They did a fantastic job! Everything was clean, efficient and done on time.
Old World completed at least 4 projects for me and every one has been perfect. The building inspectors said that it was the best job that they've seen.
Like most of the people in our neighborhood, our home got hit hard during the last crazy hail storm. We joined the dogs in the corner panicked and panting when the skylight in our bathroom blew out. :-) Old World Roofing had someone out the very next day to seal the hole and the skylight was replaced within days. And, of course, we needed a new roof. There was just one tiny understandable mixup in getting the correct roofing materials, but given everyone in the entire hood was getting a new roof, very understandable. But with Old World's focus on customer service, the material switch with the other home was done in the blink of an eye. And the supervisor was so very apologetic that he gave us a gift card, although I know that was out of the kindness of his heart. You would have to know a little about our family circumstances to fully appreciate the positive impact this company has had in touching our hearts. My husband was diagnosed with early onset Parkinson's at 39 years old. When our two year old son, Jonah, was diagnosed with an aggressive leukemia and had a bone marrow transplant at 3, the stress escalated Dave's disease progression. Jonah relapsed his freshman year of high school after 11 cancer free years and has missed high school and being a normal teen. So what do you say about a company who sends a bill with a zero balance, with kind words and good wishes signed by the staff, donating the labor with Roof Depot donating the materials? There aren't words. The professionalism, quality, timely work and attention to detail were already outstanding. But the core heart and compassion of this company are beyond words. Thank you so much to everyone at Old World Roofing!
We sat down with the sales rep after a major hail storm,we understood the waiting time we were told we were buying a premium grade of shingle. After several months, I called to see what was going on.Jason was able to explain the shingles makers were behind, gave me a delivery date and when no delivery was done, called back. Jason was not aware that delivery had not arrived, but did say to call when the shingles arrived and crew would start soon after. The installers did the roof around 3 weeks later, we noticed the roof vents were not installed called Jason again this time he drove out to our house and he did see that the vents were not installed. said it was part of install and could void warranty of roof, no word again. called office and spoke to Brittney explained our concerns she said our sale rep would call and set up vent installers, weeks after that I called and talked with Brittney again told me she would get installers out to us or she would do it herself, received a call from our rep saying vents were going be installed. Now were are still waiting for the inspectors to come out and sign off on the work, when I called to check on what date the inspectors would be coming Brittney told me it would be another 6 to 8 weeks I asked if we had a storm before than would the roof be covered, at which time I was informed we had no type of warranty on our roof, only workmanship. We were under the understanding we purchased a premium shingle, Brittney said nothing in our contract referred to it.
Areas Of Satisfaction - They worked really hard with the insurance people. They did a really good job negotiating with the insurance company on my behalf.
Areas Of Satisfaction - The gutter replacement crew were excellent as was the window replacement crew. Couldn't be happier.
Recognized Excellence - The window crew- Ryan and Ron
From start to finish, Old World Roofing has taken care of the multiple repairs needed after my home was damaged by a hailstorm. Really appreciate that all the various trades needed to do the repairs were coordinated by Old Word Roofing. Choose them on reputation. They certainly lived up to it. Very pleased. Highly recommended.
I have no worries when I picked Old World Roofing. Daniel made the experience very easy. Highly recommend
Areas Of Satisfaction - Job quality was great.
Recognized Excellence - Daniel went out of his way to help.
Areas Of Satisfaction - They were professional. They weren't loud, and didn't have music on. They did their work, and cleaned up behind themselves.
Areas Of Satisfaction - I am happy with the workmanship.
Areas Of Satisfaction - They were fair and honest people. It was good and they did a good job.
Recognized Excellence - The team that did the roof was exceptional.
They were very professional, and they really did a good job.
They did an outstanding job.
Happy with the work that Old World Roofing performed. They provided a written quote and got in/out without any problems. They arrived timely when scheduled to do the walk through for quote and measurements. I believe that they had some window supply/delivery problems but they managed the issues with their supplier nicely and rescheduled when materials were ready to install.
Recognized Excellence - Luis worked to realize the project. He was professional and courteous on all occasions. When his subcontractors for the windows were on-site -- so was he to supervise their work and I appreciate that because this would be inside the home and I believe him to be a very honest man.
We looked around for a while and talked to some other people and when they came by and talked to us we decided they were the ones we wanted.
Areas Of Satisfaction - Louis' response, if I needed to talk to him about something he made sure that everything went well.
Recognized Excellence - Louis
Areas Of Satisfaction - I was most satisfied with that they did not require any money up front.
Recognized Excellence - I would like to recognize Daniel.
Areas Of Satisfaction - Professionalism, friendliness, and worth the money
Recognized Excellence - Aaron Eades
Old World Roofing installed a new roof, gutters and downspouts, plus they did an excellent job painting the exterior with 3 different colors and installing new shutters. The house looks fantastic. Work was completed as scheduled and all debris hauled away. I'm very happy with the finished product and will recommend Old World Roofing.
Areas Of Satisfaction - I was most satisfied with the roof.
I am very satisfied with their work and the quality of their work when they got here. I was very pleased . They were very professional. I do recommend them to other people.
Areas Of Satisfaction - Old World Roofing was very professional and very courteous every time they were here. The crew was very good.
Additional Comments - I am very happy and pleased with their work.
Areas Of Satisfaction - Aaron handled everything and made the claim super easy.
Recognized Excellence - Aaron was great!
Areas Of Satisfaction - I was very satisfied overall because they were fantastic.
Recognized Excellence - Sam and the lead installer was very good.
Additional Comments - I would recommend them to anyone. They did a great job and have great customer relations. What Sam promised, they did.
Areas Of Satisfaction - I was most satisfied with the installation crew.
Areas Of Satisfaction - The crew was pretty amazing at understanding the needs of the house and attending to detail. The house is a special needs house. It does not have a standard roof.
Recognized Excellence - The crew chief, Mario, is whom I want to recognize.
Areas Of Satisfaction - I am most satisfied with their agent Aaron.
Recognized Excellence - I would like to recognize Aaron, he was on top of everything.
Areas Of Satisfaction - Aaron is very effective, timely, and helpful to the homeowners in working with the insurance company to seek additional coverage. And, he was very reasonable in providing bid and completing work for non-covered services (downspouts). The crew was very impressive in their quick hard work to strip and redo the roof in 1 day, and they kept the area/ yard relatively clean of debris, nails, etc. The gutter crew was brave and tough in doing precarious work in cold and windy conditions.
Areas Of Satisfaction - Professionalism and work. We got three bids, Old World being the most expensive of the three, and we chose Old World due to Sam's professionalism and aassurance of the job to be completed.
Very knowledgeable and thorough; provided very clear and detailed bid and supporting documentation; efficient operation; explained all aspects of process and answered all questions promptly. Courteous crew; completed all work per agreed-upon schedule.
Areas For Improvement - Left a bit of insulation from soffit vent installation lying around; had to return to adjust part of leaf relief that pushed up shingles. However, gutter adjustment was minor and was promptly addressed.
Areas Of Satisfaction - Very thorough and complete bid; no unclear issues regarding work to be performed; efficient installation as scheduled.
Recognized Excellence - Tony Magee was very knowledgeable, thorough, courteous, and easy to work with. He listened well to us and did not push anything that we didn't want.
Additional Comments - Overall very pleased with service and workmanship.
Areas Of Satisfaction - I was satisfied with the entire project.
Additional Comments - Old World Roofing did a good job.
Areas Of Satisfaction - I was very satisfied overall, they were quick, and professional.
Recognized Excellence - We love Gus, and would like to recognize him, for his exceptional service.
Areas Of Satisfaction - I was most satisfied that they made a good proposal, and the work was done pretty well.
Current Referrals - Just about anybody in Colorado.
Areas Of Satisfaction - I'm satisfied with the quality of the install. They did what they said they were going to do. The materials that they provide are top shelf; I think I got a very, very good roof. I'm a little picky, because I have experience in the business. The sales person and the lady at the home office were very good to work with.
Current Referrals - I would recommend them to my friends, should the opportunity presents itself.
Areas Of Satisfaction - I was most satisfied with how knowledgeable the salesman, Aaron, was.
Recognized Excellence - I would like to recognize Aaron.
They provide quality service and quality workmanship. They also respond quickly to your needs.
Schedule - They were ahead of schedule.
Areas Of Satisfaction - They were very quick to respond.
Recognized Excellence - Gus was very responsive to my needs and kept me updated. He also dealt with my follow-up.
I felt their professionalism was excellent and they were the best company for the job.
My overall experience with Old World Roofing was terrific. The work was done when promised, on time, with no consequences and in a very professional manner.
Areas Of Satisfaction - I'm most satisfied with their people - from the office staff, to Tony, to the installers. They all do a fantastic job.
Recognized Excellence - Mandy is awesome, and Tony does a great job.
We appreciated their knowledge and their explaining different types of materials. Made it easy for us to choose right roof that best served our needs. We are very pleased with their work. Could not have asked for more.
Areas Of Satisfaction - They said what they would do and they did what they said.
Recognized Excellence - They all were wonderful to work with.
Areas Of Satisfaction - I was most satisfied with the customer service.
Old World Roofing was very obliging in setting up appointments and coming out and making sure what we needed. They had all their equipment with them. They didn't have to go after anything They got here, did their job, and got done. They did not try to push us into getting anything we had not wanted.
Areas Of Satisfaction - I was most satisfied with the effect that the installation had immediately on the house for heating and cooling.
Areas Of Satisfaction - I was most satisfied with their determination to complete the job correctly.
Work Done Right - Bob came back and inspected everything. The reason we're in this boat is because of poor workmanship from the people who first did the roof. I thought it was really nice that Bob came back and inspected everything.
Problem Resolution - If there was a problem, they didn't let me see it.
Areas Of Satisfaction - I think the whole performance was well planned out. You didn't even know the guys were here. There was no foul language or loud music. That was a big thing to me, especially since I have a kid. They got everything done. Except, I would have had them come back and do the metal search for the nails one more time. They were really, really good. It's impressive when you get that many men together and they're all quiet.
Current Referrals - Old World Roofing should have put a sign out. The other people that did my roof put a sign out. It's good marketing. We all had hail damage 7 years ago and my roof is the only one that has had a problem. I would recommend Old World Roofing to anyone.
Recognized Excellence - I'd like to recognize Bob. What I love about him is that I knew everything that was going on. With the other people, I didn't have a clue. They didn't explain anything and I was never happy. Seven years later, half my roof came off. Bob likes to explain and make sure you understand everything. He dealt well with my insurance company. She was not a nice lady.
Repeat Business - We might end up doing gutters, but I don't have siding. My house has been winterized so I have lots of insulation. Bob did try to sell me tube lighting instead of the solar lightning that I have.
Additional Comments - I really enjoyed Old World Roofing. I didn't worry about a thing.
Areas For Improvement - None! Carl is fantastic!
Areas Of Satisfaction - Carl takes care of the issue from start to finish and keeps the Association, Board, and homeowners happy.
Recognized Excellence - CARL!!! He is great!
Areas For Improvement - Miss communication between Old World Roofing and Insurance Co.
Areas Of Satisfaction - Prompt to respond to questions.
Current Referrals - not at this time
Recognized Excellence - Gene and Kathy were very helpfu.
Areas Of Satisfaction - I was satisfied with everything.
Current Referrals - Yes, I do know of someone.
Recognized Excellence - The whole crew was excellent.
Additional Comments - I am very satisfied with whole company.
Problem Resolution - We didn't have any problems.
Areas Of Satisfaction - I was most satisfied with the amount of time that it took for them to do the installation. They did it all in one day.
Areas For Improvement - They did not estimate the materials correctly so I had to loan them some shingles of my own and in the end they reimbursed me of what I provided but I think they should have done it correctly the first time.
Areas Of Satisfaction - I was pleased that they were done on time.
Repeat Business - I have a sliding glass door that need to be replaced within the next year.
Areas Of Satisfaction - I was most satisfied with everything. The crew stayed late even though it was getting dark. They wanted to make sure everything was done right. They were very conscientious.
Recognized Excellence - I would like to recognize Tim.
Additional Comments - I was pleased. Jim Whitford recommended Old World to me.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old World Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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