We needed to replace our old fence with a masonry wall. After comparing several companies, Old Pueblo Masonry had the best price and substantial experience with a long retaining wall. Watching the building process, we knew the walls would be sturdy and durable. We were able to pick the color and texture of the blocks to enhance the property. They built around a large palm tree, and even saved some small cactus for me to re-plant. Very satisfied.
Recognized Excellence - Steve worked quite closely with us to be sure all was done to our satisfaction.
Additional Comments - I still notice walls around town, and still love our choices.
Areas Of Satisfaction - I was most satisfied with the finished product.
Recognized Excellence - I would like to recognize the foreman for his exceptional service.
Old Pueblo kept us appraised of every step in the process. Their crew was neat, efficient, and caused absolutely no disruption to the surrounding landscape, cactus, etc. The step-by-step payment process and Patti's reminders were very helpful. Bottom line, I had lower quotes, but there's nothing like getting the job done right and at a fair price. This was a great price / value relationship.
Areas Of Satisfaction - They were extremely responsive. A crack developed between the wall and where it joined to the house, but Steve came out and caulked the whole joint., Very happy with Old Pueblo, and I have told all my neighbors of the excellent work and service they provided. Couldn't be happier.
Recognized Excellence - Steve and Patti both very professional. Excellent value for the price paid.
Old Pueblo provided an excellent quality product at a very fair price. The team performed to the original schedule throughout the whole process. The workmanship was far above any other Tucson wall contractor . They are all represented in my development. Our wall looks an order of magnitude better than any of them. "Inca class" workmanship. Thanks.
Areas For Improvement - absolutely no areas
Recognized Excellence - Steve Carlson ( owner / supervisor) provided great service and supervision during the prep and build. he had a great team of artists and all were very reliable and produced a zero defect high quality product.
Every time Steve agreed to meet me early in the morning to accommodate my work schedule he was on time. He always followed through on all commitments. He did my patio wall nine years ago and i had the same experience, so when it was time to do additional work I didn't consider anyone else.
Areas For Improvement - None whatsoever. Solid company, quality work, high standard of service.
Areas Of Satisfaction - Every time Steve agreed to meet me early in the morning to accommodate my work schedule he was on time. He always followed through on all commitments. He did my patio wall nine years ago and i had the same experience, so when it was time to do additional work I didn't consider anyone else.
Recognized Excellence - Steve and Pati.
Old Pueblo Masonry was a pleasure to work with. They were professional,cost-effective, timely and overall wonderful to work with. I would definitely recommend them.
Areas For Improvement - There were no areas that they fell short of our expectations.
Areas Of Satisfaction - I was most satisfied with their professionalism, their communication skills, their work ethic, the work in general was great.
Recognized Excellence - The lead man in charge (his son worked on the job as well) who gave us our estimate. He was really involved and did a great job.
Additional Comments - They were absolutely wonderful. We had gotten several other bids and some of the other bids didn't even show up. Old Pueblo Masonry was on-time and professional. There no additional secret charges and no sudden changes.
I am extremely happy and exited to enjoy the privacy of my new back yard! Old Pueblo Masonry did exceptional quality of work and have an incredible team of employees too! Susan J.
Professional & Organized - I was very satisfied with the end quality of work & the clean ups of the construction area
Communication - Communication was very effective by email since I do work. When necessary, phone messages, texts & in person appointments were always met on time!
They have a well deserved reputation in Tucson for doing quality work. They are meticulous about the details, and have good people working for them that follow up and do things correctly.
We have used Old Pueblo a few times and wouldn't dream of using anyone else. The quality of the workmanship is wonderful. The crew and staff are very professional and they took real pride in creating our beautiful back yard. I had started making a brick walk way by myself and never finished it because I couldn't make it go up a little hill correctly so it stayed like that for a few years. We had Steve come out to look at our patio because we wanted to put a sitting wall around it. I showed him the walk way and he said they could finish it for me. Well they did and continued it with the same pattern I had started. Its beautiful. The guy that did it , I wish I could remember his name, was wonderful to watch. He just wasn't building a walk way, he was creating art. He was so meticulous. The rest of the crew were the same way with the sitting wall. We now have an amazing outdoor living space. I would most heartily recommend this company .
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Old Pueblo Masonry as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys