They did a fantastic job! Everything was clean, efficient and done on time.
Old World completed at least 4 projects for me and every one has been perfect. The building inspectors said that it was the best job that they've seen.
Like most of the people in our neighborhood, our home got hit hard during the last crazy hail storm. We joined the dogs in the corner panicked and panting when the skylight in our bathroom blew out. :-) Old World Roofing had someone out the very next day to seal the hole and the skylight was replaced within days. And, of course, we needed a new roof. There was just one tiny understandable mixup in getting the correct roofing materials, but given everyone in the entire hood was getting a new roof, very understandable. But with Old World's focus on customer service, the material switch with the other home was done in the blink of an eye. And the supervisor was so very apologetic that he gave us a gift card, although I know that was out of the kindness of his heart. You would have to know a little about our family circumstances to fully appreciate the positive impact this company has had in touching our hearts. My husband was diagnosed with early onset Parkinson's at 39 years old. When our two year old son, Jonah, was diagnosed with an aggressive leukemia and had a bone marrow transplant at 3, the stress escalated Dave's disease progression. Jonah relapsed his freshman year of high school after 11 cancer free years and has missed high school and being a normal teen. So what do you say about a company who sends a bill with a zero balance, with kind words and good wishes signed by the staff, donating the labor with Roof Depot donating the materials? There aren't words. The professionalism, quality, timely work and attention to detail were already outstanding. But the core heart and compassion of this company are beyond words. Thank you so much to everyone at Old World Roofing!
We sat down with the sales rep after a major hail storm,we understood the waiting time we were told we were buying a premium grade of shingle. After several months, I called to see what was going on.Jason was able to explain the shingles makers were behind, gave me a delivery date and when no delivery was done, called back. Jason was not aware that delivery had not arrived, but did say to call when the shingles arrived and crew would start soon after. The installers did the roof around 3 weeks later, we noticed the roof vents were not installed called Jason again this time he drove out to our house and he did see that the vents were not installed. said it was part of install and could void warranty of roof, no word again. called office and spoke to Brittney explained our concerns she said our sale rep would call and set up vent installers, weeks after that I called and talked with Brittney again told me she would get installers out to us or she would do it herself, received a call from our rep saying vents were going be installed. Now were are still waiting for the inspectors to come out and sign off on the work, when I called to check on what date the inspectors would be coming Brittney told me it would be another 6 to 8 weeks I asked if we had a storm before than would the roof be covered, at which time I was informed we had no type of warranty on our roof, only workmanship. We were under the understanding we purchased a premium shingle, Brittney said nothing in our contract referred to it.
Areas Of Satisfaction - They worked really hard with the insurance people. They did a really good job negotiating with the insurance company on my behalf.
Areas Of Satisfaction - The gutter replacement crew were excellent as was the window replacement crew. Couldn't be happier.
Recognized Excellence - The window crew- Ryan and Ron
From start to finish, Old World Roofing has taken care of the multiple repairs needed after my home was damaged by a hailstorm. Really appreciate that all the various trades needed to do the repairs were coordinated by Old Word Roofing. Choose them on reputation. They certainly lived up to it. Very pleased. Highly recommended.
I have no worries when I picked Old World Roofing. Daniel made the experience very easy. Highly recommend
Areas Of Satisfaction - Job quality was great.
Recognized Excellence - Daniel went out of his way to help.
Areas Of Satisfaction - They were professional. They weren't loud, and didn't have music on. They did their work, and cleaned up behind themselves.
Areas Of Satisfaction - I am happy with the workmanship.
Areas Of Satisfaction - They were fair and honest people. It was good and they did a good job.
Recognized Excellence - The team that did the roof was exceptional.
They were very professional, and they really did a good job.
They did an outstanding job.
Happy with the work that Old World Roofing performed. They provided a written quote and got in/out without any problems. They arrived timely when scheduled to do the walk through for quote and measurements. I believe that they had some window supply/delivery problems but they managed the issues with their supplier nicely and rescheduled when materials were ready to install.
Recognized Excellence - Luis worked to realize the project. He was professional and courteous on all occasions. When his subcontractors for the windows were on-site -- so was he to supervise their work and I appreciate that because this would be inside the home and I believe him to be a very honest man.
We looked around for a while and talked to some other people and when they came by and talked to us we decided they were the ones we wanted.
Areas Of Satisfaction - Louis' response, if I needed to talk to him about something he made sure that everything went well.
Recognized Excellence - Louis
Areas Of Satisfaction - I was most satisfied with that they did not require any money up front.
Recognized Excellence - I would like to recognize Daniel.
Areas Of Satisfaction - Professionalism, friendliness, and worth the money
Recognized Excellence - Aaron Eades
Old World Roofing installed a new roof, gutters and downspouts, plus they did an excellent job painting the exterior with 3 different colors and installing new shutters. The house looks fantastic. Work was completed as scheduled and all debris hauled away. I'm very happy with the finished product and will recommend Old World Roofing.
Areas Of Satisfaction - I was most satisfied with the roof.
I am very satisfied with their work and the quality of their work when they got here. I was very pleased . They were very professional. I do recommend them to other people.
Areas Of Satisfaction - Old World Roofing was very professional and very courteous every time they were here. The crew was very good.
Additional Comments - I am very happy and pleased with their work.
Areas Of Satisfaction - Aaron handled everything and made the claim super easy.
Recognized Excellence - Aaron was great!
Areas Of Satisfaction - I was very satisfied overall because they were fantastic.
Recognized Excellence - Sam and the lead installer was very good.
Additional Comments - I would recommend them to anyone. They did a great job and have great customer relations. What Sam promised, they did.
Areas Of Satisfaction - I was most satisfied with the installation crew.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old World Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys