We did not get a lot of our items back, especially a sentimental baby hat that was part of our youngest sons coming one outfit. We also received several of other people’s items from months earlier, so I know that there is no possible way that their organization can keep track of everything. Also not happy with the rugs they cleaned, I was told they were poses down with a wool cleaner. Not even shampooed?! Should this unfortunate event ever occur again, I will definitely use someone local. I wasn’t given a choice by my Insurance adjuster.
I was very pleased with their service.
Areas Of Satisfaction - I was most satisfied with integrity. They did what they said they were going to do cleaning up the items they took and then stored them until we were ready for those items to come back, very helpful in our situation.
Recognized Excellence - I'd like to recognize the young woman I spoke to on the phone. I never spoke to anyone on site. But the receptionist was very helpful and polite.
Areas Of Satisfaction - They were very speedy.
Areas Of Satisfaction - The office staff were very friendly and the delivery staff were as well and we're easy to work with
Recognized Excellence - The office staff Kia was exceptional and the driver, Marshall was very kind as well.
Areas Of Satisfaction - I am most satisfied with the tech. He did a really good job.
Recognized Excellence - I would like to recognize the tech for his exceptional service.
Additional Comments - Everything was satisfactory.
Additional Comments - We are satisfied with everything.
It was a great service. Everybody was nice and did what they had to do, and everything went wonderfully.
Additional Comments - I would use Textile Restorations again if needed
I am very pleased with everything that Textile Restorations did with my product. They did a great job.
Areas Of Satisfaction - I was most satisfied with everything that Textile Restorations did for me. They went above my expectations with their service.
Recognized Excellence - I would like to recognize the man who picked up my product and delivered it back to me from Textile Restorations. He was very knowledgeable and very nice.
They were the most professional organization I have had the pleasure to work with.
Areas Of Satisfaction - The communication was great overall. They were professional, and honest. They delivered on their promises. This made the experience go smoothly.
Recognized Excellence - The gentleman who packed our things, and then later delivered them, was great. He worked really hard, and was very professional.
Areas Of Satisfaction - They were very friendly.
Areas Of Satisfaction - Promptness
Areas Of Satisfaction - The personnel on-site. Pickup and return of clothes was completely professional and they made sure we understood what they were doing.
Recognized Excellence - Our initial rep (Richard) was great.
I would not recommend Textile Restorations because initially, the time to expedite our things were not properly explained to us.. it simply took too long to get our things back; also the first Textile employee responding to our home was messy and left incomplete paperwork. He literally came into our home and started grabbing and bagging everything in site!!
I was pleased with everything and they were on time. They were very thorough.
Likely To Recommend - Oh yes! I was pleased with everything and they were on time. They were very thorough.
Area Of Satisfaction - I was most satisfied with how quickly they came out. There was no hesitation to come out and save my stuff.
Additional Comments - They did a very excellent job. I had no problems. I was impressed with the way they did everything.
Area Of Satisfaction - I was most satisfied with the overall job. It was good.
I liked that fact that I did not have to go through and pack up all of my families belongings. They were very prompt about coming and picking everything up and taking it to get cleaned, also storing the items after cleaning.Textile Restorations damaged a lot of my clothes. I received items back that were damaged, faded, shrunk, or not mine. I contacted them about the shrunk items and it took about three months for them to deem the items unsalvageable. At this point that was not communicated with my insurance provider that I had items that were not able to be cleaned. I am now having to go back and forth with the insurance company and I don't know what the outcome of this situation is going to be. The communication could have been a lot better.
Area Of Satisfaction - I liked that fact that I did not have to go through and pack up all of my families belongings. They were very prompt about coming and picking everything up and taking it to get cleaned, also storing the items after cleaning.
Textile Restorations exceed my expectations. Customer service was great.
Area Of Satisfaction - Everyone did a great job insuring I returned to my home.
Area Of Satisfaction - I was most satisfied with their helpfulness. Everything went well and I am satisfied!
Area Of Satisfaction - I was satisfied.
It was just an ordeal. I'm not sure if another company can do better or not. We've never experienced that before and hopefully never will again.
Our textiles came back with a nice smell and were clean. We are very satisfied with Textile Restorations. The workers were very helpful, friendly, and professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NARD by Textile Restorations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys