Andy and his team at Pro-Line were wonderful to work with. They completed our siding and roof replacement in a timely manner and I am very pleased with the results. Every interaction I had with Pro-Line was professional.
At the recommendation of our contractor, we hired Proline to install new Marvin windows, a Provia front door, Hardie board siding, gutters, soffits and Owens Corning roofing. Andy was patient and consultative throughout the purchase and installation cycle, and stayed on top of expected delivery schedules. Peter, his associate, did an excellent and craftsman-like job with the installation. I would hire them again and highly recommend them.
Pro-Line Exteriors recently resided my home, and I was extremely impressed with them and their work! Their assessment was thorough, their bid was complete and priced well, and their communication throughout the process was excellent. They also had the most professional, friendly, helpful and skilled workers who did an absolutely outstanding job on my home. I would highly recommend them!!
Excellent experience from quote through installation. Andy and his grew were outstanding in every way and I plan to enjoy their efforts for many years to come.
We already obtained 6 proposals and were close to making a decision when someone recommended Pro-Line. Andy is a true professional - he is dedicated to flawless execution and customer satisfaction. His bid was competitive. We drove by others houses completed by his team and were pleased to choose Pro-Line. We appreciated Andy's experience and recommendations when making decisions. Throughout the project, you could tell his team cares about attention to detail and takes their time. We now have the sharpest looking house on the street and received many compliments. We recommend Pro-line to anyone in need of exterior work on their home.
From start to finish, everything was handled in a very professional manner. We met with them several times, once in their very nice showroom in Lake Zurich. I supplied them with examples of the new appearance we were aiming for which was Craftsman style and Pro-Line met our expectations, we are very happy with the results. We chose a combination of James Hardie Shake and James Hardie Lap siding. As a measure of the good workmanship, the vertical butt joints for the lap siding are well-staggered with a color-matching metal "tin" underneath the joint to make the juncture sheds water appropriately. At no time did I feel they were rushing through the job just to make it more profitable for them, a common issue you see these days. All the materials used were James Hardie specified materials and installed according to James Hardie recommendations which can be found at the Hardie website. There were a few very minor "punch list" items at the end of the project that needed attention, these were attended to promptly and satisfactorily. I would definitely recommend them to others.
Working with Andy was a pleasure. Very helpful throughout the project, and especially with the insurance papers. The work looks outstanding and we have already received complements from our neighbors.
Very professional and excellent workmanship
I was satisfied with everything and they have high-quality customer service.
We have been homeowners for 26+ years and have dealt with many, many contractors during this period of time. Pro-Line was the best contractor we have ever dealt with. Bar none, the best. They are honest, professional, reliable, polite and easy to deal with. The quality of their product and workmanship was excellent.
I was completely satisfied with the work that was performed. The value is excellent, and the workmanship is very good. They were extremely honest to deal with.
They were very professional, timely, and I am very pleased.
Areas Of Satisfaction - Time-wise, they did quality work that was just great and they were on time and did it in the time-frame promised.
Recognized Excellence - You could go right down the line, everyone who has contacted us from the start to the finish has been real good.
Areas Of Satisfaction - I like how friendly they were, and the clean up. They had good attention to detail.
Recognized Excellence - I would like to recognize Andy and Bart. Bart was outstanding and very helpful. He made sure that the crew cleaned up afterward.
Areas Of Satisfaction - I was most satisfied with the installation crew. They were very courteous and explained exactly what was going on.
Recognized Excellence - I think the salesperson as well as the project manager. Also the installation crew as they were extremely courteous.
Areas Of Satisfaction - The overall job went well and I'm pleased with the quality workmanship. Everything looks great and I'm glad I followed Mike's suggestions for the trim work.
Recognized Excellence - Mike and the entire installation team did a great job.
Areas Of Satisfaction - I was most satisfied with the final product. The workmanship was great and I love how it came together in the end. I think Mike, my salesperson, did a great. Like a woman, I changed my mind many times on the color and he made great suggestions. He helped me narrow it down and provided good guidance on the color which I really appreciated.
Areas Of Satisfaction - I was most satisfied with the complete process. Pro-Line gave me viable solutions, a reasonable timeline for delivery and they gave me the exact product that I wanted. They were perfect.
Recognized Excellence - I would like to recognize Mike Amerwitz, he was the salesmen. The foremen of the crew was extremely professional. He was clean neat and kept the guys working the entire time. I had an excellent experience.
Areas Of Satisfaction - very thorough flashing and neat caulking
Areas Of Satisfaction - I think with the quality of the work that they did, the professionalism of the company was outstanding.
Recognized Excellence - I think the gentleman who I worked with was Andy did an excellent job.
Areas Of Satisfaction - They did some flashing work and they did a very nice job on that.
Areas Of Satisfaction - Once a date was given for the start of the project they were extraordinarily timely, always prompt, and always courteous. I am not good at leaving my house when people are here and they did everything just right.
Recognized Excellence - Zbi and the crew were outstanding. I really enjoyed them. I missed them the first day they weren't there.
Areas Of Satisfaction - When Pro-Line realized there was a problem they were quick to fix the issue. The salesperson and Project Manager were both pleasing and a pleasure to have around and easy to get along with.
Areas Of Satisfaction - Good work ethic by installers. Good sales presentation.
Areas Of Satisfaction - The quality of the window and the work completed. Very professional, courteous, clean, thorough. Overall great work for the money!!
Recognized Excellence - The owner, Mike, who came out to measure for our windows and was there to oversee the work done at our home. Very courteous, friendly and great to work with.
Recognized Excellence - My salesperson was fabulous.
Areas Of Satisfaction - The customer service and speed of their response.
Areas Of Satisfaction - Workmanship was good and the project manager was accommodating.
Areas Of Satisfaction - I felt the sense of mutual trust throughout the shopping experience carried all the way throught the execution of the job.
Recognized Excellence - Naturally, Andy was great in selling us the appropriate package that fit the need. I do not know names, but all of the guys on the job were exceptionally good in keeping the work timely, clean, and answering any questions that I had throughout the days.
Areas Of Satisfaction - The overall service provided.
Areas Of Satisfaction - I was most satisfied with the quality of their work and their professionalism.
Areas Of Satisfaction - The quality of work and their attention to detail. It looks really good.
Recognized Excellence - Ziggy, the head of the crew, and Andy. All of the guys were really nice and considerate.
Areas Of Satisfaction - Everything, from the beginning to end they were very professional.
Recognized Excellence - The entire staff, everybody I dealt with was fantastic.
Areas Of Satisfaction - The finished product is great.
Recognized Excellence - Andy has been terrific, our sales rep. He stays in contact and is available by phone. He is really great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pro-Line Exteriors Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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