Fast, Fairly Priced, On Time, No Nonsense
It was the little things that impressed me the most. The crew installed some roof flashing in an area that was open and allowed critters into my attic. They also redirected some of my down spouts to keep the water flow off the sidewalks. All work was done in a most timely manner and looked great when done. Would recommend them and use them again for any roofing needs.
Very professional and reliable every step of the way of my roof installation! Always communicated any changes or details of the job, let me make final decisions without pressure, very helpful throughout the process. They also were there for me when the old roof leaked and helped me with any information my insurance company needed to help process my claim. Very thankful and completely satisfied with the work Mountain Roofing System has done for us! Would highly recommend them to anyone needing a new roof or repairs! Absolutely love my new roof!
Areas Of Satisfaction - Their knowledge of types of roofing and what was best for me. Never pushed anything that I didn't want.Helped me with style and colors. They were on time and started exactly on the day they said they would and finished at their deadline. Went above and beyond to make the installation of our roof very satisfactory!
Current Referrals - Not at this time, but if ever asked I will pass on Mountain Roofing Systems info gladly.
Recognized Excellence - First, the women who work in the office taking all my calls and relaying all my concerns to the person who would take charge of my roofing job. Sean, who helped me get my roof covered with tarps after leak was found during our first winter in Pollock Pines and for all his help getting me a new roof. I appreciate all the men who worked and managed the job. Sorry I don't remember all their names but they know who they are.
They need to listen to their customers.
Areas Of Satisfaction - I was most satisfied with the job came out beautiful and the people were very nice.
They blamed problems on their contractors with unresolved issues. Their workmanship was sloppy i.e. didn't clean up siting when it was done. There is still damaged property that they haven't resolved.
Areas Of Satisfaction - They were professional and clean.
Recognized Excellence - Shawn was great.
We love our new roof! The Mountain Roofing Team did a great job. Professional and a delight to have a round for the couple days they were here. Highly recommend!
Areas Of Satisfaction - Thorough and listened well to our needs.
Recognized Excellence - The young man who helped us finish up the rotting eaves and fascia board. Tremendous help and definitely went the extra mile!
Areas For Improvement - The TV Dish on the small house had been removed and then just laid back on the roof. I understand the need for that........ but would have appreciated someone letting me know I would have no TV so I could have planned ahead to have that re-set taken care of.
Areas Of Satisfaction - It was a great job at keeping the job site clean and organized. Thank you for the good quality work!
Areas Of Satisfaction - They did a good job for a fair price
They we’re totally professional from the office to the crews. Also respectful to the neighbors. No loud music or bad language. I would highly recommend them to anyone
Areas For Improvement - I had one extra piece of o s b plywood, they stuffed along side my storage container . It took 2 weeks of calling to get it picked up . Still no major deal
Areas Of Satisfaction - They worked with my schedule and did everything they said they would
Current Referrals - Not at this time but I have no problem recommending them
Recognized Excellence - Melissa ! She was awesome
On their truck is the statement "Making Friends One Roof At A Time", and that says it all. This is a first-rate company that does first-rate work at an extremely fair price. They certainly have made a friend in me.
Schedule - The rain caused frequent delays but the staff kept me well informed.
Areas For Improvement - None at all
Areas Of Satisfaction - The daily clean-up of the work area was impeccable. The staff on the ground was hard-working, friendly, and responsive. The office staff with whom I worked, specifically Melissa, kept me informed and went above and beyond in giving me clear explanations if any alterations were necessary in the scheduling.
Current Referrals - No. But I will recommend them if I know of anyone.
Recognized Excellence - Yes. Melissa.
Additional Comments - I am an extremely satisfied customer.
Areas Of Satisfaction - Good job installing our metal roof. Good workmanship. Initial work was fast.
Recognized Excellence - The lady that I complained to about the lag in getting the jacks installed. She made it happen.
Additional Comments - Overall it was a good experience. I would hire Mountain Roofing again. I would recommend them to anyone who needs roofing work.
Donnie & his crew did a great job. Once finished you could not even tell they had been there. I have recommended them to my neighbors who are now waiting for Mountain Roofing to start their project.
Areas Of Satisfaction - Very professional, started on time, finished on schedule and the cleanup was fantastic. His follow up and response was much appreciated.
Current Referrals - My neighbors are having Mountain Roofing do their home as well, based on what they saw at my place.
Recognized Excellence - Donnie really goes out of his way to answer questions, explain everything and really makes you feel confidant that you are going to get excellent service for your dollars.
I have already recommended the company to a friend.
I think Mountain Roofing Systems did a great job!
They were pleasant and answered every question we had and explained the materials being used and why.
Good work. Happy with the roof.
I would recommend this company to anyone who asks me about the quality of their work and the positive, upbeat attitude of all the personnel I came in contact with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mountain Roofing Systems as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys