They were sent out by Liberty Mutual. They did the demo, but didn't come back and do the reconstruction. They kept putting me off, then ghosted me, and didn't call me back at all. It has been two months since the demo and 3 weeks since they said they would call me but haven't. My brother came from another state and stayed with me for four days. We hung the drywall.
This company has been a night mare to work with. I had three different project managers who quit or were fired by Oakwood. They don’t last because they are given too many projects. Each of them would come to the house without having read what exactly was the scope and I would describe it to every one in detail with every visit. They didn’t have enough subcontractors to do the jobs and have taken a year to do something that would have taken two months to complete. We were in a hotel for six months with no end in sight until I called them every day pushing for answers. I definitely got various people from top management promising to take charge and deal with them directly to get it completed and that usually lasted about a week before you never heard from them. Now it is a year, I am still waiting for the caulking to be fixed and the light fixture to be replaced, one they broke a year ago. Caulking, a simple task, was done three times in the bathroom and is periling off. Please please do not use them. I am about to talk to Alacrity who hired these contractors to do the job. Our home insurance was through Geico so not some cheap fly by night place.
They did a good job, as far as the water mitigation and covering the roof leak. I think that was great.
They were just great. The job went on for four months, and they knew where everything was. I was looking for something, and they told me exactly which box it was in. They were very organized.
To be very careful with the people they send to your house. They burglarized my home and stole over $100,000.00 in jewelry and money.
The quality of work was excellent. We had a block wall with a vinyl fence topper fall down during a windstorm. They took care of everything and dealt with the insurance company. Excellent service.
The quality of work completed was fantastic. The sub-contractors utilized were high quality and efficient. There were some admin issues in the beginning, but they were quickly resolved.
They were very nice, and they did a real good job of cleaning up and sacking up everything. I was very satisfied with it.
I would never use them under any circumstances.
They just were very professional. They were very polite and courteous to my mother.
We were very satisfied. The work took a little bit longer. There were some problems along the way, but when they were here working, everybody we worked with--the floor painter, the plumbers, the painters, the drywall people, the inspectors--everybody did a very good job.
I had water damage and my insurance company recommended Oakwood Construction They were extremely professional and informative each step of the way. I will recommend them in a heart beat. Thank you.
This was very easy.
There was also a lot of confusion at the beginning. I might have been slow in making some of my decisions but the guy at the flooring company, his demeanor was sort of like he was talking down to me and not responding to my emails. There was a lot of miscommunication between Oakwood Construction and the flooring company. They didn't give me a lot of information on the floors. I had no idea what was going on and he didn't explain it very well. In the end, it was all good but getting to that point was sort of a pain.
We had a few glitches due to lack of commuication with our insurer, and a problem explaining a special area of the carpeting (a hole for a floor safe), but all worked out very well in the end.
They were very thorough, friendly and professional.
They will prolong your project and will put you off for other clients. They wanted to leave my job to do an emergency call when my house in complete shambles.
They were fine. Everything went well.
A well meaning team but very poor communication both within their company and with us. One hand did not know what the other was doing.The work turned out beautiful but a lot of confusion and aggravation.I live in a classic 1932 Spanish home in the hills of Los Feliz.... Oakwoods people were not familiar with how to keep the integrity of the design. Seems they are more comfortable with new homes.
The professionalism was top notch.
I had an excellent experience with Oakwood after a plumbing/flood incident. Work was well done and completed in a timely manner. Lisa McKinney was my wonderful, communicative and respectful project manager. I highly recommend you request her as she was always quick to respond to any questions or concerns. Her vendors and sub contractors were excellent. She was a pleasure to do business with.Oakwood's team who packed and reloaded all of my furniture and personal belongings were absolutely amazing. Nothing was damaged, all was carefully labeled and every textile was cleaned and ironed and returned in better condition.Oakwood's office staff called to check in every week and estimator was always willing to go to battle with my insurance company to help get the most value out of my loss. I would highly recommend Oakwood for any remediation or repair work. Especially due to fire or water damage!! Bravo Oakwood!
Unresponsive staff. crew damaged home property and Oakwook management promised to resolve and have not followed through. Paining crew did sloppy work left paint blotches on walls, splatter on interior floor and left a mess behind. Oakwood as a contractor is very disorganized. Beware of working with them if recommended by your insurance provider.
The estimator and the workers did not work well together, their was a disconnect with communication. For example the office would call and ask how the construction was coming along,but no one would scheduled to come to our home. Also we had a change of representatives which altered our overall customer satisfaction.
Oakwood is the best company that I could ever get to work for us. They're very professional. The workers are great I love Oakwood. If I ever got rich or win the lotto, I'd have Oakwood do all my construction. Oakwood was great. God bless all the workers.
They were super punctual, professional, and respectful!
Absolutely and completely satisfied with Oakwood construction services and their affliates.
Due to their lack of communication, I would hesitate to recommend them to anyone. It is very difficult when you expect someone to be there, and then they don't show up.
Oakwood does wonderful work!
A disaster in my kitchen turned into a beautiful kitchen remodel. I couldn't be more pleased. Oakwood Construction handled everything professionally with quality work.
Oakwood Construction Company is a great company everyone is friendly and there workmanship is great .I am overwhelmed and satisfied with the quality materials used always on time .I will recommend my insurance carrier to my family and friends.
They were very neat and cleaned up everything very well.
It took six months for a kitchen and there was poor management at the time.
The personnel with in the office and in the field were excellent. They helped me with my repairs at every turn of the project. I would highly recommend them to anybody looking to repair their home.
We had a hot water heater leak, which led to related issues such as wood damage, etc. Oakwood Construction was selected by our insurance carrier and they did an outstanding job in a timely manner. Their people were courteous, professional, and very helpful in getting us through this trying process.
Rework required on repairs. Responsiveness of Project Manager to my requests did not meet my expectations (i.e., I typically had to make follow up calls and/or emails).
Materials used was inferior to that of the original.
Excellent company to deal with. Janet was our Contact at Oakwood, and she ran the Job. She was awesome! Great communication, Extremely helpful and made sure that we were happy with the Job. It was nice to be dealing with a professional company that got the job done right!
I would not recommend them.
Everything was okay.
They did a good job as far as the workmanship. The communication, in the beginning, was not there for a few different things. I was having to call them and I should not have had to do that!
Workmanship excellent . Always easy to get a hold of one of the supervisors with a question or advice . Would definitely recommend Oakwood or use them in the future .
If you are unfortunate to have damage happened to your home it would be very fortunate for you to have Oakwood put it back together.
Oakwood Construction gave us great service.
Oakwood Construction handled a complex $75,000 restoration of my water-damaged house with professionalism and speed. They went the extra mile (and arranged, for instance, to cut custom-molded wooden baseboards and door-frame moldings). Materials offered were of high quality and matched what was lost.
My entire downstairs was destroyed by a slab leak. The program manager for Oakwood Construction, Brock, was absolutely fantastic throughout the entire process. He treated my home as if it was his own!!
always polite, on time and informative
Oakwood Construction was quick, efficient and on time .
I had a rear experience overall. There were some things I was not happy with but they fixed it and made sure I was satisfied . Brock really took care of me.
Oakwood Construction was professional. I appreciate their assistance. The office staff was helpful. The supervisors worked well with me. I had a good experience with Oakwood Construction.
Communication was not there. I had purchased a new bathroom faucet and asked the project manager to call me when he's ready to put the vanity back. He never did. when I came home the old faucet was on. Then I received a call from their office asking if I was satisfied with their work. When I told the girl of the mistake she said she'd schedule someone to come in and correct the mistake. Surprise! they never did.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Oakwood Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys