I would recommend that my friend make sure that they get a firm schedule including start and finish dates. I also think there should be a penalty for when the contractor doesn't finish the work by the completion date.
I cannot in good faith recommend PSR. Way too many issues with timelines, communication, shoddy work-grout done sloppily and then never sealed (even after I called/emailed multiple times to have them fix it), sheetrock shows divots, my faucet drain pull was broken off by workers, mistakes in product ordering, questionable "costing"-thankfully I paid attention to the money for products, etc-I also found errors in their invoicing and had them correct it. They tried to get us to use a flooring company that had not only highly inflated costs ($6000 more than another reputable company), but an F rating with the BBB. Workers not showing up when they were supposed to with no notice. I worked with Jonny Sanford-he was our project coordinator? He was nice, seemed new to this side of it-a little inexperienced but tried hard. Kevin Hackett-the main claim processor? Initially very nice, however, I had to push for him to use extra money from one area of the project (after that portion was completed) towards another area. He accused my husband and I of trying to take work from his subs over moving a water heater when Jonny had asked us to do it (or forgo the work in our garage all together) and use the credit elsewhere. He became very condescending and rude when I questioned his costing as the dollars weren't adding up. Extremely disappointed overall. If I could add pictures I would.
We had a unique situation and we weren't able to agree and that made it difficult.
Our work item was identified as relatively straight forward and yet it took almost half a year to resolve. Once work actually began it was completed quickly and right the first time-more or less. I can say everyone I spoke with at PSR was very friendly and professional but I cannot say I would ever recommend them to a friend or call on them for future work. I even considered switching my insurance carrier because of this. I was not happy with the overall experience working with this company.
I appreciate how available the project manager was to me and her quick response to my concerns or questions.
They are a fabulous company. They show up when they are supposed to, and do what they are supposed to. Customer satisfaction is their primary target.
Shelly Schmoll did an outstanding job and helped immensely throughout this process. She went above and beyond to help get our home completely finished better than before.
They were prompt and efficient. Highly recommend.
If your home is in need of any restoration/renovations I wouldn't hesitate to call PSR! I highly recommend their services.
I was mostly satisfied working with the company but I also had an unpleasant experience with one of the teams that they hired. After we realized that it was a team that we couldn't work with Puget Sound hired a new team and they did a great job.