They were excellent.
Areas Of Satisfaction - Very organized and hard working efficient crew !!!!
Employees were prompt in arriving and worked well as a team. They explained each part of the project to repair the cracks on my patio and sought my input on pertinent decisions during the process. I was very pleased with their work and my patio looks so much better!
Additional Comments - After they completed the job and left, I noticed that there was a gray spot on my black asphalt driveway where their truck had been parked. I notified them, and they promptly came and cleaned up the area. I was very pleased! This was my second time contracting with this company. If I need concrete repair again in the future, I’ll most definitely call Ogburn Construction. Their quality of work and customer service are excellent!
Ogburn Construction partially completed my concrete project on the first day of arrival. After signing a contract for work to be performed, the three person team completed two thirds of the work. The supervisor then demanded payment on the spot even though my wife asked them to wait until I arrived home from traveling to inspect. Upon my arrival, I noted our front porch, steps, sidewalk, and side concrete patio were completed. However, they did not do any work on my backyard concrete patio.
I called to reschedule another date and time to return with Danielle. A date was scheduled to return but rain in the forecast cancelled that time. They came the next afternoon and completed the job. So what should have taken a single day to complete my project ended up taking over a week if crew members had read the contract carefully before demanding payment.
I will have to carefully consider making a strong recommendation to other neighbors and friends after this experience.
From the sales team to the installation, Ogburn Construction was very professional. I love the finished look of my walkway!
Recognized Excellence - Justin Dowdy did an excellent job. He is an extremely meticulous worker and very knowledgeable about his craft. He is an asset to your company.
Areas Of Satisfaction - I was very pleased with the final outcome .I was also happy with the information package that you sent prior to the sales appointment.
Recognized Excellence - Everyone did a great job!
excellent work and customer service.
The work they did looks good, and I have not had any issues.
Easy and accessible for free estimate. Work done on time and no surprises
It is outstanding quality. The personal interaction with the technician was outstanding.
Everyone was great!
Donovan and team helped stabilize my basement slab that was settling. The process with Ogburn Construction was very efficient and the work they did was high quality. Thanks to Reggie for getting me set up as well. Would definitely recommend!
The job was explained completely and completed as described.
Recognized Excellence - Justus Dowdy did a very nice job with our driveway repair. He was very knowleable and thorough with his work. He also kept me informed on what he was doing which I appreciated.
Donovan was extremely helpful and informative. He took the time to explain the work, and made sure we were happy with the results through each step of the process. He did very good work, and we're pleased with the result.
Areas Of Satisfaction - Donovan exceeded my expectations with his quality of work and ensuring that we were happy with the results.
Referral - I will let Ray's Pool Service know who did my pool deck repair, and will have him refer Ogburn for any future pool deck repairs that he encounters.
I have already referred Ogburn to two friends.
Value - I did research on total replacement if the driveway to simple repairs. After that research, I decided on Ogburn because they obviously knew their product and how to fix my problems with the concrete. Their pricing was very fair.
Sales Knowledge - Joe is superb.
Areas Of Satisfaction - Start to finish, I was pleased with the company, their field and office staff, and the quality of work completed.
Sales Representative - Joe was thorough and answered all my questions. He provided all documentation I requested (Contractors license, proof of insurance, etc). His knowledge of the product was a selling point for me.
Fair price and prompt service. Good people to work with.
The Representative who came to introduce us to Ogburn and the overall process was very friendly, very informative, NOT pushy, and quite cordial.
Sales Knowledge - Marcus was very knowledgeable and helpful.
Recognized Excellence - The salesman, Marcus, was very nice, knowledgeable, and gracious. He sold me on Ogburn Construction Inc. The crew was nice, but I did not spend time with them.
Areas For Improvement - Ogburn Construction Inc did not fall short of my expectations. They did what Marcus said they would do. They were efficient and great.
Areas Of Satisfaction - Ogburn Construction Inc brought the biggest truck, and it had everything. I was very impressed with the preparation. It was self-contained, and they had a generator. I was very impressed with their equipment and preparation.
Neighbors have already commented positively about the quality of the work.
Recognized Excellence - I would like to recognize the project leader. He was very precise and nice.
Areas For Improvement - They did not fall short of my expectations.
Additional Comments - They were the best communicators that I've dealt with on any type of work project.
Recognized Excellence - They all did a great job.
Areas Of Satisfaction - The crew was fast, friendly, and respectful of the property. They thought quickly on their feet because they got rained out, but were able to get right back to us when the rain was done. They had a good sense of sticking to the job until it was done.
Great experience from beginning to end.
Communication - Excellent timely communication all along the way.
Sales Representative - Joe was professional and very knowledgeable
Ogburn Construction Inc was very educational, efficient, and did a very nice job of listening to my issues and concerns. I have a bad leg and I just wanted to make sure they filled some spots in to reduce the chance of falls, and they were respectful of that.
Recognized Excellence - Ogburn Construction Inc had great professionalism, respect, and they individually educated me and explained things to me. It was very good.
Sales Representative - We went through the least expensive to the most expensive, so I could make a decision based on my budget.
Recognized Excellence - Mario took time with me and explained everything to where I could understand. Also, the three gentlemen that fixed my problems were very professional and did a great job.
It was two sessions to finish the sidewalk. The first session was fine. The second time they said the temperature had to reach above 40 degrees, It took about a month for the temperature to climb. An associate in the office called and left a message on the machine the night before. She said someone would be here the next morning. This was too short of time for them to come the next morning. When I called back, I got the machine. I told them I needed more time. I did not like that.
Please see the Recognized Exceptional comment below.
Repair was exactly what was needed
Recognized Excellence - The sales representative, I think his name was Joseph, was very good. I wrote a note about it to the company.
Areas Of Satisfaction - I thought the sales representative did such a good job of explaining everything to me. I thought they were very good in all areas.
Additional Comments - Everything was very professional.
Yes, I would recommend.
Additional Comments - It was really good!
Additional Comments - They were good.
Ogburn construction delivered a fantastic and satisfactory job. They cleaned and sealed my aggregate walkways. Their workers were excellent and knowledgeable and provided quality work for a reasonable price. I strongly recommend them.
The workers behaved extremely unprofessionally, breaking out into a fight in my front yard. Then broke my sidewalk in two places, and didn’t address why it had happened. They also didn’t level the sidewalk, despite two attempts to do so. I was still charged full price after all of this.
Chris and Tyler and Chris were very professional and pleasant. They did a great job and I would recommend this company to anyone. Thanks a lot
Areas Of Satisfaction - The quality of the work
Ogburn said they would level my concrete via small drilled holes to inject polyfill. What I got was my garage cut into pieces by a circular saw, and my front walk left unlevel. The business claims a 10 year warranty, but they never call back
Additional Comments - Everyone was very professional and great to work with. Very happy with their service!
Recognized Excellence - Justus did an excellent job lifting the garage floor and filling in cracks.
Areas Of Satisfaction - Everything was first class. I was satisfied with the service.
I am please the way the driveway turned out hopefully in the future if I have another project Ogburn Construction is the one I will call
Recognized Excellence - Entire crew deserves a thanks for their exceptional service
Sales Representative - The presentation was excellent very detailed but was very easy to understand.
Ogburn Construction Inc did a good job.
Quality Of Workmanship - I am extremely satisfied with the quality of the workmanship.
Sales Knowledge - Everyone was knowledgeable and helpful.
Everything was very good.
Recognized Excellence - Justus did a fantastic job - diligent and hard-working, very impressive young man.
Referral - Our next-door neighbor is interested in having similar driveway repair done.
Recognized Excellence - The hold team was great but Tyler answered all my questions. He made us feel like we were the best customer lol.
Did a good job and was completed on time. I feel the price is high for what was done and they try to upsell the project.
very pleased with the work that was done. Plan to use them again.
I think that Ogburn Construction Inc. did a great job.
Recognized Excellence - Everyone in the sales chain I worked with including the gentlemen that showed up to do thr work. I was very happy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ogburn Construction Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys