Don’t use high pressure sales tactics on customers who have highly skilled professional jobs. Don’t wait until a few days before the job starts to tell customer what you are not doing. Variations from architectural drawings should be discussed with client before performing work.
They were always there when they said they would be and were right on time. Every person I dealt with was professional and did what they said they'd do. Everyone was polite, and I am happy with the job that was done.
We absolutely love Outback Deck!
We received three strong recommendations by friends who had used Outback for their decks which influenced our decision to have them do the project. With the estimates given by other companies even though Outback's was the most expensive, we liked the idea of their experience level especially with dealing with Cherokee County. Our project included a stair case from the main level to the downstairs and replacing spindles across our covered porch. We received drawings of what the completed project was to be. However, they were only half accurate. The stairs ended up being exactly what we envisioned. The porch was a nightmare. The sections between the columns was mismeasured and too short for the space. Jose had to place blocks at the top and bottom to connect them to the columns. I made a horrible mistake. When I was asked about the first section installation, it seemed to be okay so they proceeded. It was not measured. I only gave it a visual inspection. By the time I realized there was over a five inch gap between the column and the last spindle for each section, I knew it would never pass code. And the stress began. At that point, a retro fit had to be created. Shawn built a wrap box around each column to decrease the gap. It did pass code by the Cherokee inspector. This project has been a horribly stressful experience. Not only did the company not respond on the financial side, but it was the company not backing up their mistake. What reputable company does not honor their word? #1 This mismeasurement was not our fault. I talked with our sales rep and the site manager to no avail. The only way we could have the porch completed was to pay another $2,425.00 for materials and labor. #2 That was not the end of it because we needed to have the columns with the new boxes caulked and painted to make it look like a completed project. The crew also repaired some damages to the porch from the staircase removal. Add another $1,200 for that part. #3 Our original cost with labor and materials was $27,889. The additional work brought our total cost to $31,514. I do want to say that Kris the site manager and Shawn did have a lot of patience working with us in regard to the correction, but not with the costs. Where is the "We stand by our work?"
They were excellent.
My experience was nothing compared to what was sold to me. The communication was very poor. They delayed my project several times. They started my project a month and a half late. I think they had too many other projects at one time. They told me once they start a project they go all the way to the end. They built a month after the contract was signed. They were missing materials and were not doing what the contract said. I had to really get involved, which is not what I paid for. I paid for someone to take care of everything. I decided to go with them because they were a big company, had done a lot of projects in my area, and also had good reviews. The workmanship was not up to the quality standards I was promised.
I have already recommended them to friends!
I really enjoyed working with Outback Deck! From the sales guy Bill P. to the PM Jvarn and the great crew they had working hard on my beautiful deck. The craftsmanship is fantastic and was done quickly, exceeded code requirements and communicated with me along the whole process.
They are a reputable company and have great quality.
Very pleased with the performance of the Outback team on our deck replacement project. From the initial sales meeting with Adam, the design reviews, resolving permitting issues, to the demo and construction of the new deck, all the people were professional and willing to handle any issues. Nicole in the office kept us informed of progress, Jvarn the project manager was here each day, and the 3 men doing the demo and build. We thought the crew on site were a fine tuned machine!
Minus a few little setbacks in the supply chain, it went perfectly. I have already recommended them to my coworker Mike.
They got the job done in a timely basis as outlined by the project manager Zach Katz.
The laying of the timber deck was wonderful. The construction and finishing was not good.
They were amazing.
really good job
This Company has exceptionally high: customer satisfaction focused employees, work standards, quality products, and communication/feedback. The Company's employees are knowledgeable, and, delivered an attractive, high quality end product (multi-level deck) that exceeded our expectations. We would rate this Company higher than 5 stars if we could do so.
The quality of the service and product was very good. It was also quite pricey, but you pay for the quality.
Extremely professional. Top notch all the way. Very organized.
Great job was don in way less time than expected. Constant follow-up, great value.
Outback Deck were very responsive, communicated constantly and did what they said they were going to do. You can't ask for more than that!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Outback Deck as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys