Tom Pancoast, the owner, actually came to my house and explained not only his quote which was very professional, but all the aspects of the work, and answered any questions we had. Really, his presentation and his obvious passion for getting a job done well and right really sold me on why Pancoast. His price was very competitive for what they do. I was very impressed overall with the professionalism of every part of the team!
Recognized Excellence - The whole team was good, but Joe, the foreman or supervisor, was just outstanding. The whole team was great, and I have nothing but the highest things to say about everyone, but I want to call him out specifically. He was there every day and managed things beautifully. You can tell his crew respects him, and he treats them well in return. He didn't have any problems calling out something or ask why it was done a certain way. They would be happy to respond. He did it in a way that was very approachable, so the team has a lot of respect knowing they had someone on the job holding them to a standard, but being professional and nice about it.
Referral - Not that I know if so far, but I would recommend them to anyone.
Pancoast Construction was professional, flexible and respectful through the entire process. They listened to our needs throughout the process (even as they changed) and helped guide us to the best solutions possible. The finished build exceeded our expectations … and the quality of workmanship is outstanding. Every person that walks into the addition is blown away by how great it turned out!
Recognized Excellence - Joe was fantastic throughout the entire process … keeping us in the loop in regards to options, next steps and progress. Tom and Susan were extremely helpful with their recommendations and patient with my too numerous questions and late night emails.
Areas Of Satisfaction - Room build exceeded my expectations. Quality workmanship, excellent suggestions and very respectful of our time and property. We had multiple companies provide quotes for the job … Pancoast was the only company that provided solutions to items that no other company chose to address (alternate access to the garage and moving load bearing support to open room up more).
It was a pleasure working with Tom and his team. Supervisor and foreman Joe and Carlos were professional, courteous and easy to work with. Their team of men were also very respectful and responsive to any questions or concerns. I would definitely recommend Pancoast Construction to anyone!!
Excellent. Good honest people and quality timely work.
Areas Of Satisfaction - Speed and quality of subs.
Recognized Excellence - Tom and Joe were both great! Easy to work with and efficient!
Areas Of Satisfaction - All the work done was fantastic. Trim work excellent, Electric company was great, framers were great.
They did an excellent job for us, rising the rear portion of our house and adding a beautiful deck.
Recognized Excellence - I would like to recognize Joe for overseeing the job and always being available when we needed him.
Areas Of Satisfaction - They met my expectations in terms of being super friendly and always accessible.
Referral - We are currently talking to them to replace our windows.
We have used Pancoast Construction previously and again are very happy with the work done this time. They are knowledgeable and responsive and provide high quality, high value workmanship. The team is a pleasure to work with from design through the completion of the job. We would definitely use them again and highly recommend them to anyone looking to have work done at their home.
Schedule - Navigated well through material delays from suppliers and kept us informed of how these delays (not caused by Pancoast) would impact overall schedule.
Recognized Excellence - Joe Little is very helpful and responsive throughout the process. He keeps things moving and deals effectively with the subcontractors to ensure things are ultimately done properly.
Additional Comments - We have rec’d many positive comments from neighbors about how everything turned out. Of course, we will highly recommend Pancoast Construction to anyone looking to get similar work from a high quality contractor. Thank you.
Recognized Excellence - The entire team at Pancoast is exceptional. Job Foreman Joe Little has extreme attention to detail. He was on top of every step of the process and somehow was able to address every question/concern I had before I even had the chance to ask. Carlos and his team are fantastic as well. Very hard working, respectful group of guys.
Areas Of Satisfaction - Every one - from extreme attention to detail/thoroughness, quality of materials used, prompt email responses/communication
Additional Comments - To say that a stucco remediation job is very daunting for a homeowner is an understatement. We searched over a year for a contractor that was the right fit for us. We had 9 different companies out to look at our home and even from our initial consultation with Tom Pancoast we knew we had found the right one. We could tell immediately that he cared about the quality of the materials used, the building methodology, as well as the fact that his name and his family are attached to his work. He was the only one that approached our remediation as an opportunity to do something completely different (and beautiful!) with our home. We could not be happier with Pancoast and are looking forward to working with them for several years to come.
We were beyond pleased with the work that Pancoast Construction performed on our home. We had a complete stucco remediation done in addition to finishing our basement. The quality of the work was superior, price was extremely fair and the communication with the Pancoast team was above and beyond. Also, the contractors were always prompt, neat and hard working. We would most definitely enlist the help of Pancoast Construction with any future projects and would highly recommend them to others. They really went the extra mile to ensure that we were pleased every step of the way!!!
Areas For Improvement - We were totally pleased. We could not have asked for a better experience!
Areas Of Satisfaction - Build quality and communication were phenomenal!
Project Manager Professionalism - Joe is awesome!!
Areas For Improvement - All expectations were met and any concerns were dealt with in a timely manner.
Areas Of Satisfaction - I am most satisfied w/ the quality of the products and the quality of the installation.
Additional Comments - I'd like to thank Pancoast again for providing a quality service. We love the outcome and feel much more comfortable knowing the house it now properly sealed from the outdoor elements as it should be!!
From quote to project finish we were absolutely blown away at the process. No guesswork, crew was always on time, professional, courteous, never sitting around idle - they work hard and the results are absolutely amazing. Our house looks brand new and neighbors continue to tell us how beautiful the house looks. I cannot say enough good things about Pancoast Construction - we will use them again - next up....Kitchen remodel!
Budget - Never a question around costs. Quote was in line with actual work and if we changed anything Pancoast Construction was able to tell us what the increase would be. There was no "surprise bill" at the end of the job.
Construction Quality - Absolutely beautiful work - so much so we are considering them for a Kitchen remodel project without going to quote anywhere else.
Clean & Safe - They are absolutely meticulous at the end of each work day to make sure there is no trash or debris around.
Areas For Improvement - Exceeded my expectations in all areas.
Already have recommended to neighbors and friends.
Employees & Subcontractors - Joe was a great project manager. Mike and I enjoyed working with him. We trusted his advice and guidance.
Likely To Recommend - Already have recommended to neighbors and friends.
Areas Of Satisfaction - We were completely satisfied with all areas of the stucco remediation process. We trusted Pancoast to deliver on the contract agreed upon. The pride Tom Pancoast shows in his company and completed jobs is reassuring when going through a very stressful process.The communication with Joe was excellent. We valued the advice and experience he brought to our job.
Additional Comments - Highly recommend Pancoast for any residential job!We have used some of Tom’s subcontractors for work inside our home and have been pleased with the results.
We could not be more pleased with the outcome of our stucco remediation completed by Pancoast Construction. Their supervisor, Joe, was on site every day answering questions, following up on the work completed by the subcontractors, and dealing with any issues that arose during the prior days. Again, we couldn't be happier with the outcome!
Areas Of Satisfaction - I was most satisfied with the timeline for the repairs. It took less than what they projected. I feel that was due to the oversight and daily visits by Joe, the supervisor.
Areas Of Satisfaction - They exceeded all of my expectations. I am most satisfied with the communication between myself and Pancoast. They were easy to get a hold of and very willing to do what we needed to be done.
Lead Source - The Pancoast family is known is Westchester and I am acquainted with the family. Once I realized that they provided the services that we needed I decided to use them because I trust them and knowing them provided a feeling of transparency and trust.
This was the first outdoor project of this size and they were very quick, thorough, and professional! If homeowners want good quality, they have to pay a good price.
Areas Of Satisfaction - This was the first outdoor project of this size and they were very quick, thorough, and professional!
Best Quality and Best PRICE!
Lead Source - well known and respected in the area
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pancoast Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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