I didn't feel like the pool building process went well. There were numerous additional costs and the whole thing was sold to us as having all possible costs included. But once the hole was dug, no other pool builder would touch it.
Friendly staff, adhered to the timeline and the finished project is amazing. A vacation in my own backyard.
Overall, they exceeded my expectations.
I feel like they took good care of us as customers during the design and construction process despite some minor hiccups during construction, which were promptly addressed.
They did not obtain a permit before starting the work so I had an open pit in my yard for months waiting on the permit.
My pool and outdoor kitchen are beautiful. If I had to do it all over again I would call Platinum Pools.