Just moved to the area and found this company on google. Online they were highly rated compared to the competition, and they did not disappoint. From Eric, the salesman, to Seth in the office I had a wonderful experience. The team was professional, fast, and friendly in all interactions. They heard my concerns and responded with information as well as sources for us to review as well. All in all the job took about a month from start to finish which is amazing considering the need for roofing companies here in SFL. I would definitely work with, and recommend them to anyone who asks.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Neal Roofing and Waterproofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys