Additional Comments

Additional Comments - Exceptional service from beginning to completion. We love our new shower!

Area of Satisfaction

Area of Satisfaction - They did a great job. The installation crew was great.

Recommendation

Recommendation - The overall experience was very effortless, stress-free, and professional. I was pleased with how everything went.

Area of Satisfaction

Area of Satisfaction - They were a very effortless and professional team.

Area of Satisfaction

Area of Satisfaction - I already knew they were going to do what they said they would do. I know they have their employees who get the trades together. They were fantastic. I would give them a 10-star rating.

Additional Comments

Additional Comments - The end results were great. We've used the tub and it is fantastic. I like the fact that Kohler employs all of their team. Kohler was the one who hired them. The whole thing was coordinated. It was a team effort.

Area(s) For Improvement

Area(s) For Improvement - They did not fall short of my expectations in any areas.

Additional Comments

Additional Comments - Something that the sales person did not tell me. I asked her if the water pressure was good. It is so good it is unbelievable. It is the best and better than any hotel I have ever stayed in.

Additional Comments

Additional Comments - At first when they gave me the cost I almost fell out of my chair. It was three times more than I thought it would be and now that I got it it was worth every penny.

Likely to Recommend

Likely to Recommend - I would very much recommend Kohler to a friend.

Area(s) Of Satisfaction

Area(s) Of Satisfaction - I was mostly satisfied with the appearance and look of the shower. I was also satisfied with the quality of the doors and how they slide. The fitting options were wonderful. The sales woman's presentation was wonderful and she did a beautiful job.

Additional Comments

Additional Comments - I am extremely pleased with the shower and it's beautiful. I will get lots of years out of it.

Area of Satisfaction

Area of Satisfaction - The final installation provided us with what we’d hoped for.

Additional Comments

Additional Comments - I appreciate Pacific Bath making the fixes as easy as possible and not offering any resistance to our concerns that the results of the initial were not acceptable.

Area of Satisfaction

Area of Satisfaction - I was really impressed with how they cared about what they were doing.All the installers were very communicative and acted like they were doing it in their own homes.

Area(s) Of Satisfaction

Area(s) Of Satisfaction - It looks great. They did a really sophisticated patch on the floor from the previous tub. It's so much nicer and I don't have to step over anymore. The water pressure still comes through nicely. I love how the stone looks also.

Additional Comments

Additional Comments - The guys were great. You need to pay them more. The installers really make this work. They are the backbone of what makes your company go. They are very good. Ross and Rolando had exceptional service.

Area(s) Of Satisfaction

Area(s) Of Satisfaction - Craftsmanship is superior. The craftsmen were very friendly and helpful.

Additional Comments

Additional Comments - Preparing and cleanup was well done.

Additional Comments

Additional Comments - Very friendly sales and construction people throughout.

Additional Comments

Additional Comments - It has made a huge difference for us. We are over 80 years old. My husband has Parkinson's. It makes him more independent in the bath with a hand-held railing.

In-Home Sales

In-Home Sales - MENTIONED EVERYTHING AND ANSWERED ALL QUESTIONS

Area(s) Of Satisfaction

Area(s) Of Satisfaction - I was most satisfied with the speed of the installation. I was going in for hip surgery, and it got done before the surgery, so I had grab bars to hold on to.

Additional Comments

Additional Comments - Overall, it was a good experience, and the service was good.

Area(s) Of Satisfaction

Area(s) Of Satisfaction - I was most satisfied with their overall professionalism from the first meeting with the salesperson, all the way through.

Additional Comments

Additional Comments - The installation team was great, and communicative. My husband had a lot of questions, and they were very patient. It felt very collaborative, and it was good.

Recommendation

Recommendation - I don't usually do recommendations of any kind, but I have already done a couple.

Area of Satisfaction

Area of Satisfaction - The installers and coordinator have done EVERYTHING we have asked.

Area For Improvement

Area For Improvement - The company did not fall short of expectations.

Recommendation

Recommendation - I would definitely recommend you. I have already shown it to two or three different people.

Satisfaction

Satisfaction - I have one gentleman that's going to come by the house, and look at the sliding glass door. We might change the way it's installed, so the handle can be moved. I don't know if they can do it until they come. It works great, I took a shower in it yesterday. I had a physical therapist give me a shower.

Area For Improvement

Area For Improvement - They didn't fall short in any area. They did everything they said they would do. Furthermore, they did a good job.

Area of Satisfaction

Area of Satisfaction - The finished product is beautiful.

Area of Satisfaction

Area of Satisfaction - Lovely install team. Very respectful and kind.

Additional Comments

Additional Comments - Glad we went with Kohler

Experience

Experience - It was great!

Likely to Recommend

Likely to Recommend - I would be more than happy to recommend them to others.

Area(s) Of Satisfaction

Area(s) Of Satisfaction - They did what I expected them to do and did a good job.

Install Team

Install Team - The installation team was definitely professional and courteous at all times.

Experience

Experience - I would rate my experience a great 10.

Recommendation

Recommendation - I am definitely going to recommend Kohler to a friend.

Satisfaction

Satisfaction - I am definitely satisfied with my Kohler Walk-in bath.

Area For Improvement

Area For Improvement - Kohler did not at all fall short of my expectations. They were a 10 all the way.

Area of Satisfaction

Area of Satisfaction - Well, I got just what I expected from Kohler.

Install Team

Install Team - Excellent team effort

Installation

Installation - The entire installation was well done, and the team repaired some minor damage.

Experience

Experience - My experience was excellent!!!

Recommendation

Recommendation - The product really works my wife loves it and it has mad a tremendous difference in her health!!

Satisfaction

Satisfaction - The product is great!!

Area of Satisfaction

Area of Satisfaction - The product and the installation has been an excellent experience!!!

Additional Comments

Additional Comments - Love it!!

Demonstration

Demonstration - Yes! I asked Tim, the how do we take care & clean the shower and how often? I showed him products & scrubbers. I told him, Kohler should provide us with a gift package to get started! Tim smiled and said good idea!

Additional Comments

Additional Comments - Marketing.,, include a cleaning gift package with suggestions on how to get started with your new shower! Help make the completion feel special and you are helping us! 💦 🧼 👏

Additional Comments

Additional Comments - Everyone one who came to put our tub in were very professional and kind.

Additional Comments

Additional Comments - Love my shower. I've had it since the end of December . Anyone I show it to is very impressed with the shower. Wish I had this shower for years.

Area of Satisfaction

Area of Satisfaction - Good Experience from start to finish

Additional Comments

Additional Comments - Excellent experience