Additional Comments - Exceptional service from beginning to completion. We love our new shower!
Area of Satisfaction - They did a great job. The installation crew was great.
Recommendation - The overall experience was very effortless, stress-free, and professional. I was pleased with how everything went.
Area of Satisfaction - They were a very effortless and professional team.
Area of Satisfaction - I already knew they were going to do what they said they would do. I know they have their employees who get the trades together. They were fantastic. I would give them a 10-star rating.
Additional Comments - The end results were great. We've used the tub and it is fantastic. I like the fact that Kohler employs all of their team. Kohler was the one who hired them. The whole thing was coordinated. It was a team effort.
Area(s) For Improvement - They did not fall short of my expectations in any areas.
Additional Comments - Something that the sales person did not tell me. I asked her if the water pressure was good. It is so good it is unbelievable. It is the best and better than any hotel I have ever stayed in.
Additional Comments - At first when they gave me the cost I almost fell out of my chair. It was three times more than I thought it would be and now that I got it it was worth every penny.
Likely to Recommend - I would very much recommend Kohler to a friend.
Area(s) Of Satisfaction - I was mostly satisfied with the appearance and look of the shower. I was also satisfied with the quality of the doors and how they slide. The fitting options were wonderful. The sales woman's presentation was wonderful and she did a beautiful job.
Additional Comments - I am extremely pleased with the shower and it's beautiful. I will get lots of years out of it.
Area of Satisfaction - The final installation provided us with what we’d hoped for.
Additional Comments - I appreciate Pacific Bath making the fixes as easy as possible and not offering any resistance to our concerns that the results of the initial were not acceptable.
Area of Satisfaction - I was really impressed with how they cared about what they were doing.All the installers were very communicative and acted like they were doing it in their own homes.
Area(s) Of Satisfaction - It looks great. They did a really sophisticated patch on the floor from the previous tub. It's so much nicer and I don't have to step over anymore. The water pressure still comes through nicely. I love how the stone looks also.
Additional Comments - The guys were great. You need to pay them more. The installers really make this work. They are the backbone of what makes your company go. They are very good. Ross and Rolando had exceptional service.
Area(s) Of Satisfaction - Craftsmanship is superior. The craftsmen were very friendly and helpful.
Additional Comments - Preparing and cleanup was well done.
Additional Comments - Very friendly sales and construction people throughout.
Additional Comments - It has made a huge difference for us. We are over 80 years old. My husband has Parkinson's. It makes him more independent in the bath with a hand-held railing.
In-Home Sales - MENTIONED EVERYTHING AND ANSWERED ALL QUESTIONS
Area(s) Of Satisfaction - I was most satisfied with the speed of the installation. I was going in for hip surgery, and it got done before the surgery, so I had grab bars to hold on to.
Additional Comments - Overall, it was a good experience, and the service was good.
Area(s) Of Satisfaction - I was most satisfied with their overall professionalism from the first meeting with the salesperson, all the way through.
Additional Comments - The installation team was great, and communicative. My husband had a lot of questions, and they were very patient. It felt very collaborative, and it was good.
Recommendation - I don't usually do recommendations of any kind, but I have already done a couple.
Area of Satisfaction - The installers and coordinator have done EVERYTHING we have asked.
Area For Improvement - The company did not fall short of expectations.
Recommendation - I would definitely recommend you. I have already shown it to two or three different people.
Satisfaction - I have one gentleman that's going to come by the house, and look at the sliding glass door. We might change the way it's installed, so the handle can be moved. I don't know if they can do it until they come. It works great, I took a shower in it yesterday. I had a physical therapist give me a shower.
Area For Improvement - They didn't fall short in any area. They did everything they said they would do. Furthermore, they did a good job.
Area of Satisfaction - The finished product is beautiful.
Area of Satisfaction - Lovely install team. Very respectful and kind.
Additional Comments - Glad we went with Kohler