The management was not very cooperative to people and the clients. They are also rude.
just a big thank you and please keep up the good work that your workers do,thank you so much
Sorry, I did not think Puroclean was helping my situation at all. They ran more equipment than necessary and did not remove the source of the water damage first. They kept telling me they had to get approval from my insurance company first. How do you do that when you show up after 6:00 pm on a Friday? Once my adjuster arrived and assessed damage, I sent Puroclean away and brought in a company I thought was much better, less expensive and professional. Puroclean kept purshing paperwork at me to sign because they worried more about payment then my house. If storm damage ever happened again, I would not call Puroclean. I would call 1-800 WaterDamage. Extremely professional and did not run costs up.
Of course, it was unfortunate circumstances that we required the services of PuroClean. However they helped us through and helped our lives get back to normal. I can't say enough good things about our PuroClean professionals. Two ladies came and kept us informed of progress, were friendly and hard working. A real pleasure to deal with and we are very grateful to them. Thank you, Pam Kassner
went above and beyond expectations!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PuroClean Emergency Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys