In response to the outbreak of Coronavirus (COVID-19), we want to assure you that NewSouth is taking every precaution to stop the spread of this disease. As the COVID-19 situation evolves, the safety of our team members and customers remains paramount. At this time, NewSouth is maintaining regular operations and will continue scheduling estimates (in-home or private factory showroom appointments available), installations, inspections, and service appointments.
We want everyone to feel safe and comfortable and have implemented several procedures to help protect our employees and customers:
- NewSouth Window’s offices and showrooms are being sanitized multiple times daily by a professional cleaning company.
- We’ve advised our employees to follow procedures outlined by the Center for Disease Control (CDC) and Occupational Safety and Health Administration (OSHA) regarding hygiene, personal travel and social distancing.
- All team members are encouraged to wash their hands frequently or use an alcohol-based hand sanitizer if soap and water are not available.
- All window and presentation samples are sanitized after each demonstration.
- Our staff has also been advised to stay home if they have any health concerns or are feeling under the weather.
We are continuing to manufacture our windows and doors, as well as install and service in the home, with the utmost precautions. We are watching for CDC and local government updates constantly and will continue to review our policies and procedures with the aim of strengthening our COVID-19 response to further align with updated public health advice and guidelines. Should anything change, we will provide additional updates.
To read a message from our parent company about our commitment to our communities during this time please visit: https://pgtinnovations.com/covid-19-response/
We could not be more pleased with our new windows from New South. From start to finish, the project was flawless. We would recommend them without reservation.
I was very pleased with the job New South Windows did on my house. They were very timely and professional. They replaced two sliding glass doors and four windows. I can already tell it makes a big difference with blocking the heat coming into my house.
It was a very good experience. Installers very professional and knowledgeable. Only did 3 windows, but will definitely go back to have the rest of the house done.
Best bang for your buck! New South Windows nailed my project.
From sale to installation everything went smoothly. We are very happy with our new windows, give New South Windows a chance to earn your business.
Money WELL spent. I am a retired contractor, trust me, New South Windows is trustworthy, professional and customer oriented.
The windows are nice. Very nice. I loved the informative presentation that the representative gave. And I loved how well the company insured everything went. The only thing I would want you to be weary of especially if you got your blinds professionally installed as I did. I was forewarned that I needed to remove my blinds but was assured that my brackets could stay. However on the day of the installation the installers told me that they had to take them down. This was a problem for me as it would leave my home wide open to passers by after the installation was completed. This is the one and only bad situation that I encountered. I hope the company eventually reaches out to us for this concern.
We purchased 5 windows from New South about 5 years ago and loved them so much that we just has another 8 windows installed. The installers were excellent, professional and cleaned up after completion. I would highly recommend New South Windows for all your window and door needs.
Just had eight windows installed in our new Mount Dora home and the entire process was professional and painless. NewSouth even showed up 10 weeks earlier than expected. We are very pleased with the purchase. If you are looking for windows, give NewSouth a chance to prove they are right for you. Sometimes paying a little more is worth it in the long run!
I couldn't of asked for better service. No high pressure sales. Just gave the facts I needed for a decision. I also like that the company is Florida based. I would recommend them to all my friends.
We are very pleased with our purchase of our windows. Went from builder grade windows…The whole process, including Brandon our representative, the installation crew who were respectful and worked together well.. all done in time for Ian!
I will recommend NSW to my family and friends.
Let me first start by saying NewSouth Window Solutions is a class act. From our first contact to set up an appointment for an estimate with Romeo Ciornohaci to the actual installation of our windows with Ravi and Nick and all the individuals in between, the NewSouth team was always professional, courteous, responsive, and helpful when we had questions, which were numerous, or had to make schedule changes of our installation due to COVID. Now, let me talk about their product. These windows are made specifically for your home, they are not production line, cookie-cutter windows. They are professionally constructed windows that are energy efficient, impact resistance, and carry a lifetime warranty; and on top of all that they are nice looking and give our home even greater curb appeal. It took Ravi and Nick three days to install our 18 windows. When they finished the installation, we immediately noticed the energy efficiency of the windows. The new windows significantly kept the heat out from the direct sunlight; they kept the house cooler, even when the drapes, sheers, and blinds were open; and they dramatically cut down on the noise level from outside. After the city inspection, NewSouth Windows Solutions returned to install the window trim inside the house. Malcolm was the technician and did him job within an hour and also notice a small item on one of the windows was not working properly so he replaced it. Bottom line: We could not be any happier with our decision to go with NewSouth Window Solutions and would not hesitate to recommend them to family and friends.
Communication between client and staff was poor. I had to contact them for updates and status of installation. Several trips were necessary by installers because they were not informed about job and did not have the necessary parts.
Installation team was timely, courteous, respectful, and professional. They were very respectful of our property. Kudos to a great (3) member team! We would definitely use this company again.
They did a wonderful job quickly and efficiently, and the windows look beautiful.
They did excellent work.
NewSouth Window Solutions had excellent customer service, and they were very efficient.
Windows are fine and are cool to the touch. hurricane resistance brings peace of mind. Method of install was the problem.
Now that the windows are finally in, I really like them.
The signed contract agreement went over 18 weeks. I called multiple times and they came out to do poor quality work. I am still waiting for the doors to be installed. I am still waiting for them to make repairs to the poor quality window installation I received. I am hoping they will stand behind their word and fix the problem. It was stressful.
I will not recommend NewSouth Window Solutions to anybody. I don't appreciate them taking a sub off the job and leaving helpers to install my window when I paid 27,500 for 7 windows, 1 French door and 2 sliders. My French doors are still not fixed and it never passed inspections for French doors. They even cashed my check.
Good product but very expensive and a lot of people can not afford it.
I was impressed with how they stayed in touch. I did not have to call them. The first men that came were very efficient. The only thing was that they did not clean the window.
The crew did a very good job of the windows installation and very clean and in a timely manner. Thank you so much to Rafa crew.
The installers did an excellent job installing the new windows and sliding glass door. When finished you could not tell that the windows were not the originals.
Let me first start by saying NewSouth Window Solutions is a class act. From our first contact to set up an appointment for an estimate with Romeo Ciornohaci to the actual installation of our windows with Ravi and Nick and all the individuals in between, the NewSouth team was always professional, courteous, responsive, and helpful when we had questions, which were numerous, or had to make schedule changes of our installation due to COVID. Now, let me talk about their product. These windows are made specifically for your home, they are not production line, cookie-cutter windows. They are professionally constructed windows that are energy efficient, impact resistance, and carry a lifetime warranty; and on top of all that they are nice looking and give our home even greater curb appeal. It took Ravi and Nick three days to install our 18 windows. When they finished the installation, we immediately noticed the energy efficiency of the windows. The new windows significantly kept the heat out from the direct sunlight; they kept the house cooler, even when the drapes, sheers, and blinds were open; and they dramatically cut down on the noise level from outside. Bottom line: We could not be any happier with our decision to go with NewSouth Window Solutions and would not hesitate to recommend them to family and friends.