We are repeat customers with P.J. Fitzpatrick and have always been satisfied with the service from start to finish. Setting up the project, scheduling and coordinating the installation, and the followup always go smoothly.
I was satisfied! The only thing is I was not aware that they subcontracted when I got my job done. I was disappointed in that.
P.J. Fitzpatrick came within the next day to address the hole where water was coming in. I was impressed with their promptness.
They should uphold the contract if they sign something.
We have used P.J. Fitzpatrick for several updates for our home, roofing, siding, attic insulation, beautiful doors, and a large picture window. We have always been satisfied with their superior workers and their gifted workmanship. From the moment we call to make an appointment for an estimate to the finished product, we feel this company is the best!!Don and Carole Jennings
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of P.J. Fitzpatrick (Warranty) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys