Northern Lights were professional and friendly to work with. However, addressing scope of work changes were pretty frustrating and time consuming. See below for further explanations.
great work - good sales that was HONEST as to the process.
I already have referred people!
Very professional. Fast and efficient crews, on schedule and high quality work.
They do an outstanding job from start to finish of the project
Fast, knowledgable, cleaned up, good quality materials
Northern Lights team were professional and very helpful. We enjoyed working with them very much on our project.
Northern Lights Exteriors did an excellent job residing our house and the garage. High quality work done quickly, with high respect for our property. Will recommend without any hesitation, and will come back if/when in need of other remodel services.
The craftsmanship of their work was very good. I was very happy with their work. They did a good job communicating with me and being up front about the costs, the payment schedule and how things will go with the job. That was a peace of mind for me because I knew where things would be at in terms of cost and the payment schedule. The job went very well. There were some complications with the house that had to be sorted out, and they did a good job. We got together and talked about the details on how the various complications were solved and how it was going to come together.
Recognized Excellence Rev - I would like to recognize all of them for their exceptional service. Kristin, Cesar, Alan and Anna were superb. If there was an issue, they got on it right away. Everyone was great to deal with. Everyone was helpful and respectful. They were diligent about keeping the property clean and picking up after themselves. It was an impressive process, and it went very well.
I would highly recommend Northern Lights Exteriors to anyone!
The job went smoothly and on time.
No pushy sales
I am likely to recommend Northern Lights Exteriors because they are an incredible company, I can't recommend them more highly.
We had the Hardie Board installed on both the house and barn. We also had matching stone from our house installed on the barn and it's beautiful! Our place looks very cohesive now. Crews installed both the siding and stone quickly and efficiently once we got on the schedule.
Overall I am completely satisfied and would recommend.
Recognized Excellence Rev - Mack was easy to work with, knowledgeable and professional.
From a work product and team perspective this is a 5 for me. My bid from Northern Lights was about 50% higher than the competitive bids I received. I'm sure there is good reason for this, but it would impact the value component of my recommendation. Our project was related to an insurance claim so I wasn't shopping based on price.
Areas Of Satisfaction - communication, quick scheduling, pace of work completion
We would definitely recommend Northern light Exteriors to all my family and friends. It was a great experience.
Additional Comments - Everyone was very respectful to use. Everyone working together nothing was undone we'd love our experience working with Northern Lights Exteriors. We would like to thank everyone and including the crew members that worked on our home.
Installation Crew - Amazing crew! You guys are fantastic!
I'm very satisfied with the work that they did. They were very reliable. They do excellent work.
Additional Comments - Project management and project execution was outstanding. We were informed every step of the way. The price was competitive, the product was top quality, and the work was on time and professional. Every question we had was discussed and acted on. We appreciated the detail, care, cleanliness and quality of the work.
Areas Of Satisfaction - With the whole project, we set expectations. They met them entirely. There were no surprises. We were extremely happy with the work that they did.
They had an excellent crew, and everyone from Allen to Cesar was great. Everyone was professional and on time. They always talked to me about the project and made sure I understood what I was buying.
Recognized Excellence Rev - Allen and Cesar provide exceptional service.
The finished work says it all
Some problems with communication (see below) and apparent use of caulking to fill in grooved boards at corners of structure.
Great company to work with, office staff is outstanding, and Mack was excellent to work with during the project.
Sales Knowledge - Mack Yaughn was so easy to work with and very flexible with our project, overall excellent to work with.
Areas Of Satisfaction - Installation was on time; installers were professional and friendly and did a great job of cleaning up. They did a quality job with the installation and exceeded our expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northern Lights Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys