This process was disorganized from the start. Answers to questions changed daily. There was poor communication between Puroclean staff, insurance, contractors, and myself which left our house in disarray for months. Now that the project is over, I cannot get any response to my calls or emails regarding my concerns to faulty workmanship and being charged for services that were not rendered.
Area Of Satisfaction - The needed floor removal was done quite quickly and efficiently at a time when there were untold numbers of flooded house due to severely cold weather.
Additional Comments - Overall quite satisfied.
Quality Of Workmanship - I was satisfied with PuroClean, when they came in after the subcontractor, but not with the subcontractor.