I give my highest recommendation to Pinnacle. Very happy with the crews who worked on my house, David Morse is fabulous, and I truly have no negative comments. The final product is beautiful and such an improvement. It’s a large roof with a variety of complicating factors and I feel confident that everything was handled appropriately. It was a very positive experience overall and I appreciate the company’s thorough and professional approach to their work.
Pinnacle Roofing was an excellent company to work with. From the original inspection to what we would need right through to the clean up after the work was completed. We are glad that we chose Pinnacle Roofing.
Pinnacle Roofing was very professional, timely and did a fantastic job! They took time to explain the roofing process and gave us options so that we could decide what would be best for our home. Their follow-up upon completion of the job was amazing. We highly recommend Pinnacle Roofing.
Our experience with Pinnacle Roofing-NY was outstanding. From the beginning to completion. We were so impressed it was all completed in one day. The cleanup was unbelievable and the supervisor could not do enough for us.I would highly recommend this Company.
David was great from the start. Explained everything in detail and answered all questions. The crew was on time and quick completed the work in one day. Communicated and showed any issues that came up during the work. Will recommend Pinacle to others
Pinnicle roofing was aPleasure to deal with. All of the staff were very professional and prompt. The assessment was done with some unknowns and the quote was clear as to how any unforeseen issues would be charged. The entire job was completed on schedule with photos showing the work in stages so there is no question of materials used or condition of proper vents installed. They are highly recommended
We learned long ago that for important jobs around our house, no more Chuck in a Truck operators. We have a custom home and needed to make sure the people who gave us a new roof were top notch. Pinnacle delivered. Very good sales & communication process. The job was incredibly well organized. We needed a big crew and they brought one -- worked hard & efficiently for 1.5 days to deliver exactly what they said. Very impressive operation.
Needed a new roof. Salesman was very professional and knowledgeable. At no point did we feel pressured. From start to finish was stress free. Would highly recommend to anyone.
Pinnacle Roofing arrived at all appointments on time. They were clear in their explanations of the work to be done and estimations. The staff was friendly and accessible for any questions we had. The work crew arrived on time and acted professional on the job site. The clean up was superb and efficient. The work was beautifully done by the crew. The turn around time from bid to completion was very fast. We highly recommend Pinnacle Roofing. Adel, the bid person, is very good and personable.. The foreman for the work crew was excellant with his people as well as with us.
First class operation who does what they say and when promised!
Excellent company to work with, right from the top down. The site was kept clean and organized at all times.Everyone should hire this company.Lisa
Very professional. Roof looks great!
Pinnacle Roofing was professional from the first meeting. Adel was excellent in his explanation of the products and how the project will proceed. The crew showed up on time and was efficient and thorough from start to finish. All my concerns were addressed, and they made me feel great about my choice of a roofing company. I could not be happier!! Thank you so much to all involved!!
Great company that performs above and beyond any expectations I imagined.
We were very impressed with the salesman, work crew, and inspectors. We would recommend Pinnacle Roofing NY to anyone looking for a new roof. Actually, our neighbors on both sides of us had Pinnacle Roofing do their roof recently and recommended them to us. We are so happy they did!
The golden rule is true: fast, cheap, done right - pick two. (Best case! Sometimes you only get one or none.) Pinnacle worked fast, before the winter set in, and put the best roof on our house that anyone in the neighborhood's ever seen. Our rotted boards - gone. Two layers of shingles - gone. Old gutters that didn't work - gone, at no extra charge! Now we've got Owen's Corning's Total Protection Roofing System and faith (and a great warranty if not!!) that the fantastic work they did will keep us dry for decades to come.
As a homeowner association responsible for 14 buildings, the board unanimously agrees Pinnacle will be our go-to roofing contractor for future projects. From beginning to end the entire experience exceeded expectations.
They were good enough for me to give them all the highest ratings.
David was a huge help in educating me throughout the process of planning and quoting. Really appreciated his experience and honesty. Crew busted their butts getting the roof replaced on a short (dark early) November day. Did outstanding work even with the time crunch. Material delivery guy was great and very conscientious about placing the crane truck on our newish driveway. No issues, but appreciated him recognizing it was a newer driveway and talking to me about it first. First class group of folks at Pinnacle and very satisfied with the work and the process. Would highly recommend them to anyone!!
The installation process was fantastic. Everyone we worked with was professional and communicated well. Now, it's just a matter of letting the roof be a roof, and hoping there are no issues down the road. Based on the quality of communication they showed us, we feel very comfortable. We know they will always be there to help if we have any issues.
They went above and beyond. It was an insurance issue. They helped us in dealing with the insurance company on a matter that took more than two years to deal with. As soon as Pinnacle got involved, it was done in three months. I'm more than happy with the customer service we received and the quality. They were caring, helpful, and followed up on everything. They did exactly what they said they were going to do and then some. We wouldn't go with any other company.
I would recommend them at all costs to anyone. I feel that Brian did an excellent review of our premises. He took the time and was very passionate about our needs, and how soon we needed it. He inspected the area inside and around the home, and on top of the roof. That was something I have never seen others do with a measurement report. They gave me the square footage and sizes. That report was emailed to me with an area view and detailed viewing of our surroundings. I thought it was a really nice way to let people know how they are getting a service, with the report and rapport. The staff was excellent. Dominic, the head of the crew, answered all my questions and reassured me of things when he had to come into the house and do things in the attic area. I thought it was great. I am really impressed with their service. Hopefully, I will use them again in the next twenty years. They are pretty good.
I thought they did a very good job. I was very satisfied with them.
In the process of developing an estimate, Pinnacle was exceptionally thorough in identifying all issues and repairs that needed to be addressed before the actual roof installation. On site during the roof installation, Pinnacle was also exceptionally thorough in identifying additional, not previously visible, issues that needed to be addressed. We are extremely pleased with all the work that Pinnacle performed.
The representative from Pinnacle Roofing was thorough and took an incredibly long time inspecting our roof, going into the attic and actually getting up and walking around on the roof. He took photographs and addressed problems that needed to be incorporated in the new roof and fixed an issue where water was coming in around the bathroom fan. We were impressed with his knowledge and professionalism. The crew installing the roof were hardworking, showed on-time, and did a thorough cleanup afterwards. We are very pleased with the work done by Pinnacle Roofing.
I think they are an excellent company for anyone considering a new roof. We are very pleased with our relationship with them.
From the initial phone call, to the final inspection, they were very prompt, professional, organized. No complaints at all.
Absolutely the most professional company! They were easy and accomodating. They were five stars from A-Z.
We got 3 bids and were the most impressed with Pinnacle Roofing for the quality of their products and their professional communications.
The crew and the staff are very nice people. They are very thorough.
Pinnacle Roofing was great to deal with, from the estimate to the finished roof. The owner of the company even stopped by the day of the job to introduce himself and make sure I was happy with the progress. The only minor issue I had with them is I had to have the foreman come back the next day with the magnet as I found 4 or 5 nails in the grass after the crew had left. The foreman was glad to come back out and spent quite a bit of time making sure there were no nails left in the grass. I would recommend them.
Excellent customer service and follow up. Staff was polite and knowledgeable. If I needed another roof, I'd hire them again!
Can’t say enough good things about Pinnacle Roofing. From David M patiently working with me / educating me on the details of this complicated project to Greg M running the project with transparency and attention to detail like he was working on his own home to the expert crew who worked long hours and left the area around my house cleaner than it was before they arrived.
Very, very happy with our roof installation. All contact was very professional and timely. Would absolutely hire again.
Pinnacle Roofing did an excellent job! Were on time and job completed on time. Cleanup was impeccable. I highly recommend.
Pinnacle Roofing - NY was very speedy and thorough. They came the same day I called and immediately fixed a leak. They provided aerial pictures and an estimate within days and scheduled a new roof within two weeks. They did an amazing job, explained every aspect of the job and after the job site was spotless.
I have had a lot of other workers for different projects in my home. This company was at the top. They were amazing. I interviewed three other companies, Pinnacle Roofing was my first. I did the comparison homework, and they were clearly at the top. They weren't the least expensive, but it was well worth it.
I'm not sure, the plywood issue soured us a bit
I'm very pleased with the job they did. The roof looks great and I'm confident it will last a very long time. Further, let me add that I built this house in 1977 and this is the third shingle replacement. I had cutters installed right after the 2nd shingle replacement but they always dripped water from the back of the gutters when it rained. After Pinnacle replaced the shingles this time I was amazed to see, after the first rain, the gutters worked perfectly and the dripping stopped. I suspect that the drip edge/ starter shingles on the old roof were not installed properly. But, Pinnacle did it right and it looks great too! Thanks Pinnacle!
They were wonderful.
Everyone that helped me from the first call to the end of the project was helpful. They were the best company to work with and made the process easy.
They were very prompt, diligent in everything they did, and conscientious about my property.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pinnacle Roofing - NY as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys