The job was well done, but the communication between the crew and us was poor. It was a stressful experience.
They fixed a soffit and a leaky portion of my roof. Excellent work at a very reasonable price. I would highly recommend this company.
Very professional and good communication!
Matt was on point, timely, communicated great, followed up on everything and made sure my project was done the way I wanted or had envisioned. Freddy his crew were equally as great. They showed up everyday early and worked late which got the project done ahead of schedule. They cleaned up their workspace and my yard everyday after they had finished. I absolutely would recommend Northern Lights, Matt, and Freddy!
Areas Of Satisfaction - The pretty much met or exceeded my expectations every step of the way.
Northern Lights Exteriors needs improvement on their communication.
Installation Crew - The installation crew was great. They were very polite, very friendly, knowledgeable, and easy to work with.
Additional Comments - Can't say enough about the exceptional experience and job performed. Have received wonderful comments from friends and neighbors on the final product.
Very easy to work with with with clear and competitive pricing.
Quality Of Worksmanship Rev - Extremely satisfied with the workmanship and professionalism.
Quality work and went pretty fast. Responsive to concerns and questions.
Would hire again. (Hope I don't have to! LOL)
I am totally happy with Northern Lights Exteriors.
Additional Comments - All great - thank you again! It is the best paint job we've ever had - exceptional quality.
Northern Lights is a first class operation. From the minute I meet Jeff I relaxed, the last year and a half of searching for a contractor was finally over! He was professionally and clearly new his stuff. We talked over what we wanted to do and inspected everything. He had the estimate to us quickly even though it was a very busy time. The subcontractors he worked with skilled and cleaned up after themselves. They should up when they said they would and kept us informed about the weather changes that inevitable happen in Colorado. The communication is great with an online journal that has everything including contracts, payments and change orders. I was thrilled with the service and would use them again in a heartbeat!
They did excellent service.
I would highly recommend them if we were staying here.
The man who kept in contact with me was very nice and professional.
Fantastic experience with Northern Lights, will work with them again.
We had out roof and siding repaired due to hail storm was not an easy of a process as originally told. I recommend getting several quotes and watch the claim carefully and note what would be replaced It was our unfortunate result of getting a bad claim adjuster in the beginning which ended dragging the process out longer than expected there were communication issues on the insurance side and contractors side where I needed to be more involved with contractor and insurance than originally was told by both parties. Resolution was finally made and claim settled just took from sept to January to complete.
Northern Lights Exteriors did a great job from start to finish. The Bid was clear and straight forward. Installation quick and well done. And lastly, a problem w/ the City permit concerning materials used was quickly cleared up.
Northern Lights professionally performed my insurance claim repairs with thorough knowledge and reputable contractors to do the work.
After a lot of research and interviewing multiple companies for a total siding replacement job, we chose Northern Lights to install Hardie siding and trim. It was a great decision. Mack, Cesar and the entire team did an an absolutely fantastic job with our siding replacement. From the bidding process through the completion of the job, their communication and transparency were excellent. They were up front with the "extras" that an 83 year old house would require to properly install the Hardie siding, and because of this there were no surprises when the work actually began. During work, the site was kept clean and the crew was always polite, friendly and hard working.In all honesty, the project turned out far better than we'd ever hoped!
Jonathan, our project manager, was excellent to work with!
I learned about Northern Lights from my neighbor for whom had nothing but good things to say about his experience. Upon hiring Northern Lights for my complicated roof project I could not be happier with the service, value and quality I received. My project manager Jeff Crowley keep me apprised of my project dates, but didn't bog me down with unnecessary information. The project was smooth from start to finish and even came in under budget which came in handy with my daughter's college tuition. I highly recommend Mr. Crowley and Northern Lights for your next project.
The NL project manager, office staff, and installation crew were refreshingly professional, responsive, and knowledgeable. Our long list of questions and requests for information were answered in the first meeting and the detailed written quote received two days later. The four other Hardy web site list bidders we interviewed were much less professional and thorough. NL stuck to the start date and install period provided in the quote despite bad fall weather. The install crew worked long consecutive days and took pride in the quality and detail of their work. We are very happy with the sharp look of the pre-colored siding, trim, soffits, and gutters. We had the gutter crew install leaf guards so there will be no reason to be on a ladder for at least 15 years!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northern Lights Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys