The salesman was nice and knowledgeable. The installer was fine. Everything was good.
Areas For Improvement - They did an extremely nice job, and I would recommend them.
Recognized Excellence - I would like to recognize Marcus for his exceptional service, which made me feel comfortable about hiring them. I would also like to recognize the leader of the installers for his exceptional service.
Areas Of Satisfaction - Ogburn Construction exceeded my expectations in terms of quality.
Recognized Excellence - They were all good and professional. Danielle was good at communicating and keeping me updated on the schedule. She kept me in the loop with the weather delays.
Areas Of Satisfaction - The whole job was easy, professional, and stress-free.
Quality Of Workmanship - Justus was very mindful of his workmanship and performed outstandingly
Sales Representative - He certainly did excellent work.
Quality Of Workmanship - Brian was a dynamo and you supplied him with the right tools of his trade.
Areas Of Satisfaction - Looks great and reason of initial communication to you appears to be fixed.
Referral - Already have and she is scheduled. Other neighbor still contemplating;
The technician was very thorough and professional, doing a fine job.
Recognized Excellence - Justus was exceptional.
Areas Of Satisfaction - They met my expectations in all areas.
Recognized Excellence - Justus was kind and polite and did a great job. And Daniele was so helpful and kind
Recognized Excellence - Justus did a great job of communicating and being flexible with our schedule.
Recognized Excellence - Justus was excellent!
Clean - Very neat
Communication - Very good at updating us
Quality Of Workmanship - Very proff
Professional & Organized - Very professional & great communication
Sales Representative - Chris was fantastic
In my opinion, they did exactly what they said they were going to do. My driveway was over 30 years old, so I didn't even know it could be prepared. I was very pleased with what they did. Now, hopefully, it will last another 30 years.
Recognized Excellence - I believe the name of the man who actually did the work was Brian. He was very good and very detail-oriented. I was very impressed with the job that he did. I'd also like to recognize Jacob, who was the sales rep, and the woman in the office. Everyone was very professional. I don't have anything negative to say. I thought they were all very professional and handled themselves very well.
Sales Representative - He did a good job. I had a lot of questions, but I felt like he did everything he could to answer my questions. I'm a "why?" questions kind of person. Sometimes I can drive you crazy with questions, but he did an excellent job.
When I made the appointment, the manner in which I was contacted and the way Ogburn Construction told me how long it would take really prepared me for the assessment.
Recognized Excellence - The person who did my assessment, Marcus Fleming provided exceptional service. He was very knowledgeable. He took the time to explain everything. I had several questions for him, and we walked through the project. He took the time to explain what materials would be used. He was very knowledgeable and professional. He did the drawing of my project and took measurements a couple of times because he wanted to be very accurate, which had to do with the price. He was very knowledgeable about the process and the materials and how the work would be done. He provided great, timely services. He would follow up with me to let me know when they would be arriving to do the installation. Donnavan went over everything the day of installation before starting and made sure to answer all my questions. Once they finished, they walked me through everything to make sure I was completely satisfied. He followed through with everything. I also received a follow-up from the office. I was very pleased with the service.
Areas Of Satisfaction - Ogburn Construction exceeded my expectations with its communication. When the sales rep came out, in comparison to the other companies, they were excellent. They even had a video. It was very professional and represented the company very well. I am very pleased.
Quality Of Workmanship - It looked great when it was all done, I was expecting a good job, but Ogburn exceeded my expectations!
Recognized Excellence - I don’t know his name, but the person that did the actual work was very good at what he did!
Recognized Excellence - They all did great. They were all wonderful.
Areas Of Satisfaction - The front porch came out better than I ever anticipated. I was really impressed.
Additional Comments - They were great, and I was really pleased with the service.
Referral - I talked to workers that the community could use them to correct some sidewalk work. I see that my neighbor have a crack in their driveway. When the weather is nicer, I will point that out and say they should call them.
I would recommend them because they were the most professional company I have dealt with. They did a wonderful job, and I will have them back again.
Recognized Excellence - Steven was exceptional, and the installers were special. I felt very comfortable with them, and they knew what they were doing. They were wonderful. They couldn't have been more perfect.
Areas Of Satisfaction - They exceeded my expectations in all areas.
Additional Comments - I have a very big driveway and I will need more sections of my driveway repaired. I will call them again.
I think that they were very professional. The owner came by to look at the job. I really liked him.
Recognized Excellence - I would like to recognize the owner for his expectational service. He was very nice. He seemed like he was good on his word.
Areas Of Satisfaction - Ogburn Construction met or exceeded my expectations because they did what they said they would do.
Workers were on time, very professional, went beyond my expectations. I would highly recommend.
Quality Of Workmanship - Justus Dowdy was thorough and complete in his presentation and his repair work on our pool deck was excellent. Top quality and would highly recommend Ogburn Construction for your concrete repairs.
They did a really great job.
Communication - They were very good and thorough. We had another company come out, and they were not a bad company, but Ogburn was just very thorough and explained everything. Even on the more challenging parts of the job, they did a great job. They made sure I felt like everything was going to go well, and then it did go very well.
Recognized Excellence - I would like to recognize Marcus Fleming.
Areas Of Satisfaction - They met or exceeded my expectations with communication and timeliness.
Communication - Pleasantly surprised with wonderful communication
Additional Comments - Wish all businesses were as well run as this one!
Areas Of Satisfaction - They were polite, courteous, cooperative and informative.
The representative I had was very personable, professional, and asked if I needed anything else done. He was a very good representative.
I didn't have any problems. The staff was professional, courteous, and very knowledgeable.
Outstanding quality job . Extremely pleased with the entire
job from Initial meeting to completion.
Recognized Excellence - Marcus Fleming was great.
Areas Of Satisfaction - They met my expectations with the finish of the concrete slab. They did a nice match and job.
Areas Of Satisfaction - They exceeded my expectations.
Jacob thoroughly evaluated the problem we were having with our aggregate driveway. He reviewed possible solutions with us and presented estimates. All work was done on schedule and efficiently. We had a walk through upon completion to ensure all was satisfactory with us. We were very pleased with the outcome. Everyone with whom we spoke at Ogburn was knowledgeable and very courteous. Would certainly use them again if necessary.
Excellent work and one of the best overall jobs I've had done at my home in 25 years. Brian was timely, extremely efficient and great to work with. He is a master at what he does. My sinking 50 x 30 garage pad is now level and sealed. I now have peace of mind that my pad will remain intact and useful for years to come. This was well worth the price. I will most definitely use Ogburn Construction for any similar concrete issues in the future. Thank you!
Areas Of Satisfaction - All - especially with Brian's hard work and professionalism
I am very pleased with the work performed by the Ogburn Construction crew.
Guys did a great job
Great service from everyone at the company! Most pleased to have Phase 1 completed and look forward to having them back this year to do Phase 2!
Issues NOT resolved!
job well done, nice people, but too expensive
They did a fantastic job. They explained the process as they were doing it, so we were on the same page. Whatever questions I asked during the process, they responded and let me know what was going on. There was a lot of professionalism and courtesy.
Recognized Excellence - I would like to recognize the salesperson. He was very good, and he explained the process. I didn't even go with another quote or seek another estimate after talking to him.
Additional Comments - I normally recommend the professionals I use to my neighbors. If one of them is in need, I will definitely recommend Ogburn Construction.
Totally happy with the sidewalk lifting,crack repair, cleaning and sealing. Looks almost brand new!
The job that was done on our sidewalk was terrible. Very disappointing.
Recognized Excellence - My service technician
Everyone I've dealt with, from the office manager, to the sale's person and the person who came to do the work, were all very polite, accommodating and easy to work with.
Quality Of Workmanship - The work done looks great and clean.
Professional & Organized - I found them to be very professional and respectful
Additional Comments - Very satisfied with the whole process
The entire experience, from the sales rep, to the crew doing the work, was top notch. Services are a tad expensive, but they did a fantastic job. You get what you pay for with Ogburn…highly recommend.
The entire process was very professionally done! From the initial call for information to the estimate and actual work, everyone was extremely knowledgeable and performed their roles exceptionally well!
A very professional organization with an outstanding staff.
Recognized Excellence - Everyone I dealt with were courteous, friendly and most organized. A very professional organization.
Areas Of Satisfaction - The repair exceeded my expectations.
Very professional and friendly.Quality of work was excellent!
Ogburn Construction is very professional. They are somewhat expensive, but worth it.
Steven Ogburn and the guys that did the work were great to work with.
First job I had Ogburn construction do for me. Everything went great! Tried to contact them for a second job to do. Crickets!
If this is the way they follow up, I don’t recommend them.
Ogburn was a great company to work with. They offered several options and helped determine the right repairs and protection to our driveway.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ogburn Construction Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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