They were professional, on time, clean, and worked through the heat. I really liked the Owens Corning product over other competitors.
It was all done in one single day! It was fantastic!
Excellent roof installation a month after a tornado. Their price was fair. The crew was superb. Neil Jones Jr. supervised effectively the entire process, including installation of gutters. It was a pleasure working with Neil and his team.
The staff is very professional, clean, knowledgeable, on time and explained their product well before installing.
We were very pleased with everything that they did for us.
They stripped two layers of old roofing and installed a new roof. They performed the work as promised, on time and on budget. The crew left the site clean every night. I am very pleased with their work and would recommend them to anyone considering a roofing project.
I highly recommend Neil Jones Home Improvement. He did a great job.
Neil Jones Home Improvement LLC is my go-to contractor for all of my home repair and construction needs--both interior and exterior. No job is too large or too small, and I have been very pleased with all of the work they have done for me in my home over the past several years. Most recently, they replaced my roof and it looks beautiful. With a crew of four, in just two days the old layers of my roof were removed and a new roof was installed. Their employees are knowledgeable and professional, and I can always count on them to do an excellent job.
Areas Of Satisfaction - The detailed proposal/contract provided to me by Neil Jones Home Improvement LLC to replace my roof included the window of time that the work would be started and completed as well as three price options depending on materials I selected out of several recommendations. I really appreciated having these options. Communication with the office staff was professional and pleasant, and my questions were always answered promptly. The quality of the workmanship and materials were excellent, and my new roof looks absolutely beautiful.
Recognized Excellence - Ted, the roofing foreman, should be singled out for the excellent job he and his crew did in replacing my roof.
great workmanship the deck will long outlast me they got off to a late start but the gave adequate explaination Everyone who has seen this deck thinks it is great
Areas For Improvement - workmanship was excellent staff was just didn't think it would be delayed till December but they explained the situation to my satisfaction
Areas Of Satisfaction - quality of workmanship is excellent it is a strong beautiful deck. Also courtesy and helpfulness of the staff both office and workman
Current Referrals - don't know many people around here or I would tell everybody.
Recognized Excellence - Forget the names of the workman but I think one was Dylan and they guy who was with him was great too and of course Neil, himself
Couldn't be happier with the experience
Areas Of Satisfaction - Despite several days of rain delays, the project was completed quickly and in line with what was discussed.
Likely To Recommend - I already did.
Areas Of Satisfaction - I was most satisfied with Neil Jones Home Improvement LLC because they did the job and were respectful. I heard the foreman tell them if they wanted to listen to the radio to keep it low. I was very pleased with that.
Current Referrals - I did give their information to a friend of mine to get roofing work done. I don't know if he called them or not or if he is too far outside of the area.
Recognized Excellence - Everyone was very professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neil Jones Home Improvement LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys