About this company
Pacific Bath, Exclusively Kohler
Pacific Bath Company was founded on the belief that people should be treated with honesty and respect. Our goal is to foster an energetic and enthusiastic environment in which associates at all levels are encouraged to be responsive and act with a sense of accountability. We listen to the specific needs of each customer, do our best to ensure that they are being met or exceeded by the exceptional value of our superior products, and strive to ensure a consistently positive remodeling experience.
Types of work
GuildQuality surveys
Badges
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Customer satisfaction
Of 2687 customers surveyed, 1414 respondedReviews 101
Of 1414 respondents, 101 left a reviewRecent reviews
Review in OAK HARBOR, WA
Additional Comments
Additional Comments - Exceptional service from beginning to completion. We love our new shower!
Review in Gig Harbor, WA
Area of Satisfaction
Area of Satisfaction - They did a great job. The installation crew was great.
Review in LAS VEGAS, NV
Recommendation
Recommendation - The overall experience was very effortless, stress-free, and professional. I was pleased with how everything went.
Area of Satisfaction
Area of Satisfaction - They were a very effortless and professional team.
Review in Redmond, OR
Area of Satisfaction
Area of Satisfaction - I already knew they were going to do what they said they would do. I know they have their employees who get the trades together. They were fantastic. I would give them a 10-star rating.
Additional Comments
Additional Comments - The end results were great. We've used the tub and it is fantastic. I like the fact that Kohler employs all of their team. Kohler was the one who hired them. The whole thing was coordinated. It was a team effort.
Response
Review in Bend, OR
Area(s) For Improvement
Area(s) For Improvement - They did not fall short of my expectations in any areas.
Additional Comments
Additional Comments - Something that the sales person did not tell me. I asked her if the water pressure was good. It is so good it is unbelievable. It is the best and better than any hotel I have ever stayed in.
Additional Comments
Additional Comments - At first when they gave me the cost I almost fell out of my chair. It was three times more than I thought it would be and now that I got it it was worth every penny.
Review in RD BOTHELL, WA
Likely to Recommend
Likely to Recommend - I would very much recommend Kohler to a friend.
Area(s) Of Satisfaction
Area(s) Of Satisfaction - I was mostly satisfied with the appearance and look of the shower. I was also satisfied with the quality of the doors and how they slide. The fitting options were wonderful. The sales woman's presentation was wonderful and she did a beautiful job.
Additional Comments
Additional Comments - I am extremely pleased with the shower and it's beautiful. I will get lots of years out of it.
Review in Milwaukie, OR
Area of Satisfaction
Area of Satisfaction - The final installation provided us with what weโd hoped for.
Additional Comments
Additional Comments - I appreciate Pacific Bath making the fixes as easy as possible and not offering any resistance to our concerns that the results of the initial were not acceptable.
Review in Ellensburg, WA
Area of Satisfaction
Area of Satisfaction - I was really impressed with how they cared about what they were doing.All the installers were very communicative and acted like they were doing it in their own homes.
Review in Dalles, OR
Area(s) Of Satisfaction
Area(s) Of Satisfaction - It looks great. They did a really sophisticated patch on the floor from the previous tub. It's so much nicer and I don't have to step over anymore. The water pressure still comes through nicely. I love how the stone looks also.
Additional Comments
Additional Comments - The guys were great. You need to pay them more. The installers really make this work. They are the backbone of what makes your company go. They are very good. Ross and Rolando had exceptional service.
Review in Bellevue, WA
Area(s) Of Satisfaction
Area(s) Of Satisfaction - Craftsmanship is superior. The craftsmen were very friendly and helpful.
Additional Comments
Additional Comments - Preparing and cleanup was well done.
Additional Comments
Additional Comments - Very friendly sales and construction people throughout.
Review in Medford, OR
Additional Comments
Additional Comments - It has made a huge difference for us. We are over 80 years old. My husband has Parkinson's. It makes him more independent in the bath with a hand-held railing.
Review in North las Vegas, NV
In-Home Sales
In-Home Sales - MENTIONED EVERYTHING AND ANSWERED ALL QUESTIONS
Review in Seattle, WA
Area(s) Of Satisfaction
Area(s) Of Satisfaction - I was most satisfied with the speed of the installation. I was going in for hip surgery, and it got done before the surgery, so I had grab bars to hold on to.
Additional Comments
Additional Comments - Overall, it was a good experience, and the service was good.
Review in Tacoma, WA
Area(s) Of Satisfaction
Area(s) Of Satisfaction - I was most satisfied with their overall professionalism from the first meeting with the salesperson, all the way through.
Additional Comments
Additional Comments - The installation team was great, and communicative. My husband had a lot of questions, and they were very patient. It felt very collaborative, and it was good.
Review in Port Orchard, WA
Recommendation
Recommendation - I don't usually do recommendations of any kind, but I have already done a couple.
Area of Satisfaction
Area of Satisfaction - The installers and coordinator have done EVERYTHING we have asked.
Review in Gilbert, AZ
Area For Improvement
Area For Improvement - The company did not fall short of expectations.
Review in Everett, WA
Recommendation
Recommendation - I would definitely recommend you. I have already shown it to two or three different people.
Satisfaction
Satisfaction - I have one gentleman that's going to come by the house, and look at the sliding glass door. We might change the way it's installed, so the handle can be moved. I don't know if they can do it until they come. It works great, I took a shower in it yesterday. I had a physical therapist give me a shower.
Area For Improvement
Area For Improvement - They didn't fall short in any area. They did everything they said they would do. Furthermore, they did a good job.
Area of Satisfaction
Area of Satisfaction - The finished product is beautiful.
Review in PHOENIX, AZ
Area of Satisfaction
Area of Satisfaction - Lovely install team. Very respectful and kind.
Additional Comments
Additional Comments - Glad we went with Kohler
Review in Kent, WA
Experience
Experience - It was great!
Likely to Recommend
Likely to Recommend - I would be more than happy to recommend them to others.
Area(s) Of Satisfaction
Area(s) Of Satisfaction - They did what I expected them to do and did a good job.
Review in Vancouver, WA
Install Team
Install Team - The installation team was definitely professional and courteous at all times.
Experience
Experience - I would rate my experience a great 10.
Recommendation
Recommendation - I am definitely going to recommend Kohler to a friend.
Satisfaction
Satisfaction - I am definitely satisfied with my Kohler Walk-in bath.
Area For Improvement
Area For Improvement - Kohler did not at all fall short of my expectations. They were a 10 all the way.
Area of Satisfaction
Area of Satisfaction - Well, I got just what I expected from Kohler.
Review in Clackamas, OR
Install Team
Install Team - Excellent team effort
Installation
Installation - The entire installation was well done, and the team repaired some minor damage.
Experience
Experience - My experience was excellent!!!
Recommendation
Recommendation - The product really works my wife loves it and it has mad a tremendous difference in her health!!
Satisfaction
Satisfaction - The product is great!!
Area of Satisfaction
Area of Satisfaction - The product and the installation has been an excellent experience!!!
Additional Comments
Additional Comments - Love it!!
Review in Surprise, AZ
Demonstration
Demonstration - Yes! I asked Tim, the how do we take care & clean the shower and how often? I showed him products & scrubbers. I told him, Kohler should provide us with a gift package to get started! Tim smiled and said good idea!
Additional Comments
Additional Comments - Marketing.,, include a cleaning gift package with suggestions on how to get started with your new shower! Help make the completion feel special and you are helping us! ๐ฆ ๐งผ ๐
Review in North Las Vegas, NV
Additional Comments
Additional Comments - Everyone one who came to put our tub in were very professional and kind.
Review in The Dalles, OR
Additional Comments
Additional Comments - Love my shower. I've had it since the end of December . Anyone I show it to is very impressed with the shower. Wish I had this shower for years.
Review in Mesquite, NV
Area of Satisfaction
Area of Satisfaction - Good Experience from start to finish
Additional Comments
Additional Comments - Excellent experience
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