Very professional and understanding of needs.
I had new windows installed. Team was professional, work quality was very high. There were two issues with product, but ProHome 1 has committed to correcting these items quickly at no additional expense. I will reach out to them for my future home project needs.
Additional Comments - From start to finish ProHome1 was very professional and responsive. We had new roof, siding, soffit, fascia, and gutters installed. Ralph was prompt to all the appointments, highly knowledgeable about the product and process, showed all the options, and answered all the questions. He went above and beyond to ensure everything was handled properly. All the crews were very thorough with the job assigned to them, cleaned up after every day they were here. The quality of craftsmanship is excellent.I highly recommend ProHome1 services.
From beginning to end, Pro Home 1 helped me resolve an issue with timeliness, professionalism and quality work!
Recognized Excellence - I would like to recognize Ralph. He was great.
I don't know of anyone who needs a roof right now.
I was very satisfied with the crew. They were friendly, courteous, and did a great job.
Areas Of Satisfaction - I was most satisfied with the guidance the salesperson gave. My house looks brand new. The crew was happy to assist every time I asked them something.
Areas For Improvement - It was above my expectations.
Areas Of Satisfaction - The whole project, was satisfying.
Very satisfied with entire process. A good group of professionals who know what they are doing and are willing to educate the consumer on options.
very good job
Prompt, professional, and clean company.
Areas Of Satisfaction - I was most satisfied with the trust I felt with the people I worked with.
Additional Comments - Pro Home 1 far exceeded my expectations. They were timely and professional.
Areas Of Satisfaction - I was most satisfied with the professionalism of the sales person that came out.
Areas Of Satisfaction - Dealing with the salesman was very good. He answered all questions, and resolved any issues.
Recognized Excellence - Three people: the two installers Greg and Oleg; and the project supervisor Ralph. The workmanship on the installation is beyond my expectations. Ralph is the most amazing supervisor I have ever encountered. He showed up after work and on weekends. If I didn't have cameras around my house I never would have known he was there checking everything.
Ralph was extremely thorough and his presentation was ahead of the group. He explained in detail the process of the project. The craftsmanship was second to none. I would use them again.
Additional Comments - I am extremely happy with the end result of the project. Their workmanship is definitely second to none.
We just had new windows installed by Pro Home 1 and they are beautiful!! Jason was great!! Very knowledgeable about his product and very efficient!! He responds to e-mails and questions quickly. He did a great job!! We are also having our siding done and it is not yet done, but it also looks beautiful and the workers are doing a great job!! Thanks, Pro Home 1!! We are very satisfied!!
Overall, very pleased with the work. Follow-up, follow through, and acknowledgement of customer issues/concerns needs improvement.
Areas For Improvement - Nothing really. Everything went pretty smoothly and met my expectations
Areas Of Satisfaction - The communication through personal visits, text messages and e-mails with Jason were what really sold me. Usually these contractors are not very good with communicating with the customer. That was not the case with ProHome1. I was very satisfied with their communication efforts.
Recognized Excellence - The whole crew was great. Jason and Bogdan did great jobs running the whole thing but their were two other guys who also were great.
Recognized Excellence - Jason boggs
They were very professional, fair on cost and went above and beyond to make sure that I was satisfied. Jason was great to work with.
The salesman was very knowledgeable and helpful.
I appreciated the craftsmanship and how courteous and friendly they were. I appreciated the results. They were experts at what they did.
The quality of work was good. They were a few days, but we were not inconvenienced.
I interviewed several companies before choosing Pro Home 1. Their proposal was detailed and very easy to understand. I called a couple of their references and they gave them nothing but high marks in the quality of their work and their thoroughness. I also agree!!!! I was at the job site, they walked me through everything that they were going to do and gave reasons why...... I can not say enough about this company...... I highly recommend them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pro Home 1 as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys