
Communication - Kevin and Cooper gave us several updates during the job as well as making sure the c0rrect trim and metal was available.
Recognized Excellence - Kevin and Cooper should both be recognized for their honesty and attention to detail. Betty and I were very pleased with the whole experience and attention to detail.
Additional Comments - I am very happy with the work of Quality Assurance Roofing.
Additional Comments - Will never use any one else but this company and will recommend this company to everyone
Communication - They were so good to work with me on our insurance claim as we sold the home our mortgage company causes some issues
Professional & Organized - They were very professional through the bid, the build, and everything.
I found that they worked hard to complete the job faster than I thought. It was quality work and was pretty good. There are a couple of things I didn't care for. They used off-colored caulk to put one of the boards back. They didn't have off-white so they used dark grey. This was not deemed important by the representative at all and I didn't appreciate it. The screen in front of the gutters is not secured but can't be sure as I can't get on the roof. It doesn't look like it was fastened properly as much as it should be from what I can see.
They did outstanding work for me.
Recognized Excellence - I would like to recognize the owners for their exceptional service.
They are professional and he stands by his word.
Areas Of Satisfaction - They exceeded my expectations, they made a hard job easy. They worked with along with my insurance company due to the storm damage, I would highly recommend them.
Areas For Improvement - They did great and did not fall short at all!
Recognized Excellence - Anthony Bray and Madelyn Nichols have been WONDERFUL to work with.
Additional Comments - So glad to have such a reliable company we can go to in times of need!
Areas Of Satisfaction - The roofers did an excellent job, kept the area safe and the roof looks fantastic!
The job was on our vacation house and we just saw it today. The roof looks great and my neighbors said the job was completed I one day. Quality Assurance Roofing did a great job cleaning up as well.
Additional Comments - Very good experience all the way around. In my various homes I have had four roofs replaced and Quality Assurance Roofing did the best work. Thank you
Quality work, they finished the job and informed me of all of their progress throughout the entire project.
Recognized Excellence - I'd like to recognize Maria and her crew, the entire work crew that was there, for actually taking the time to show me what was wrong with the roof and walk through the process. I felt comfortable working with them from start to finish.
Jesse is awesome…great roofing crew
I've had a lot of work done with them and it is always satisfactory. My son lives next door to me and it's been a while since we've needed a replacement.
Additional Comments - Jesse's workers are the hardest working people I have ever seen even when it was very hot. They continued to work and it's remarkable how they endured those conditions. I will and have recommended them to everyone I know. Next year, I may need to get the garage roof replacement.
Recognized Excellence - Jim was very professional and flexible. I enjoyed working with him,
Excellent Communication and Keeping their word. Hard workers and Respectful Workers.
Recognized Excellence - Jesse was very professional and informative. He knew his job. An excellent representative of the company. Excellent communication. He went the extra mile with my insurance company, whom I am very disappointed with and they not covering the expense of the roof that had hail damage.
Areas Of Satisfaction - The crew was a great crew. Worked well together. Very polite and they even offered to takedown a branch hanging over the house. The foreman had a great repoor with his men.
I have already recommended Jesse to two neighbors.
Recognized Excellence - Yes, please recognize Jesse Agresto. He was "super" to work with. He placed several tarps over the damaged area while we dealt with our insurance company about replacement. He checked on us frequently to see that everything was still ok. When a exterior flood light was damaged he replaced it with a new one. I do recommend Quality Assurance Roofing and recommend that you call Jesse. Thanks Jesse.
Additional Comments - They did a really good job. They showed up on time and did everything like they were supposed to do. It worked out really well.
Recognized Excellence - Jesse was there from the beginning and made sure the crew had all that they needed for the job to go smoothly. He was always quick to answer any questions and came back to look at an area we had a concern about without hesitation. I am very happy with my new roof and no longer worry about leaks! The crew lead was also on top of things throughout the day, they found another trouble spot and took care of it as well. Very happy with the crew they sent out!
Michael and the crew were sensitive and responsive to the timing needed for job completion.
We worked with the agent Kevin from Quality Assurance Roofing. He was very easy and available 24 7. It was an awesome experience.
Recognized Excellence - Kevin Dunigan is who we worked through. I had to call him on a Sunday. He was awesome.
This team of professionals responds quickly, works efficiently, & cleans up! They have a system that works!
Communication - They are responsive in evaluating needs, answering all questions directly, & have a kind professionalism that pulls it all together.
Recognized Excellence - Jesse Agresto is professional, honest, direct, & goes beyond the average. With Jesse I never have to wonder what type of work is being done or when will the work be done. We have used Jesse & his teams on several different properties. Always a pleasant conversation & always a pleasant experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Quality Assurance Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys