I think they did a beautiful job, but I just notice yesterday that the floors are rising. I am not sure what it is. I need to call them to come look at it. It might not be good. They were very courteous and seemed to work quite well. I did have some problems with some of the installments of some of the utilities, which I called them on several times to rectify after they finished.
An outstanding company! Professional, conscientious, knowledgeable, communicative, timely and responsive. Really committed to the project--and always going the extra mile. We would use them again anytime.
They were very patient, courteous clean and did a wonderful job. I would recommend them.
The representatives of Property Construction and Maintenance were always very courteous and professional. They were punctual and did good work.
I am so happy say this crew made moving my home a wonderful experience. I have NEVER seen a crew of more professional people. It was like having the A-Team in my home. I could not recommend them any higher.
Prompt reply and professional job
The work with them started 8/2019 I am still dealing with items not completed. Alot of the work was trash and i had to have other people repair my things. I paid for stuff that i wasnt reimbursed. My issue mostly was with PCM. They had to knock down my restroom again because the work was awful. I wish i could show pictures.
I was very frustrated and disappointed with the lack of communication and follow through of the scheduled work. A two month process turned into four months. They did not adhere to their own commitments. I felt forced to sign off final paperwork of work completed when I was not satisfied with the way it was done or the way I was treated. I would not recommend this contractor .
The gentleman who explained what they would be doing did not follow through at all. He turned it over to someone who did not know anything about it and they almost put the wrong color paint on. The two guys who came out and did the work were great but their supervisors were not great. Some days they did not show up at all and did not tell us that they were not showing up.
Everyone was so professional, courteous, and kind. I am a senior citizen and they were very patient with me. It was just a wonderful experience and I really appreciate them.
Property Construction & Maintenance is very responsive. Ricardo, William, and Jose have been amazing to work with and it has been a good experience considering it was during a hard time.
In general, the work was done properly. They have tried to cover and minimalize the dust to the other parts of the house. However the scheduling was terrible. The work done are slow. There are just too many idle times in between the job.
I would suggest that if people use the company that they do not leave valuable things behind because they get lost.
Overall Quality Of Alacrity Program - I am not aware of the program Alacrity enough.
Area Of Satisfaction - I was most satisfied with Property Construction's service. It was very professional. The crew was very friendly and efficient!
Additional Comments - We are very satisfied and grateful with all the work done by Property Construction, considering the circumstances.
Area Of Satisfaction - Great workmanship and customer relations.
Area Of Satisfaction - I was satisfied with all of it!
My overall assessment is that PCM construction is either poorly managed or understaffed, maybe both. I believe their construction manager is tremendously overworked, which makes it almost impossible for him to respond in a timely manner, as well as to schedule workers in a timely fashion. I believe they need to have additional staff and project managers, so that project time frames can be met in a more timely fashion. Excessive delays with no explanation or forewarning should not be allowed. In my case there were days and sometimes weeks with no activity and no explanation. Not satisfactory to me at all. And according to them my project was not a big project.
Horrible experience! I would never use a contractor that was signed by my insurance again for future claims.
They were very professional. I deal with a lot of professional companies.
Area Of Satisfaction - All supervisory personnel and actual workmen were very efficient, on time, and pleasant to work with. I appreciate their neatness in cleaning up after each day's work.
Area Of Satisfaction - Excellent craftsmen
Area For Improvement - They actually heard my complaints and corrected them in a timely manner. They cracked one of the marbles on my fireplace, but they replaced it with no problem at all.
Area Of Satisfaction - I was most satisfied with the quality of the work and the quality of the construction. It was done in a timely manner. They have very courteous employees.
Additional Comments - They did the work well. The employees were very respectful of your property.
Area Of Satisfaction - Ultimately I was pleased with their promise to make things right. The owner wanted to make things right. There were discussions and they ended up making everything right. They wouldn't leave us with "too bad". They wanted to do right by us.
Area Of Satisfaction - Quality of work.
PCM was extremely professional throughout the process between our first meeting through final completion. They adjusted their schedule to our needs and exceeded our expectations in timing and communication of what was going to be done and when it was to be done.
Area For Improvement - PCM was great through out the process. My insurance company however was slow to respond to my needs and get approval on the quality of products needed.
Area Of Satisfaction - PCM provided consistent quality work and communication. Roland Ortega was outstanding throughout!
Additional Comments - I highly recommend PCM for their work!
Area Of Satisfaction - The construction repair
You should get everything in writing and do not trust them.
I was very happy with the work performance of Alacrity contractor service, everything was rebuild very well I have no complaint only praise for the contractor and the construction team.Thank you very much for a job well done.Hugo Hofmann
Area Of Satisfaction - The communication with the contractor was very good whatever needed to be done or whatever I asked for was always taken care of. I like to add that the construction crew was skilled doing a very good job.Thank you so much for the excellent construction work.Hugo Hofmann
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Property Construction & Maintenance as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys