Overall we had a decent experience. There were a few communication issues that got in the way. We now have a good-looking roof that we expect will last. Thank you.
I thought the staff of the office located in Virginia was excellent. The sales representative was excellent and the crew that did the work did a fantastic job!
They were prompt and followed through.
I did my research and received several quotes. I chose Premier Roofing and Siding because they listened the most to what I wanted, gave me feedback that let me know they understood what I wanted and provided a great presentation on why they were better. I feel I made the best choice for the price, The work crew were professional and did a great job. The office staff was friendly and helpful too.
Excellent work: roof completed ahead of schedule
The representatives seemed to be thoroughly informed regarding any and all questions I asked of him, and he did not leave until he felt that I was satisfied with what he was proposing for me. the gentleman who did the work were courteous, and the manager who came during the time of installation was also very courteous and he gave me an opportunity to ask any questions at the time if I had any.
Our sales rep, Rick, was an outstanding rep for the company. This is the second home they've done for us and pricing is phenomenal.
The combination of personable office staff and professional installers make for a winning combination.
Areas Of Satisfaction - Price and quality mean nothing without trust and that's the big difference with Premier. They were attentive to my every concern and did what they committed to when they said they would..
Recognized Excellence - Carlos on the crew, Ann in the office and all the office critters.
I think they are a good company, but I am not satisfied with the workmanship. Hopefully my issues will be corrected in the next couple of weeks, but currently I would not recommend them.
Recognized Excellence - I would like to recognize Rick. He did a good job explaining things.
I was satisfied with the workers, but not the supervisor. He was very bad at communicating.
It was a really good job!
I've recommended them several times now.
Premier Roofing & Siding Contractors did a great job. I would recommend the product and the company to anyone.
Clean & Safe - I was very impressed with how well they cleaned up.
Areas Of Satisfaction - I was most satisfied that Premier Roofing & Siding Contractors were very professional from beginning to end.
Recognized Excellence - I would like to recognize Ann for her exceptional service. She is awesome!
Areas Of Satisfaction - The whole experience was good. Everyone did such a good job.
Additional Comments - You don't know who to trust anymore and this is a good company.
Areas Of Satisfaction - The roof looks wonderful. The workmanship was wonderful.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Premier Roofing & Siding Contractors Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys