Professional, timely, open to dialogue

The loading is very good, the preamble process was very nice, but I feel like the finishing touches leave a little to be desired.

They listened to what my concerns were with the project and put it into the contract

They were very friendly to talk to.

The Oaks team helped me to select siding that complimented the rest of the home. They completed the installation on time and on budget.

Better communication re what client has to do to prepare before roof installed. We did not anticipate the disaster left in our attic. Also, the work-up of shingle colors show more distinct colors. Our shingles are plain brown.

First of all I want to say that Nick was awesome! Very friendly, very thorough. He’s an asset to your company. We had 3 roofing estimates done. We would have gone with OAKS but the estimate was 14k more than the other 2. Not even in a do-able range. Should it have been closer in range with the other 2, we would have chosen OAKS based on our experience with Nick.

Every one that worked on my house was very friendly. They all worked very hard.

I spent over $250,000 on new siding, decking roof replacement, gutters, doors and more. The salesman who promised to be with me until the project was complete never returned a call after the contract was signed.

I had them install "James Hardy Board" siding which was is only supposed to be done by certified installers. They did a really poor job and I found out they are not Certified by James Hardy at all.

The Forman's on each phase of the job had no idea of what the tradesmen were doing. They were nowhere to be found when i called with issues. They used the wrong decking boards and installed the front door backwards.

I tried on three different occasion to speak to someone who could help but never got a return call. There was only one person at this company that was worth talking to but it was at the very end of the project and i think the only reason he started calling me was so they could get paid.

I would absolutely recommend anyone needing any work done to avoid this company.

Hard working crew made sure to go the extra step and provide details on the siding that we did not even expect. That siding crew was amazing, they could craft anything! Joe the stone mason took pride in his work and made sure we were happy with all aspects. John that worked on our porch railing and deck skirting was a real craftsman. All around skilled work in every area of our house makeover.

The project was quoted and discounted which was a major factor in my decision to move forward. When it was determined ther was an overrun from the original quote it was not discounted at all. I am not implying there was any subterfuge or deception on anyone’s part.

We are very happy with the overall project.

The trim installation around my back storm door was professionally done but when they pried out the metal trim next to the new installation, they left a space and did not caulk. I had to finish the job myself. Also, they did not leave the paint cover with the color code so I could order more paint.

Professional, reliable and fair cost.

Hard working crews both roofing and gutters..
Site supervisor ( Colin ) was very helpful and professional
Cleanup exceeded my expectations.

Hired Oaks to install new porch roof. Told salesman Mike Bleir of one leaky shingle over garage. He said crew would replace it during porch roof installation. Oaks did not replace leaky shingle. Nate, who was in charge, said replacing the one shingle would have been too much work. This porch roof cost me $5,400. In 2018 I paid Oaks $15,400 for a new house roof. Now they would not replace one bad shingle even though I was told they would. By the way, I have three bundles of shingles in my garage. Kick a good customer in the teeth.

I was very satisfied with the workmanship and turn around time.

Workers arrived on time, very work conscientious. Cleaned up leaving no mess.

Very efficient, quick and excellent work done.

Tony did a great job,explained everything he did , and exceeded expectations !

The personal attention. The efficiency and skill of the laborers.

Oaks was the third company I contacted about repairs. The previous two made me feel like they were trying to bilk my insurance company out of as much money as possible. When I called Oaks, Trey became my salesman. He listened to me and what I needed. He treated me with respect and kindness not like a used car salesman trying to sell me the universe. We discussed pricing and options - colors, siding style, etc. He made me aware of a sale and cash discount - because of his attentiveness and excellent customer service, I decided to replace the siding on the whole house, not just the damaged portion. Connor was my project manager. He was also very attentive, discussed options for some of the trim on the front of the house, and listened to my concerns about one particular wall. Turns out the wall had water damage from the original gutter installation. Connor and the crew made sure I was aware and repaired the wall. Any concerns I had were easily resolved. The house looks absolutely fantastic and I have received multiple compliments. Thank you Oaks!

This visit was outstanding, but remedial on work done a year ago that failed.

Great communication, on time, friendly and professional.

Most of the other questions have comments. I think I’ve been clear about my dissatisfaction.