James was so good. He was very thorough. He contacted me and kept me informed on their timeline becuase there were so many different jobs that had to be done. I had carpet people, sheetrock people, and different kinds of workmen in there. He let me know when they were coming and how long it might take. He was exceptional. He was very professional and made it a painless system for me. I really appreciate him for keeping me updated on all of the different types of workmen that would be there on the job. He told me what they would do and how long it would take. He really kept me updated. I really appreciated it.
The workmen were top shelf. They did excellent work from start to finish.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Paul Davis Restoration of New Mexico as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys