They did their job professionally.
I am extremely satisfied with the work and quality of materials that was put back in the home.
I would highly advise my friend to supplement ProTech’s boilerplate contract with requirements for timely communication and a written frequently-updated milestones timeline. We were frequently in the dark, not knowing what’s next, what to expect ... this being our first fire and all, maybe some hand-holding. I would advise my friend to also visit the project frequently — trust but verify.
They did a good job. I have no complaints.
Excellent and responsive to want I wanted to achieve.
The Protech team that worked on my house were great. They were true craftsmen. It was a pleasure having them in my home. They showed up on time, cleaned up the areas they worked before they left everyday, and they answered any questions/concerns I had. I was very satisfied with their work.
Protech was professional and did quality work.
Overall, the work done was very good!
They were very cooperative. The last month was kind of challenging to finish the small items, only because they were in the middle of something. The project manager was leaving Protech, and that kind of became a challenge in the end, but regardless the personal--the office staff--were very professional and very cooperative. They understood our request, so even in that part, I'd give a 4. Even with the challenges, they were very helpful, and I did recommend them to a friend of mine.
Protech Construction was nice but unprofessional throughout the process. I felt like I was the project manager and I had to schedule or track down different pieces of the project due to schedule incompetence. Our timeline did not meet our expectations.
The work took a whole year. Very sad.
The company was very friendly and professional. We worked with Chuck and Victor. I also liked that they give recognition to veterans.
Your company did oustanding work on my home. They were courteous, neat and professional
So very professional, alert, on time. Made the whole process so much easier for me. Great workers. The floor was out and in quickly and professionally. THANK YOU!! A+
The workmanship is not of high quality. I had to call them out for the same job more than once and in the end, I just gave up because it took to long.
Excellent service and professionalism.
Sequence of restoration project clearly explained by the person in charge - Max Volkman.
I would recommend them. They do good work and I am very happy.
The service was fair and good.
Every person who worked with us was very professional and concerned about the neatness of our home. They covered our carpet and floors. They were polite and conscientious. That was great.
The guy in charge, Phil Maramor, was very patient with us. He was just wonderful! I'd highly recommend him. He was an asset to their establishment.
The people are wonderful,workmanship very good.Max coordinated the work nicelyThanks everybody
Dave Lewis was the master craftsman who repaired my walls. Excellent job and took pride in his work. Thanks Dave for making my home look normal again.
Excellent work, great customer service..
I was completely satisfied and I recommend them highly. It is the best solution to a bad problem that happened.
Protech Construction were great. They provided a great service during a very stressful time. Phil was absolutely amazing. He went above and beyond to make sure that I was informed and that all my questions were answered.
They promised me to finish by 5/31. However, they didn't finish the restoration until 7/31 even I called the contractor every week. And I had to do final touch ups on my own. It had been frustrating experiences. In addition, they had built my under sink cabinet incorrectly. My original cabinet was 33" width, and the new one is 23" width. So it was very hard for me to find a right sink to fit into such small cabinet. Further, the laundry room door was different from my original one. I had a four door storage cabinet laundry room, and I reminded the contractor before he started the work. However, he built a large door storage cabinet laundry room for me at the end, and it is very disappointing.
They are a excellent company to do work for you. They all were very nice and friendly.
Crew were professional, friendly and accommodating. Good quality work.
My issue was more with the insurance people, the contractors were fine.
The only problem I had was that four days they were missing because of the rainstorms. The only thing that was a little unprofessional, was when they came to clean up. They should have come in a truck to haul it away, they used a van. I was lucky guy was driving by and took the scrap copper so I didn't have to make another haul.
They were a great easy company to work with.
They are good people to work with.
Our project manager JJ was phenomenal! Excellent communicator. He never left me wondering about anything. He was consistent with scheduling appointments with the workers and checked in often to ensure work was done well. I could not have been happier. I heard so many horror stories about remoldels after damage but ours was a dream. JJ deserves a big raise so I hope his boss sees this. Thanks JJ.
I would recommend them except they are slow.
Difficult to say because they did a decent job and they were respectful but I do feel like they took their time.
Although not finished in a timely manner (can you name a contractor whose crews show up every workday?)the crews were polite and responsible. Their work was very professional. Once the project manager called me, he took an active interest in seeing the work was done properly. I was consulted upfront as to materials, paint colors etc so there were no surprises. But you really should be home while the crews are working (not for security reasons, but so you can minimize the inconveniences by asking them to do certain things in certain order where possible.) The best experience I've ever had with a contractor.
They were very well received by me.
They were great. JC was fantastic, he kept me up to date and did a wonderful job.
The scope and quality work performed by Protech Restoration was fantastic.
Area Of Satisfaction - The scope and quality work performed by the builder was fantastic.
Great choice of contractors from Allstate Insurance. Exquisite workmanship. All courteous and polite and very clean and cautious.
Area Of Satisfaction - Craftmanship by far! The flooring, drywall and granite craftsmen and the plumbe!
Area For Improvement - There were no areas in which they fell short.
Area Of Satisfaction - I was satisfied with everything.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Protech Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys