They exceeded my expectations with their customer service and quality of workers they used. Their workers were very skilled.
They were outstanding! They are very professional and easy to work with!
They were amazing. They were here when they said they would be. If there were any issues, they would call. Everyone I dealt with was great at keeping me informed. Some places don't even call you.
They did everything so nice. They were neat. I had them come back to touch up some paint.I could see that they varnished some wood and I could see that some of the paint did not cover up all the areas.So the man came back and touched it up and it was perfect. I was very satisfied with the work. I have skylights that leak. They had to replace the lights and I had to pay $400. They went ahead and put all new wood in, stained it , and varnished it. When it was up I noticed a few areas that didn't have stain on it . So I called them. Paul came back, got up on the ladder and touched it up . Now it looks great.
They were very good and everything looks really nice!
National Fire & Water Repair did an awesome job. Bob, Richard, and Matt did a fantastic job. It looks better than it did originally!
All of the workers were great. They had good contact and they kept us posted all the time. They provided excellent service.
I have used them on three occasions and they did great work.
I sent them a thank you note and told them they were very pleasant and professional.
Everybody was very confident and compassionate with my elderly parents and me. They were very honest. They made a very awful situation better. They were absolute lifesavers.
It's better than it was.
I never imagined that I would incur so much damage while my floor was being repaired and put in by National Fire & Water Repair.
Recognized Excellence - Terry W & Jason B coordinated the work effortlessly and had it done in a professional and timely manner.
I was very satisfied with the job they did. It was an excellent workmanship.
Additional Comments - If asked I would highly recommend them.
Area Of Satisfaction - Good customer service, expert workmanship , flexible, friendly professional contractors and staff
Additional Comments - Would definitely recommend this company to others
Areas Of Satisfaction - Everything was quality work. Everyone, including office staff,estimator, coordinator, workers, and subcontractors were polite, knowledgeable and prompt.
We had major water damage at our home and several people from National Fire and Water Repair partook in the renovation. I was very impressed with the positive attitude each one had in representing their company and the pride they took in doing the work.
Areas Of Satisfaction - Everyone involved from supervisors to workers kept us informed in what to expect each step along the way and gave us confidence that work would be done professionally.
Areas For Improvement - They exceeded my expectations in all areas.
Areas Of Satisfaction - Workmanship of the repair was the best I've ever encountered.
They did a good job, but they need something on their feet when coming in the house; why mess up a room that you're not working on.
Once they got started, it was done quickly. If there were any issues, they took care of it promptly.
Areas Of Satisfaction - I was most satisfied with the professionalism of the technicians that worked on the house.
Everything was done quickly, efficiently and perfectly.
I have already recommended them to many people. I recommended them to my mortgage company, my friends, and even people at McDonald's. They have done an excellent job. Everything they told me they would do they have done.
Additional Comments - If I ever needed more work, I would call them. The same day of the damage, the company was there. High regards, and high respect for them.
Areas Of Satisfaction - Organization and quality of work
The work crew was excellent. They cleaned up and the work was just amazing.
Areas Of Satisfaction - I was most satisfied with the whole thing. They were very knowledgeable and walked me through everything. They kept the work on schedule, and the work crew was top notch.
Areas Of Satisfaction - Always answered questions quickly and everyone was very nice and professional . Work was excellent and efficient . Already recommended to others
Current Referrals - Have already given their information to a family member
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of National Fire & Water Repair as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys