I obtained seven quotes to replace my roof. Bob from Pinnacle Roofing stopped by my home to provide one of them. Interacting with him during the home visit was the best of the experiences I had with contractors that visited my property. He noticed one of the pipe boots was torn and replaced at no charge, which impressed me. He provided comprehensive documentation for all of the products proposed to be used, which was the Owens Corning total roofing system. Not all vendors provided materials such as these. Bob also provided a very detailed description of all work to be performed with product specifications. The estimates provided by Pinnacle also feature a color-coded diagram that illustrates the roof and identifies where certain products are to be installed, such as: ridge caps, ice and water barrier, flashing, etc. The estimate he left with me was the most comprehensive and useful quote that I received. I then performed product research, vendor research, and price comparisons. After doing some reading, I determined the Owens Corning roofing solution was superior to most of the roofing products proposed by other vendors. Owens Corning also offers a limited lifetime warranty backed by the parent company at surprisingly low price and it is transferable. As Pinnacle Roofing is Owens Corning platinum select certified, I was eligible to receive the best roofing warranty offered. I researched reviews on Google, Angie's List, Guild Quality, and other places looking for dirt on Pinnacle and found they have been in the business for years with a lot of praise and few complaints. Confident the roofing solution proposed was sound, confirming that Pinnacle was Owens Corning platinum select certified, and verifying they were a good company to do business with - I then compared prices. Pinnacle was middle of the pack in price, below the average of the seven quotes I received. To summarize my selection: they provided the best shopping experience, offered a better product, are highly skilled, had good customer feedback, and were below average cost (very reasonable price in my opinion). I was unwilling to go with lower priced vendors as I had little to no confidence in them, and had a good amount of confidence in Pinnacle at this point. Filling out the paperwork and paying the deposit was painless. I was flip-flopping on what color shingles I should select, but Bob provided some assistance with that. I received copies of the signed contract and a receipt from the main office via email in a timely manner. I received a phone call from Pinnacle two weeks prior to the roof replacement to schedule the job. I then received a second phone call earlier in the week, followed by a third phone call the day before the work was to be performed to double check and confirm everything still had the green light to proceed. I noticed the roofing crew was gathering in my driveway around 6:30 am waiting for the foreman to arrive. Around 6:45 am the crew was already on the roof stripping shingles and laying protective tarps around the roof to catch debris. I unfortunately forgot the foreman's name (I'm terrible with names), but he was excellent and took great care trying to place the tarps gently around my landscaping and plants. He monitored the work closely and asked me questions to confirm my preferences on some of the work to be performed. My roof is fairly large and has a complicated layout and configuration. I also had two chimneys that needed replacement flashing. The crew worked full tilt all day, stopping only for lunch, and then continued working until almost 7 pm. It was a long, hard workday for these guys. The foreman repeatedly asked me to inspect work and provide feedback that it was being done to my satisfaction. He was taking pictures and reporting back to the main office throughout the day, and I noticed what appeared to be a manager stop by mid-day to inspect the job site. When they were packing everything up, they picked up and raked all debris in addition to walking around everywhere with a large magnet making 2-3 passes in a zig zag pattern to ensure they didn't miss anything. The foreman personally made a final pass with the magnets and everything was cleaned off by one of his guys with a gas blower. Literally everything was cleaned and blown off: the roof, gutters, deck, patio, sidewalks, driveway, etc. The plants and landscaping all survived the ordeal. There was a minor issue with the Fascia replacement that they could not complete that day, so the Foreman came back with additional hardware and corrected that first thing the following morning with no fuss at all. My experience was problem-free. Everyone was very professional, communication was good, the roof looks great, and I am most pleased. I asked the main office for, and was provided with, copies of all the pictures they took during the job performance. The foreman also showed me several videos he took of some problem areas on the roof. The main office also handled my roof warranty registration for me and emailed me a copy several days later with my final payment receipt. I highly recommend Pinnacle Roofing. They took good care of me, and that is why I took the time to write this review.
It was a pleasure working with Pinnacle Roofing! They did excellent work and our property was left immaculate when they were done. We highly recommend them!
From start to finish the process was great. Other companies tried taking advantage of me by quoting astronomical prices. Pinnacle was fair and honest. David is great to work with and the crew that installed the roof was courteous and very good at what they did. Highly recommend pinnacle roofing.
Pinnacle Roofing was extremely professional. Their employees were all very professional, they worked quickly, and stayed well within the time frame that they gave us to expect the work to be completed on our home. When they finished the job, they cleaned inside and outside of the house. It was completely spotless!.
My experience with Pinnacle roofing went very smooth. From the sales rep to the roof crew to the sales rep then coming back to fix a minor problem all was completed in a timely and professional manner. I've already recommended Pinnacle to a few of my neighbors.
Pinnacle said what they would do, came and did it, and everything was done in a professional manner. I couldn't ask for anything better and would recommend them to anyone.
From the time of our initial contact to the completion of the job, the entire Pinnacle Roofing crew was professional, courteous, and absolutely top notch in terms of workmanship.
They did an outstanding job with professionalism and courtesy. I would recommend them to any family or friends require their type of services in the future.
Pinnacle Roofing gave me a fair estimate and they did an excellent job replacing the roof on my house. They were timely, neat, and did professional job overall.
There was some nails and debris that fell through the gutter after it rained. They were blowing debris off of the roof after they finished and some of it went down my spouts.
I was most satisfied with it all. I would recommend them to anyone.
I heard about them from my neighbor. I saw them while they were working and thought I should give them a call.
I was most satisfied with the friendliness of the workers and the fact that they did what they said they would do.
They are an area roofer.
Everything was great.
They did what they said they would do, and there were no surprises. It wasn't a straight forward job, but they showed up and did it.
I was referred to them by a coworker.
I worked with some other well known roofing companies about this project and they all dropped the ball. Pinnacle did what they said they would.
I found roofing nails in the driveway on several occasions.
They didn't quite understand what I wanted, but ultimately made it okay.
They did a good job overall.
I found their website.
I had no issues at all.
I already have.
At the beginning of the process, they told me that there could be rotted wood. They gave me a price regarding that if there was and they turned out to be right. I expected a worst case scenario and I was happy they were there to help me out. It was just good from start to finish.
I heard about them through my company.
I really like my new roof!
I am most satisfied with my new roof from Pinnacle Roofing. The salesperson showed me all of the samples and I am so happy with the color and texture I picked out. No one around me has anything like it and my roof looks beautiful!
The company I hired to replace my siding told me about Pinnacle Roofing.
I had a flood in my living room and siding being replaced when my roof began to leak. The installers from the siding company suggested I call Pinnacle Roofing. They replaced my roof with the most beautiful and unique roof on my street! Everyone was very pleasant and I didn't have any trouble throughout the entire experience. I am very happy!
Got the job done quickly.
Used them to replace a skylight a few years before.
The salesmen were professional, but it was not quite organized. It took longer than expected and they had trouble finding the home. The installers didn't know it was a 2 story home.
Of course there was a mess, but they cleaned up afterwards.
There was some miscommunication on the first day, but it worked out fine. They didn't know it was a 2 story house, so they needed more workers.
They were timely and kept to schedule. They guy who did the job said it would only take a couple of days, but it took longer. They accommodated to my schedule.
My husband heard about them, but I'm not sure how.
I don't know if they offered all of the options other roofers would have.
I was impressed with their timeliness of completion and quality of the job.
My husband's brother in law told us about Pinnacle Roofing.
The Pinnacle job manager was very knowledgeable and oversaw that the job was done right. Other quotes I had received were given by individuals that did not seem like they knew anything about roofing and had never swung a hammer.
My own research
Have recommended Pinnacle to other neighbors and friends.
Clean up after the job was completed was done pretty well, but I did still have nails in my driveway.
They were prompt, did a good job, and finished in 1 day! The roof looks great!
Better Business Bureau website
I was most satisfied that they salvaged two roofs that were completely deteriorated. They came in with the same quote. They did a very good job on it. We had a hurricane here. They repaired our roof for us.
I heard about Pinnacle Roofing on the Internet or the BBB. They did three roofing jobs for me. They did a great job on all three of them.
I was very pleased with their workmanship. I would hire them again for any job I had.
I was satisfied overall with the work being done.
Through a neighbor; they had their roof done by Pinnacle.
I was satisfied with all areas of my experience with Pinnacle Roofing.
I heard about the company in a newspaper advertisement.
They were courteous and paid particular attention to clean-up at the end of every day they were here.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pinnacle Roofing - NY as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys