Poor, poor company! One star is a generous review! They are unprofessional and impossible to get ahold of. They swoop in right after a storm and talk up how quickly they got your neighbors approved for a new roof, get you to sign a contract, and then disappear. We were left to deal with insurance alone and the work was not even started until over 4 months after the storm caused the damage. They left materials (backing, rows of nails, extra product) all over my yard and driveway and were very unprofessional when approached about this. Our gutter covers took 2-3 weeks longer to be installed than quoted and were only done on that time frame because I called several times for updates. In addition, we were billed for two chimney covers to be replaced and one took a long time to do and the other was never done. Had I not repeatedly probed them to come finish the second cover, they would have just taken my $400 and run. Their communication is poor. They only time I could get anyone to reach out to me was when a bill was due. I repeatedly told them that I would pay when the work was completed and instead they called, texted, and emailed repeatedly. In addition, they started to threaten they were going to start charging interest on my account even though the work has JUST been finished. I tried to remedy these issues with the company several times as I had no interest in going public with my concerns (as we all make mistakes and that is okay) but was blown off several times. I finally sent a lengthy email with all of my concerns and got a one-two sentence reply. There was ZERO effort to create a service recovery. I would not recommend this company to anyone as they make themselves look great initially but once they have you in a contract, they are terrible to work with. I guess I have learned my lesson for future reference and will keep encouraging others to look for a company who respects your time and money.
They are trustworthy and communicate very well. Management and staff are willing to do the extra's to get the job done and meet our goals.
Ryan was excellent to work with, whenever I had questions he got back to me right away.
Was very professional and finished the job ahead of schedule with a fantastic outcome.
Priority has their stuff together. Excellent service, organization ,staff is very knowledgeable and very timely. I would highly recommend them for their services. Awesome Job!!!!!!!!
They did an excellent job, and I would highly recommend them!
They are very knowledgeable, very good, very proficient, and did the work. Everything they've done so far has been very good!
They are probably one of the most courteous and knowledgeable people I have worked with. They kept their job site meticulously clean and they were really good people.
Everything was accomplished and we are happy with what they did.
I find the company very valuable to the customer.
We are very satisfied with Priority Claims Service. They did a wonderful job.
Did a great job and it looks great! Josh helped with the whole process and went out of his way to make sure it was done right.n/a
They did what they said they were going to do. I was very satisfied.
Fantastic Service and Quality work to boot. Josh handled all of our insurance adjuster/claim stuff quickly and professionally and got the work done before our daughters grad party!!
Excellent, high quality and fast work!
Areas For Improvement - They didn't fall short of my expectations.
Areas Of Satisfaction - Overall, I was satisfied with the fact that they took care of everything. I didn't have to do any paperwork and they did the job.
Current Referrals - I've already mentioned them to a couple people, but I don't know if they'll follow through or not.
Recognized Excellence - There was a guy I would like to recognize but he left the company.
Areas For Improvement - They did not fall short.
Areas Of Satisfaction - I was satisfied with their ability to work on warranty and get it authorized.
Recognized Excellence - I would like to recognize Riley.
Schedule - They actually finished early.
Areas For Improvement - I do not feel they fell short of my expectations at all.
Areas Of Satisfaction - I was most satisfied with how quickly they finished the job as well as the quality of the work.
Recognized Excellence - I would like to recognize Josh. He did a phenomenal job.
Problem Resolution - We didn't have any problems.
Areas Of Satisfaction - I was satisfied that they were on time and did it when they said they were going to.
Recognized Excellence - I would like to recognize Josh for the exceptional service.
Additional Comments - They did a great job and I am very satisfied.
They came to us and were very friendly, very respectful, and they did everything they needed to do. They did their job and went above and beyond to do all these extra nice things. They did the job very well and in a nice and quick fashion. I would recommend them to anyone.
Areas Of Satisfaction - Anytime we had questions or wanted to meet up they would always come out and make sure we were satisfied. I was very satisfied with their promptness.
Recognized Excellence - I would like to recognize Riley he did a great job.
Areas Of Satisfaction - Priority Claims Service was professional and they took care of what we needed.
Areas Of Satisfaction - The customer service was great from start to finish!
Areas Of Satisfaction - I am most satisfied with the overall experience. They got it done and did a good job. When they came to check everything out, they found one spot they were not happy about and so they got it fixed right.
Recognized Excellence - Kent and Jeff were both very helpful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Priority Construction Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys