Neil Kelly was able to deliver high quality timely work on my small concrete and window repair project via their handyman service. It is not the least expensive solution; their quality made it a worthwhile value for me. I would absolutely recommend Neil Kelly for homeowners in a similar situation.

Way, way over priced for the expected professional carpenters. Left a big gap that was very obvious. Kept saying they will come to correct the glaring hole and then kept postponing the date. A real disappointment. And I repeat- way over priced for the labor.

Neil Kelly has a great reputation and I used them again because of good prior experience. This time, the experience was mediocre. It took many emails to set up a first appointment for an estimate. Two visits were required for the estimate. The handoff from the first person to the second wasn't smooth. The work was done well - the project mgr and carpentry were great. After the work was done, it took many calls and emails to get the final cost and payment information. Several calls and emails to the billing office were not returned. Emals to the project manager haven't been returned.

Areas Of Satisfaction

Areas Of Satisfaction - When the project manager and carpenter arrived, they were very professional, friendly and informative. They were careful and concerned about keeping the work area clean inside the house. The project manager protected the safety of the carpenter by not allowing him into one crawlspace.

Great service and high quality work.

We have only begun this project. The men we have met with have been very professional and questions have been answered as needed. I will answer the questions that pertain so far.

We’ve had two issues requiring “call backs” to fix errors. Both have been handled professionally. One remains open but I expect a good completion

Dave was the excellent carpenter who did the work at my house. He was skilled, polite and left the workspace very clean. Everyone else I dealt with at Neil-Kelly Portland was also excellent, from the original consultant Chris, to the project manager Wes to Monae in billing. Good communication overall, kept on schedule and the job was completed very quickly. Thank you!

I had a problem with rotting in the siding and trim on the south side of my house. The Neil Kelly consultant identified the problem areas and presented how they would fix them. I did not have the expertise to look at the wall and see subtle hints of areas that were rotting but the consultant did which I greatly appreciated. Communication was great between the project lead and myself as well as the lead carpenter and the consultant. Highly recommend Neil Kelly.

They did a good job and fixed everything that was scheduled.

Total attention to detail and follow-up. Met time table provided.

The company did a full remodel of our house under the previous owner. That remodel was VERY WELL done and has stood up over the last 12 years. Everyone who comes into our home is impressed with the quality of craftsmanship.
This is why we selected Neil Kelly-Portland.
As expected, this project was completed beyond our expectations!

Reliable on all fronts, and I know that the project will be successfully completed to my satisfaction. I’m a repeat customer.

I really appreciate having NK be the overall manager of the different types of work involved in this complicated remodeling of one bathroom, part of another bathroom, and recarpeting stairs in an old house. NK checks out its trade partners well and communicates with them and me. I could not have tracked all this myself. To me this is well worth the additional cost. For instance, replacing an old shower/tub CANNOT be done easily or fast in old house. Damage was uncovered from how the original bathroom was built in the mid-1970s, damage that could not have been seen until tear-down. Not unexpected but you did a great job of fixing the old damage (dry rot, termite evidence) and ending up with a beautiful new bathroom, floor, vanity, modern toilet, etc. Replaced existing grab bars and added additional ones. You preserved a unique tiled alcove that provided indirect daylight to this daylight basement bathroom. The smaller amount of work in a different bathroom replaced a high dropped ceiling and translucent panels (bug catchers!) with clean simple ceiling, one ceiling fixture instead of 3 fixtures of 2 fluorescent tubes each.
The nature of the tear-down meant equipment vibrations loosened adjoining drywall. This was all secured well afterwards and repainted.
The different specialty crews were polite, friendly, professional, and competent. The demo and rebuild crew in particular went above and beyond in working long hours and sometimes late hours to do the task just right.
Your project designer worked hard to give me good suggestions for replacement items, some of which I resisted at first (like soft close toilet and soft close vanity drawers), but I then accepted and really like! He also gave a range of prices, for my sake. Your project manager also made good suggestions, including a combo grab bar/TP holder installed on the side of the vanity by the toilet. The rebuild crew added good reinforcement inside the vanity to support this. I think a lot of people of older age and mobility problems could use this.

Everyone we dealt with was extremely nice, they communicated well, and the craftsmen were very skilled.

Most of my friends are less in a position to hire contractors...

Extremely professional. I would tell friends that while Neil Kelly is not the cheapest option, you get the quality and peace of mind that you pay for.

Any type of home repair is difficult and I'm aware of that. But this experience is not what I had hoped for. There is nothing horrific, but there is also nothing that would engage me to suggest this to anyone else.

Employees & Subcontractors

Employees & Subcontractors - In terms of professional and courteous - yes for everyone.

Kind of obvious

They are always reliable.

We have used Neil Kelly services since 1982. Their representatives have always been responsible and pleasant to work with.

I would recommend on basis of previous experience with a number of other contractors. Absolute professionalism.

Neil Kelly provided excellent service, honest pricing, and kept us informed at every step of our home repairs.

The touch-up job was professional and top-notch.

I highly recommend Neil Kelly-Portland for their fine workmanship and value.

Very experienced team of professionals that I worked with. Absolutely I will recommend NK to my friends and family. I'm very pleased with the team and the results of my kitchen remodel.