They were honest, professional, and timely. Out of all of the 5 companies I interviewed, I felt most comfortable with them.
My entire experience was exceptional.
I met just about all of the staff and the guys that did the roof. They were very nice and polite. You could not ask for better people. I just love them.
I was very pleased with the service I received from Moss. I was welcomed like they new me forever and I felt more like I was a friend than a new customer. The service and their pricing was just what I was looking for. The quality of work was superior . The workers were clean and net and when they completed the work they cleaned my yard so good it looked like they had never been there.
Moss Roofing did a great job from the first contact to the installation. They did a wonderful job.
Moss Roofing is very customer oriented. They truly do mean it when they say they want the customer to be happy. Any issues that I brought up were resolved with no questions asked.
They handled the job professionally from the time we first called for quotes by getting back me in a timely manner, doing the estimate, and doing the work when weather permitted. They did professional and high quality work.
I fix houses for a living, but I'm not a roofer. But with moss roofing, I don't need to be. I will be giving them a call on my next project. Thank you for your quality work.
And I have.
They were very professional, very friendly, and they actually completed the job ahead of schedule and the price was very much in line with what other contractors were offering.
They did great work, and we are satisfied with the finished product. The house looks great.
They were courteous, friendly and always followed up. They did a good and nice job.
Roofing expertise and communication
Moss Home Improvements did two jobs at our house. Both were completed on time and in budget. They were very helpful in the process and went beyond what we expected. We were very satisfied with their work and the clean up of the area!
We had Moss replace our roof after a heavy storm caused water to come in through our ceiling. They came our immediately to see what needed to be done and get an estimate to us. They also scheduled a date to do the work. When it became apparent that another storm was coming our way, they came our within hours and put a tarp over our roof to prevent further damage.
We are very satisfied with Moss Home Improvements!!
Quick, efficient, and professional. We'll done!
Referral from insurance company.
My daughter had used their company before and she referred Moss Home Improvements to me.
They were here very prompt, and did the work. They really cleaned up well.
Through an acquaintance.
The work was done on schedule and under time frames which were not convenient to Moss.
Likely if the need arises.
One of the best companies to work with. They always keep you up to date on what is going on with your project. Will definately use them again for needs in the future.
Nothing, did exactly what they were there to do and then some
They were always in contact with me, letting me know when they would be there and what they would be working on. Always showed up on time and cleaned up after themselves.
Steve, his family and his team were a pleasure to deal with. Would definitely recommend them!!!!!!!!!!!!!!!!
Word of mouth.
Very good work, would recommend them!
We had a few neighbors use them, and rated them very good as well.
How quick they were, and very good workmanship.
In our experience Moss owners, staff & onsite workers were professional, friendly & skilled.
From a relative of ours.
Communication & follow through.
They had done work for friends who were very satisfied.
There were no areas they fell short.
Their communication with me was excellent. They were timely on everything and they followed through on their word.
They took the scare out if working with contractors. Bernie is friendly, professional and easy to work with.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Moss Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys