Carpenter explained each step in a most impressive strategy

Not only are we likely to recommend Neil Kelly, we have already done so. Currently, Neil Kelly is working on a project because of one of our recommendations.

Quality work, very good communication, leave work areas clean when finished for the day.

I chose Neil Kelly for their design/build capabilities, and I was aware of their reputation, commitment to the community, and its history in the northwest. After 32 years, it was time to update my “dated” kitchen and two bathrooms.

I am extremely satisfied and pleased with the completed project.

Neil Kelly helped us with the design, was very organized and flexible and results were very good.

Faster time frame from initiation to completion.

Without expecting a dollar by dollar breakdown, I would have liked a better understanding of how the choices we made were reflected in the overall cost. For example, we were told simply that Corian was "much more" expensive than a quartz countertop. When we checked an independent online source, they appeared to be comparably priced. Similar lack of more precise information on cost for materials for which we couldn't readily get independent cost estimates because Neil Kelly seemed to prefer a particular supplier. On the otherhand, it was helpful to have Neil Kelly narrow the choice of suppliers.

I'm on the Neil Kelly Board of Directors. I retired from Neil Kelly 5 years ago after 45 years. I know the integrity and quality of the people and the work. I know the follow-through and know the high value of Neil Kelly's warranty. I would not use anyone else. I trust Neil Kelly to tell me the truth and give me options if available. Neil Kelly has told me not to do a solar project because it won't be a good investment for me. They honor my budget for projects and work within what I have to spend.

Although not using the template and stars, I would like to offer a hopefully constructive suggestion.

I would consider adding two specialized consultants, one an expert in lighting and the second an expert in building and the environmental sciences. Prospective clients might welcome well-informed direction about which building materials and practices are most healthy. Other clients may be uncertain of the effect of various colors to be installed in their unique context and appreciate the guidance of a lighting designer.

I think that a resource like this might complement the work of the talented staff while adding depth to NK's already considerable repertoire of skills.

We have had Larry Romick do our remodeling several times over the years. He is always as close to on-time and on-budget as is possible. When it is not possible, he gives clear reasons for increased cost or delay and estimated corrected time and/or cost. He has pointed out several times how we can save money. We have and will continue to recommend him and Neil Kelly. This sounds like a paid ad but it isn't. We just like working with this company.

I believe I filled out a survey for you about a week or more ago; please recheck; did you not receivd it?

Yes, likely to recommend, with the understanding that NK will cost a bit more, may run slightly behind/make a few random mistakes but will do everything to a complete and do a wonderful job overall.

Communication with Neil Kelly was an issue throughout our project. Fortunately, that was the only real snag we hit. Their subcontractors were fantastic and did a great job. However, compared to other options in town, their pricing wasn't competitive and we would have saved money working an independent contractor instead.

First, communication with me was superb, and the designers, managers an workers were always checking to see if I was satisfied with the work.

We are very happy that we chose Neil Kelly for our bathrooms remodel. They were very professional - organized, clear communicators, helpful with ideas, and treated us and our home with the utmost respect. I would highly recommend their services!

Very professional "handyman" named Bob who listened to the needs and got right to work fixing a variety of projects

Has nothing to do with you. We're very satisfied with the job and the work, and we'd tell anyone who asks. Recommendations are not my thing.

The design process with Jonne Vandehey was done very professionally and helped us determine what we wanted in the selection of materials. The scope of work and contract were very clearly defined and the work was executed consistent with the defined scope.

We’ve used Neil Kelly for many projects over many years and have always been extremely pleased with their services and workmanship.

Having used Neil Kelley for many projects over the years, they are the first and only people we call because their work is impeccable and completed as described in their contract.

Yes. Without hesitation or reservation.

Need improved communication between team members

We felt that we finally found someone we could trust.

We recommended NK to friends after the first project, and will certainly continue to do so.

I have a kitchen and a master suite redesigned by NK, most recently I used their handyman option. I trust them to do the job right the first time and, if they have a hiccup, they fix it.