It was a great value and they are very professional, attentive to all our needs. There were some minor issues done to the roof, they addressed them quickly, but there was some damage to the siding of on the roof.
It was a pleasure to do business with Otto's Exteriors. The crew did a fantastic job!!! We have had many compliments on the work that was done - total roof!!!! The staff was very professional and helpful!!!I would recommend Otto's to friends!!
At the end of the day, it was done correctly, but I expected it to be done right the first time. It required follow up, and the cleanup could have been better.
The entire experience was good. the crew was polite and professional. Very hard working.would recommend Otto's to my friends
We have used Otto's several times. Extremely satisfied every time. So much so, we have recommended their services to several neighbors!
The whole process, from the initial meeting and walkthru of the job to the folks who did the work, to the follow-up was all done timely and professionally. They did a fantastic job with our house.
The deck was deliberately over engineered in the event I had my band and several people over for a party. It is solid as a rock. Alex and his helpers did an excellent job with the construction. They were some of the happiest most pleasant people so much so, that I miss having them around. I am totally happy with the entire process from the initial planning to the end result.
We have used Otto's Exteriors for several home projects over the last several years and have been thoroughly satisfied with their professionalism, workmanship and excellent customer relations. Our latest project involved issues with the Raleigh City Inspections Department, but Otto's persevered and worked through these issues, which resulted in an excellent finished addition to our home. We would use Otto's for future projects and highly recommend them to others.Richard and Roberta Morgart
I have to admit after numerous "contractor nightmares" Paul Otto and Otto Exteriors came and put new windows in my house. If you had come to my house the next day you would have NEVER known I had construction the day before. I will definitely use Otto Exteriors moving forward and highly recommend them.
High Quality Work, Very nice informative, Excellent
Paul is great to work with. He communicates well and does what he says he will do. We have used him for another project and am planning for another one!
I had wanted to update our windows for years. Am happy to say I was not disappointed. Love my new windows. Only complaint is our cats cannot sit in the sills. Small price since they have run of entire house.
Paul Otto's crew used excellent quality materials and did a great job repairing my home after a hail storm. They were fast and professional!
Overall, very satisfied with the communication and quality of work. Any concerns were addressed quickly.
Very happy with Paul's work, very well organized and did very good work.
Otto's did a great job on my roof. The initial appointment where everything was explained was excellent. We also added some very nice gutter guards that we are happy with. The workmen were sensitive to my requests to protect my gardens and keep everything clean. I still find an occasional nail but it is nothing compared to what some of my neighbors have had to deal with in this hail damaged neighborhood. I highly recommend Otto's.
Fast and did a great job. The house looks great.
Paul Otto was personable and easy to talk with regarding our project. The bid he gave was fairly detailed, easy to understand, and competitive with the other bids we solicited. He was able to begin our project a week early which was good timing for us. The crew worked hard 10-12 hours the first day and 6 or 7 the next. The quality of materials seemed good according to the diff. information we were able to find and read. They put tarps on the bushes and ground to catch debris and did a pretty fair job cleaning up the site of old roofing material etc. The one area they did poorly on was cleaning the yard of roofing nails. Paul Otto sent two men out to re-search the area with the rolling magnet. They found many more that weren't found when they did their finish sweep. I also found many more using the rolling magnet going further out into the yard. This was the one aspect of the project they did poorly on.
Otto's Exteriors did a great job at a great price. I would HIGHLY recommend them to anyone looking to have James Hardie siding installed on they home
I think it's important to note that Paul doesn't request a deposit on work to be performed, just full payment at the conclusion. The crew arrived punctually and finished the roof in one day, though it was a 12 hour day, hot too. Otto's was the lowest priced of 3 quotes I received on this project. I do not feel like I sacrificed anything by going with the lower bid.
OUTSTANDING CUSTOMER SERVICE ! Paul gave us personal attention down to the smallest details and made us feel at ease throughout the entire process!
From the initial contact with Mr. Paul Otto through the final inspection/walkthrough at job completion I received nothing but total satisfaction. The different crew segments beginning with initial tearoff then placing all components (placing underlayment,laying shingles especially pleased me as I am a stickler for nailing placement) to a man each man proved devoted to excellent results. Drip edge placement was very meticulous. Valleys precisely cut in which means no leak potential adding to great confidence as a homeowner!!!! Mr Otto's next crew placed eve cladding as well as aerated soffet material done exactly as I had wished. Antonio placed these materials as professionally and neatly even in the cutting as well as cleanup portion. Next the gutter crew led by Primo(sp?) and his brother(sorry,forgot) placed the bright white gutters and downspouts in a perfectly seamless appearance. Many compliments already from neighbors as well as others visiting . The service we received was so very special in todays trade market ...unsurpassed!!! Most important result: my wife is super pleased and satisfied and was very impressed with the courteous manners and proper results. Thanks Otto's Exteriors , another job well done for me..Will send business to you again.
Very professional and efficient team across the board made this experience pleasant which certainly exceeded all my expectations!
Very satisfied with all aspects of the roofing job Otto's Exteriors provided, will refer my friends that need roofing work to them. Excellent value for services provided.
No issues or concerns. Highly recommend Otto's Exteriors. Roofing and siding.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Otto's Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys